Tech Support Mart

THEY STOLE MONEY FROM MY BANKING ACCOUNT - THEY LITERALLY GO IN - YOUR BANK ACCT AND TAKE MONEY FROM- IT WITHOUT YOUR CONSENT- WILL GIVE MORE DETAILS IF CONTACTED- TECH MART WILL LITERALLY ROB MONEY OUT OF YOUR ACCOUNT THEIR NUMBER IS 800707****.KEVIN HENSEN-MIKE LITORUS-MARY LOU STALKER ALL CROOKS - SO BEWARE - THEY ARE MONEY LAUNDERING BIG TIME AND HAVE MONEY IN SEVERAL ACCOUNTS BUT YET ARE STILL IN BUSINESS TAKING MONEY EVERY DSAY FRO UNSUSPECTING CUSTOMERS. hAVE FILED A REPORT WITH THE ATTORNEY GENERAL BUT POLICE NEED TO GET INVOLVED THESE PEOPLE ARE REALLY BIG TIME CROOKS - SO ANYBODY USING THEM - DISCONTINUE IMMEDIATELY - THEY ARE BAD NEWS

since last week monday I am leaving messages with my Ph. number (708)702-**** to call me EVERY DAY twice, 3 times, todaj 9 times, g

finaly i have some one told him problem he tol me to type LOGMEIN123

than he disconected me.I have contract and every time I need supor I have to go to another company and pay.This is very not fare from your company, I paid and in 2 weeks I cant get help!!!! I have problem lost data and on secondary computer problems

Some reason I was unable or locked out of my live.com email account, so I looked for Microsoft tech support and I thought this was Microsoft tech support, ( my mistake) Tech Support Mart went into my computer and told me it was infected and they sold me a Optimization Plan $199.99 2 years, and maintenance plan on my computer and reopened my Microsoft live.com screen name (same as Hotmail) they were on my computer for a few hours and said there were done.

I have had nothing but problems with my computer since then, I never had problems with my computer before that, only locked out of my email, things that worked before on my computer would not, it would lock up, mouse and keyboard would stop communication with the computer on and on, they fixed a very few concerns but never the ones that were important, so after 3 months I call them for a monthly maintenance ( which I used to do my self with no problems before) and I was hung up on 2 times and finely I was remote connected to Tech Support and I was instant messing the tech support person what problems I was having, they never replayed back to me, so I stopped the connection and called and asked for a refund or partial refund, I was told this would not happen, so I contacted my debit card people and was given a complete refund $199.99 within 6 days, I don't know if it was because I filed a claim on my debit card co. or if they just done it! I received an email 3 days after talking to Tech Support on the phone stating they were refunding all my money and 3 days after that it was back into my account.

Make sure if you having problems you contact Microsoft and don't fall for these Optimization Plan and Maintenance plan, just have the problem you need fixed fixed, this company Tech Support Mart is a SCAM

I worked with support mart for just 15 days they are pathetic and ridiculous they did not gave me any reason or feedback and asked to leave.so I would strongly not or ever join this organization

Sought out help from them in september of 2012, gave them authorization to charge me for services during the call but they couldn't help me so I wasn't charged. charged twice MONTHS LATER: once in January for 174 and once in the beginning of this march for 257.

Said they'd give me a refund on several accounts and never did. I finally called to tell them to just send me an email stating i didnt receive the services to justify such charges and they said yes but STILL waiting on that e-mail!

Save yourself the hassle and go elsewhere! So not worth it.

Having tried for an hour by my bank, HSBC, they could not help except with the email address:

service@***.com.

I tried this twice today (16th November) and the mail bounced both times.

This is the email I send:

Historic statement transaction details: SAS024 15Nov2012 11:32 as supplied by HSBC (Staines Branch, Middlesex, UK)

Statement date 27Jul2012

Transaction date 16Jul2012

Amount Pounds Sterling 133.29

Payment type VIS

Full decription:

INT'L 000374****

TECH SUPPORT MART

LOS ANGELES

USD

200.00 @

1.5004

The amount of 133.29 Pounds Sterling was debited to my account again on 01 NOV 2012.

I did not authorize the removal of $200.00 at any time.

I did ask for free technical support on or around mid-July 2012.

The person who assisted was based in India and he took remote control of my computer whilst he attempted , in vain, to fix the problem of a slow-running computer.

