New Reviewer

Vehicle damage through poor service

Normal oil changes from them. At some point they overtightened the oil fill cap and broke many pieces off if the threaded section. This caused engine damage by plugging up oil drain ports. It would have been nice to have been notified and valve cover removed to get the missing pieces! Same vehicle, changing the air filter, they lost the bolts and contained lugs holding the air box cover on. They just left the cover sitting on top of box with no fasteners except a thin bolt in one hole that had no nut.RUN AWAY

User's recommendation: Run away from them and join lawsuit.

View full review
ID
#2728470 Review #2728470 is a subjective opinion of poster.
Loss
$6000
Preferred solution
New dealer installed new engine.
New Reviewer

Team-One Automotive - Broken Arrow

Take just a few minutes and read about my personal experience Team One Automotive in Broken Arrow, OK and you be the judge. It's a big decision these days to decide how and where you take your vehicle for service; nothing is cheap these days. On June 10, 2013 Team One Automotive began their services on my AWD SUV. My SUV had what appeared to be a major mechanical issue as three days prior it had an overwhelming burning smell and the rear differential was pouring out large amounts of smoke. Team One Automotive was instructed, entrusted, and paid to perform a full diagnostic on the rear differential and rear assembly to determine the extent of the damage. They also were to replace the alternator. The communication with Team One Automotive was very specific, nothing by accident, about the condition of the bearings, pinion, gears, seals, etc in the rear differential. Team One Automotive stated they would look the vehicle differential from top to bottom and guarantee that when my vehicle is done from their shop it will not leave me stranded in the next 1000 miles or next 6 months or more. They stood behind their work. I felt confident in their message to me and especially them telling me they will inspect the entire rear system. At the completion of this service they billed $980 to replace an alternator, replace two rubber axle seals, maintenance fluid change for rear differential and inspection. They recommended nothing more; nothing. 39 days later and my first time taking my SUV on the highway, I’m faced with the exact same mechanical failure, same black fluid leaking, & smoke pouring out from the rear differential. My SUV left me, my wife, and 6 year old son on the side of the highway on our way to Oklahoma City. After contacting Team One Automotive, they state the only service they performed on the rear differential was the maintenance fluid change and they did not open the casing up to determine the extent of the damage that they were instructed to perform. They say this 39 days after their inspection and now claim since they didn’t “perform” any services on my rear differential that they were not responsible for the rear differential and there was not a warranty. They claimed to have inspected the pinion, gears, bearings by simply pulling on the drive shaft to check; ignoring the request to visually open the case to inspect the gears, bearings, pinion and seals. Long story short, the rear differential failed and had a leak in the rear differential. An automotive repair shop in OKC said there was damage to the differential system including the bearings and no shop could ever determine the extant of damage without opening the case. The entire rear axle and differential system need to be replaced at more than a few thousand dollars. Team One Automotive had a different version their inspection in court now stating they did “open the differential casing” and checked all the bearings and gears…but they somehow failed to recommend replacing seals? And their invoice did not reflect any charges or labor to replace ANY seals after they open the case of the rear differential to inspect as they now claim on the invoice. I do have a opinion about any company's integrity when things just don't match up, don't own mistakes, and costs people money for lack of diligence. This is my story, nothing in it is fabricated or slander. You be the judge about where you take your vehicle but I could not allow someone else to have the same experience and major costs I did after using Team One Automotive. This is my experience only. Thank you.
View full review
ID
#447729 Review #447729 is a subjective opinion of poster.
Loss
$2600
New Reviewer

Team One Automotive, Broken Arrow Exoereince

Update by user Sep 13, 2013

Sorry about the grammar is here an update:

Allow me to share my experience with you about Team One Automotive in Broken Arrow, OK and you be the judge of how and where you take your vehicle for service.

On June 10, 2013 Team One Automotive began their services on my AWD SUV. My SUV had what appeared to be a major mechanical issue as three days prior it had an overwhelming burning smell and the rear differential was pouring out large amounts of smoke. Team One Automotive was instructed, entrusted, and paid to perform a full diagnostic on the rear differential and rear assembly to determine the extent of the damage. They also were to replace the alternator. The communication with Team One Automotive was very specific, about the condition of the bearings, pinion, gears, seals, etc.

