3 TOTAL REVIEWS
These guys showed up when I tried to install my HP 8720 office hp office jet pro printer clsiming they were HP affiliated techs. They are not competent at understanding updates to the HP printers or software syncing. Tge install snd reinstall the same software without good outcomes.
Disastrous, dishonest and possibly permanently damaging experience
A name - in my case, "Victor" - popped up when I googled Hewlett Packard for device help, asking "How can I help you?" I was delighted; I thought, exactly as I was meant to, that they were technicians under contract with HP, and believed I would have my problem solved soon. They asked to be able to see my screens in order to investigate and resolve the problem, and (idiotically) I allowed them to do so via an APP they had me download. I was then kept on for four hours while "Patrick" attempted to solve the problem of why the printer was not producing readable results, why its wireless feature had suddenly stopped working, and why the scan function has never worked at all. I thought it was taking a ridiculous amount of time, but I believed they were genuine HP technicians and that perhaps the issues were complicated. When I asked up front for an explanation on what was causing the problems, I received a totally unintelligible response from Victor - but again, idiotically, I assumed it was because his (and Patrick's) English was barely understandable. Victor indicated they could resolve the problems. He did not volunteer any information about fees - I had to ask him twice to give me an amount it would cost. The answer was $99.99 for a permanent solution, plus 30 days of free support afterwards. I asked what would happen if I had trouble again after 30 days - he said the solution would be permanent, no worries. I was in desperate shape, having been unable to use my printer for days - I work from a home office - and decided to move ahead with it, never suspecting for one second that I was dealing with anyone other than technicians allied with HP help services. After more than 4 endless hours, Patrick said everything was now fine, and transferred me back to Victor for payment. While I waited I sent one of my documents through the printer - only to see that I still had the exact problem I had started with. I was horrified. When Victor came back on, I was beside myself. He kept saying, "okay, okay, just give me 10 minutes and I'll fix it." I went along with it for 15 minutes, until I finally had to realize that they had no idea what they were doing, and blew my stack when Victor said the problem was with my black ink cartridge. It was a new cartridge, but he said it was defective - and he wanted me to put in a new one. I told him that any technicians who took 5 hours to determine that a defective ink cartridge was the basis of the printing problem could not be trusted to fix anything, and I knew I had been a complete fool not to have balked earlier. I asked for the HP number to put in a complaint about this experience - it was then they finally admitted they had absolutely NOTHING to do with HP, but were a totally independent, unconnected company. Nor did either of them say anything about removing their capabiity to see my screens until I insisted that they do so. We eliminated the APP that had enabled it - but - I have no idea what might have been looked into by them, or what spyware or malware might have been installed by them - during that 5 hours they had access to my computer. Luckily, I had not yet paid them anything; but I am very worried about what their scam is and whether I have been a total victim of it, because they had 5 hours to do anything they wanted with my computer. I will be taking my computer to Apple tomorrow to check out any suspicious software, and have already changed my passwords - but I feel no security as to whether I have already left myself vulnerable to every kind of hacking by trusting these people. Be careful everyone. Never be so desperate for assistance that you neglect to check out who it is that is appearing on your chat screen to "help" you. And stay away from this company no matter what. At very best, they are completely incompetent. At worst, they are thieves. No idea what that moronic icon is doing on this review. Can't be erased.
West Nyack, New York
Printer install scam
Update by user Oct 30, 2018
Techserv60 has refunded $99.99.
Original review posted by user Sep 30, 2018On 9/13/18 I installed a new HP printer(replacing an older HP), I contacted the HP website per instructions with new printer, I rec'd a popup asking if they could help, thinking I was dealing with HP i accepted. They took control of my computer, I informed that the printer could not be installed on my computer but for $99.99 they could fix the system to accept the new printer. After doing whatever they do the printer worked but shortly after my system "crashed". I called Techserv60 but to no avail. Fortunately I have a good friend that all he does is look into computer problems, when I explained what had happened he laughed and said I had been "scammed", he took my computer for a couple of days and got the system working. When I asked what had happened he said he had to remove the "crap" that had been downloaded on the system. The computer now works fine & my friend installed the printed without any problem. Of course I called the credit card company and had the charges cancelled & cancelled the account, Techserv60 did call to refund the charges but claimed I had to be on my computer, no way will I let anyone take control of my computer. The charges have yet to be refunded. The people I spoke to had such a strong accent that it's very hard to understand them & the "jargon" they use is difficult for the average computer user to understand. User beware.
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