At no time was a fee discussed, otherwise I would never have continued with the operation.

I most certainly did not, verbally or in any other way authorize a withdrawal of 133.29 Pounds Sterling from my account.

Please investigate this withdrawal and refund me to the amount of 133.29 Pounds Sterling.

If you have any evidence that I did telephonically verbally authorize this payment please forward it to me. I assume you keep recorded messages as a matter of routine for training and quality purposes.

Thank you.

B J Stone

I am unemployed and have rent to pay at the end of the month. I cannot afford $200 on unauthorised withdrawal.

The HSBC bank gave me the details at the beginning of this email.

After calling them for 'Hotmail help' which they confirmed the would do, (after I had found a freephone tel. no.

for UK users on Google), I was told I had had hackers on my hotmail and it was being fixed. I was also offered an anti-virus - AGB Malwarebytes 2012 - to protect my computer. I have been in correspondence since 6th July 2012 and got hold of a very polite man in Customer Services - a Mike Williams, who informed he was happy for me to refer to him by name, although he actually sounded Indian to me. He appeared to be very helpful and most concerned about the reputation of Tech Support Mart USA; therefore, kindly offered me a complete refund.

Received a 'confirmation of refund' email on 2nd August. Contacted my credit card co. to find NO refund; also have not received a phone call or email, as promised when I called their office this morning, 10th August.

So far, no call, no email; therefore, as 'running out of time' with my card co., have forwarded on all copies of relevant correspondence to them. Answer I was unable to get: 'office in Middlesex' - no-one would provide their address; therefore all correspondence done via email.

A 'correction' as I had read reviews from others on 'Google searches' . I had been concerned about split payments from my card issuer and concerned about the 'remote access' service they offer - as they say it is far easier than sending out a computer repairer.

I received a pre-arranged call from a very polite representative of this co. who is concerned about 'customer service' in general. I was delighted that he was so polite and helpful - said I could mention his name: Mike Williams. As he wishes to keep the company's good name, is willing to refund me.

Just sorry it didn't quite work out in my case - but happy with outcome and his help! Many thanks!

Apparently I am told there are several companies with similar name so there could well be some confusion amongst others! Delighted with outcome!

My hotmails had become inaccessible the other day. I could not find on hotmail or MSN a telephone no.

for customer services (this is in UK - things may be similar in the USA). I did a 'google search' found what appeared to be a 'freephone' tel. no. duly called this & really thought I was talking to Hotmail Customer Services!

I am not usually liable to be 'duped' but was feeling unwell & anxious at the time - eagerly awaiting an urgent email with message I needed to pass on to a friend!. I ended up PAYING for 'new anti-virus' whilst they 'went right through my computer'! Yes - you know what's coming! A typical scam!

Now this organisation has access to everything on my computer! They have purportedly installed for me a 'version' of AVG 2012! Fortunately, I have a most excellent computer contact & he is having my laptop in most of next week to 'clear everything' and sort it all out. Tells me the AVG 2012 I had to pay for a lot of money for is FAKE!!

'Someone has my details & I am liable to identity theft'; also his advice: NEVER TAKE INTERNET ADVICE FROM THE NET FROM SOMEONE YOU DON'T KNOW! Some people are 'singing the praises' of Tech Support Mart (who purport to be in USA but are in India!) but when you check their profiles they are EMPLOYEES or 'contacts' of these scammers!! I paid by credit card & have been told to contact them in about another week or so - see if I can get some money back & inform them of this scam! I will also call UK Citizens Advice to make them aware.

BEWARE when you think you are calling a freephone no.

purportedly for Hotmail/MSN - expect there is similar in the States!

In July called this co. as this was what came up on Google search - with freephone UK tel.

no. Have been in contact several times and got a very polite phone call from a representative called Mike Williams (told me he was happy to refer to him by name on any further enquiries/help) - although he sounded Indian. On 2nd August I received 'notification of refund' from this co. but, following on a phone call made early this morning of 10th August; also following checks with my card issuer, NO refund has been received.

Duly completed form for my card issuer with copy emails, 'contract' etc.

with this co. Posted out Recorded Delivery, as 'time running short'!

If, they indeed do refund me, then I will add further comment on this site to this effect. Any opinions from other readers please??