Team One Automotive stated they would look the vehicle differential from top to bottom and guarantee that when my vehicle is done from their shop it will not leave me stranded in the next 1000 miles or next 6 months or more. They stood behind their work. I felt confident in their message to me and especially them telling me they will inspect the entire rear end. At the completion of this service they billed $980 to replace an alternator, replace two rubber axle seals, fluid change for rear differential and inspection. They recommended nothing.

39 days later and my first time taking my SUV on the highway, I’m faced with the exact same mechanical failure, same black fluid leaking, & smoke pouring out from the rear differential. My SUV left me, my wife, and 6 year old son on the side of the highway on our way to Oklahoma City. After contacting Team One Automotive, they state the only service they performed on the rear differential was the fluid change and they did not open the casing up to determine the extent of the damage that they were instructed to perform. They say this 39 days after the breakdown and now claim since they didn’t “perform” any services on my rear differential that they were not responsible for the rear differential and there was not warranty. They claimed to have inspected the pinion bearings by simply pulling on the drive shaft to check; ignoring the request to visually inspect the gears, bearings, pinion and seals.

Long story short, the rear differential failed and had a seal leak. An automotive repair shop in OKC said there was damage to the differential system including the bearings and I needed to replace the entire rear axle and differential systems more than a few thousand dollars.

Team One Automotive changed their story in court to now state they did “opened the differential casing” and checked all the bearings and gears…but they somehow failed to recommend replacing seals if you open a sealed case? Nor is it reflected on the invoice.

This is my story, nothing in it is fabricated or slander. You be the judge about where you take your vehicle but I could not allow someone else to have the same experience and major costs I did after using Team One Automotive. This is my experience only. Thank you.

Original review posted by user Sep 13, 2013
Allow me to share my experience with you about Team One Automotive in Broken Arrow, OK and you be the judge of how and where you take your vehicle for service. On June 10, 2013 Team One Automotive began their services on my AWD SUV. My SUV had what appeared to be a major mechanical issue as three days prior it had a overwhelming burning smell and the rear differential was pouring out large amounts of smoke. Team One Automotive was instructed, entrusted, and paid to perform a full diagnostic on the rear differential and rear assembly to determine the extent of the damage. They also were to replace the alternator. The communication with Team One Automotive was very specific, about the condition of the bearings, pinion, gears, seals, etc. Team One Automotive stated they would look the vehicle differential from top to bottom and guarantee that when my vehicle is done from their shop it will not leave me stranded in the next 1000 miles or next 6 months or more. They stood behind their work. I felt confident in their message to me and especially them telling me they will inspect the entire rear end. At the completion of this service they billed $980 to replace an alternator, replace two rubber axle seals, fluid change for rear differential and inspection. They recommended nothing. 39 days later and my first time taking my SUV on the highway, I’m faced with the exact same mechanical failure, same black fluid leaking, smoke pouring out from the rear differential. My SUV left me, my wife, and 6 year old son on the side of the highway on our way to Oklahoma City. After contacting Team One Automotive, they state the only service they performed on the rear differential was the fluid change, they did not open the casing up to determine the extent of the damage that they were instructed to perform. They say this 39 after the breakdown with and now claim since they didn’t “perform” any services on my rear differential that they were not responsible for the rear differential. They claimed to have inspected the pinion bearings by simply pulling on the drive shaft to check; ignoring the request to visually inspect the gears, bearings, pinion and seals. Long story short, the rear differential failed and had a seal leak. An automotive repair shop in OKC said the was damage in the differential system including the bearings and I needed to replace the entire rear axle and differential systems more than a few thousand dollars. Team One Automotive changed their story in court now, stating they “opened the differential casing” and checked all the bearings and gears…but they somehow failed to recommend replacing seals if you open a sealed case? This is my story, nothing in it is fabricated or slander. You be the judge about where you take your vehicle but I could not allow someone else to have the same experience and major costs I did after using Team One Automotive. This is my experience only. Thank you.
View full review
1 comment
#716973

Love It! Auto repair places never own up to their mistakes! :)

ID
#446982 Review #446982 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Loss
$2600

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article