Rod E Ivt

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Verified Reviewer
| map-marker El Cajon, California

Copy of invoice

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Hi, I took my 2023 Kia Niro PHEV in for service approximately one month ago. Please Email me a copy of the invoice. Thank you, Rod
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Cons:
  • Horrible response time

Preferred solution: Copy of invoice.

User's recommendation: UNRESPONSIVE, GO TO ANOTHER DEALER

Terry D Nyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Cajon, California

Cheated us with Finance Department

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Updated by user Sep 24, 2023

Team Kia of El Cajon refuses to acknowledge how they ripped us off because the contract was already signed and could care less because they got paid already. Their finance manager should be investigated for defrauding customers along with their sales manager. These two were working together to cheat us at the time and hope they get caught one of these days.

Original review Sep 17, 2023
Team Kia of El Cajon cheated us out of $3000 by not disclosing to us extra dealer add on parts installed on our vehicle. When signing the contract, their finance department only had us sign on his computer for our signatures, not actually showing us what we are getting.

We had no idea they were trying to cheat us at the time and hope they get investigated for scamming customers for profit. We had no idea what we were signing since according to them everything is ready and all we need to do is sign.

We are so pissed off at them for being a bunch of crooks! Maybe not today but one day they will pay big time for doing this.
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Loss:
$3000
Cons:
  • Employees are greedy and corrupt

Preferred solution: To have them experience exactly what they have done to us. No apology, no refund, just pain and suffering from a bad review.

User's recommendation: The Sales and Finance department are corrupt so watch them very carefully

Sheila M Yte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orange, California

Professionalism: Nicholas M.

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May 19 2021 bought a Kia Sorento @ Team Kia of El cajon. CA was in shop in NM on July 16 th waiting on a Transmission.

I Live in Calif and was traveling to NM due to my mothers illness and needed after the fact to rent a car to get back to CA. I filed a buy back; and in process had to get through the channels first, many long waited and holding phone calls and paper work. Ugh! .

Rental car 4 of them in which paid out of my own pocket and was told by corporate office to submit my receipts to Fiesta Kia in NM along with warranty in order for me to get paid back money from rental car. Fiesta Kia NM was still waiting for Transmission. Kia America told me it would take up to 60 days to get my buy back on the car. It was a nightmare and lots of frustration holding on long calls and emails etc to make it work on buy back.

Until I finally had a true professional named: :NICHOLAS M. In which I can't begin to tell you enough, he was right there with helping me make it all happen. He would pick up almost every time I called with my question and concerns....if he did not answer he would call me back quickly, he truly is a man of integrity. He always followed through to make it happen.

Kia America should feel honored to have Nicholas M as their employee.

He is personally concerned and feels empathy for the customer.

I hope Kia America Corp will give Nicholas M recognition in honoring him, in that he takes that extra mile!

October 28th 2021 car finally was paid off.

Car is at Team Kia of El cajon, and waiting for a 2nd Transmission. This was a true lemon.

Thank you Nicholas for your kindness and your professionalism!

Sheila &;;;;;;; Wayne

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Loss:
$1600

Preferred solution: Recognition for one if your employees; Nicholas M

Anonymous
map-marker El Cajon, California

Kia Motors - Repair Review from El Cajon, California

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Team Kia of El Cajon - Kia Motors - Repair Review from El Cajon, California
I purchased a certified used 2014 Ram 1500 SLT quadcab 4x4 March 9,2016 I was told by sales writer not buy the 2 day return policy. Should not have listened to him. Got the truck home & found dented & scratched left corner of cab roof returned truck to repair on March 14.2016 Picked up truck on March 15,2016 dents removed ok but deep scratches were not repaired at all.
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Reason of review:
Bad quality

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