TechServ60 Reviews

These guys showed up when I tried to install my HP 8720 office hp office jet pro printer clsiming they were HP affiliated techs. They are not competent at understanding updates to the HP printers or software syncing. Tge install snd reinstall the same software without good outcomes.

A name - in my case, "Victor" - popped up when I googled Hewlett Packard for device help, asking "How can I help you?" I was delighted; I thought, exactly as I was meant to, that they were technicians under contract with HP, and believed I would have my problem solved soon. They asked to be able to see my screens in order to investigate and resolve the problem, and (idiotically) I allowed them to do so via an APP they had me download. I was then kept on for four hours while "Patrick" attempted to solve the problem of why the printer was not producing readable results, why its wireless feature had suddenly stopped working, and why the scan function has never worked at all. I thought it was taking a ridiculous amount of time, but I believed they were genuine HP technicians and that perhaps the issues were complicated. When I asked up front for an explanation on what was causing the problems, I received a totally unintelligible response from Victor - but again, idiotically, I assumed it was because his (and Patrick's) English was barely understandable. Victor indicated they could resolve the problems. He did not volunteer any information about fees - I had to ask him twice to give me an amount it would cost. The answer was $99.99 for a permanent solution, plus 30 days of free support afterwards. I asked what would happen if I had trouble again after 30 days - he said the solution would be permanent, no worries. I was in desperate shape, having been unable to use my printer for days - I work from a home office - and decided to move ahead with it, never suspecting for one second that I was dealing with anyone other than technicians allied with HP help services. After more than 4 endless hours, Patrick said everything was now fine, and transferred me back to Victor for payment. While I waited I sent one of my documents through the printer - only to see that I still had the exact problem I had started with. I was horrified. When Victor came back on, I was beside myself. He kept saying, "okay, okay, just give me 10 minutes and I'll fix it." I went along with it for 15 minutes, until I finally had to realize that they had no idea what they were doing, and blew my stack when Victor said the problem was with my black ink cartridge. It was a new cartridge, but he said it was defective - and he wanted me to put in a new one. I told him that any technicians who took 5 hours to determine that a defective ink cartridge was the basis of the printing problem could not be trusted to fix anything, and I knew I had been a complete fool not to have balked earlier. I asked for the HP number to put in a complaint about this experience - it was then they finally admitted they had absolutely NOTHING to do with HP, but were a totally independent, unconnected company. Nor did either of them say anything about removing their capabiity to see my screens until I insisted that they do so. We eliminated the APP that had enabled it - but - I have no idea what might have been looked into by them, or what spyware or malware might have been installed by them - during that 5 hours they had access to my computer. Luckily, I had not yet paid them anything; but I am very worried about what their scam is and whether I have been a total victim of it, because they had 5 hours to do anything they wanted with my computer. I will be taking my computer to Apple tomorrow to check out any suspicious software, and have already changed my passwords - but I feel no security as to whether I have already left myself vulnerable to every kind of hacking by trusting these people. Be careful everyone. Never be so desperate for assistance that you neglect to check out who it is that is appearing on your chat screen to "help" you. And stay away from this company no matter what. At very best, they are completely incompetent. At worst, they are thieves. No idea what that moronic icon is doing on this review. Can't be erased.