
Team Toyota Of Langhorne Reviews
Team Toyota Of Langhorne Reviews
Bad commucation
Scion iA inside Head Unit
- Customer service
- Cleanliness
- Not taking responsibility for mistakes
Scion iA inside Head Unit
I bought my Toyota Scion to a different Toyota service station (Liberty Toyota in Burlington, NJ). They diagnosed the problem as a front wire in the Head Unit not connecting to a back wire- and showed it to me- I could see it wasn't connected.
They charged me $60- parts fee to order and pay in advance, and said i would just have to pay service fees. Bought my car in to them about a week later when the part arrived. However after working on it, Service Rep said the ordered part didn't fix it, and in further testing discovered it was the Head Unit. - So I needed a new Head Unit and was told the price would be $990.00 (approx).
I ended up telling them about the experience I had with Team Toyota in Langhorne PA and that I had a complaint pending. The Service Rep was polite but probably had her hands tied, she then checked the history and saw when the trouble began as well as all the times I bought it to Team Toyota (being a loyal customer). She told me to call her up with the Toyota case number and she would see if they could replace the unit there at the same price Toyota headquarters quoted.
I haven't called yet because I'm out of work and can't afford even bargains, plus I still feel that Team Toyota caused the damage when I bought the car in for a maintenance check and I shouldn't have to pay for it. However when I contacted Toyota Headquarters again, they are refusing to negotiate further.
- Good customer service
- Caused damage to my car and wants me to pay for it
Unprofessional sales representatives
- Salesman gouging customers
Team Toyota Of Langhorne Service Department Review from Levittown, Pennsylvania
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That happened to me as well, only the price went up $4000. They did honor the price I was told before I drove out there.