Patricia M Spz
map-marker Vincennes, Indiana

Angry

I tried all day on Sunday, June 30, to access phone banking, but the line went dead - no message, no anything. It also happened at 9 a.m.

today, 7/1. This same thing happened in April. I was finally connected after 9:30 a.m. Then, I found that there is an account with my member number about which I know nothing.

A very patient gentleman tried to help me online, but I was unable to get my computer to accept my ID. So now, I have to risk walking through your dangerous, holey, lumpy parking lot and sidewalk to access the bank.

Something needs to be done about the bank's accessibility before someone falls, breaks something, and sues the bank for a fortune. This is about the East Meadow, NY branch.

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Preferred solution: new parking lot

User's recommendation: maybe try a different bank

Linda M Gzp
map-marker Nesconset, New York

Bank took my money n it did not register

Went to deposit $200 into my checking for $50 bills. It took my money said there was a problem and then it said it couldnt return my money and it didnt register into my account.

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Loss:
$200

Preferred solution: Full refund

Anonymous
map-marker Nesconset, New York

Can't reach customer service

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Paid off my auto loan 4 months ago but still haven't received the title for my car. TFCU's online chat rep basically blew me off by not looking into the issue and just saying that the lien was released upon repayment of loan, and directed me to contact DMV.

DMV has not received lien release paperwork from TFCU, so now I'm back to square one with TFCU.

I've been unsuccessful reaching them by phone. No matter when I call, it seems the average wait time for customer service is well over 30 minutes.

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Jalayla Dyx
map-marker New Taipei, New Taipei

Card blocked

Emergency, I'm traveling and my card is blocked.Im at airport in Taipei until 8pm.Then to Los Angeles International

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Anonymous
map-marker Valencia, Valencia

My on line a/c #274**** ck a/c

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Trying to check my account on line & keep getting - cant get into yr account right now - try later !???!

FYI Im in Spain at present but do have an online account set up .

Pls reply asap as I need to have access to my account on line to check my balances . Thank you

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Anonymous

Teachers Federal Credit Union - Debit Card Review

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We have so many problems with TFCU Our car loan is always a problem. Even when we pay it on time they always find a way to post it wrong so we pay extra fees.

Our checking account just got charged fees too for something that they messed up on. They put my deposit into my savings. Then since last weekend whenever I try to use my debit card it doesn't work. I called them and they can't do a thing.

I checked my balance and I have money in my account There's also a teller on the east side who is just rude to us all the time. She's the one who misapplied our car payment.

We're going to find somewhere else to do banking. Once we pay off our car we'lol never bank with them again.

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Reason of review:
Poor customer service
Anonymous
map-marker San Antonio, Texas

Teachers Federal Credit Union - Car Repossession Review from San Antonio, Texas

Missed my first payment on a brand new vehicle and because of it my vehicle was repossessed!! A certified letter notifying me of the risk of repossession was mailed to an old address, so, I never received it.

I tried desperately to salvage my car but to no avail. Extremely disappointed in the lack of compassion from this credit union. Newsflash, I wasn't three

months late!

Poor customer service by the collection department, who by the way, don't even speak English very well! !!

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