Leslye Lvc
map-marker Toronto, Ontario

Worst customer service I have ever seen

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I have opened up a locked in RRSP account with them. My cheque was mailed out by my employer to the branch.

They confirmed me that the cheque was deposited to my account on Friday. Then I called them on Tuesday and they said the cheque status is pending for deposit. I asked for the branch manager but no one picked up. Their staff told me that my financial advisor will pick up the cheque and deposit to my account which did not happen.

They will not give the cheque to me!!!

So I need to depends on the financial advisor to deposit the cheque. In competent staff and providing different information each time I called them.

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User's recommendation: Do not bank with TD

karl d Fbz

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Verified Reviewer

Locked card

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Suspicious was signs alerted TD to lock my card. It was me using the card but I appreciate the security.
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Pros:
  • Security is good
Cons:
  • Charge seventeen dollars if you go below four thousand
Secundino Pkj

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Verified Reviewer
| map-marker Rabat, Rabat

Problème connexion

Bonsoir. C'est Mohammed hrach je suis actuellàment au Maroc, j'ai un problème à résoudre c'est que je n'arrive pas à ouvrir votre application dans mon téléphone. Vous m'avez envoyétu es une moruee archivé dans mon numéro canadien dont je ne pas pas ouvrir maintenant dans mon numéro actuel . S'il vous plaît m'envoyér le code dans mon numéro actuel s'il vous plaît et merci. Affiche
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sunder C

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Verified Reviewer

Cheap & Greedy TD Bank

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What a Shame to the Leadership of TD bank.

They took away 2 payments of my Credit card. one I made as they didn't take it from auto debit on cut off date to be safer for charging interest I made the payment shockingly they took away auto debit payment as well, when asked for refund they will say it will take 5 business days when I asked y they said its in process and will 3 business day, I said where is that money sitting right now she said its in the process but could explain where that refund payment is , so Td use your money for 3 business days to make more money ...

what a cheap way of making more money...

greed has no limit.. Greedy Cheap TD Bank.

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Kyliegh Fex
map-marker Almada, Santarem

Honest opinion

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locked out of account. I appreciate the security features but minimal suspicious circumstances lead me to being locked out of my account while abroad
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Anonymous
map-marker London, Ontario

Waiting and waiting and waiting for someone to answer the phone is disgusting service.

I have been a customer with TD for 30 years and I am sick and tired of your telephone service - it's disgusting. I can only compare you with Bell Canada. Sad state of affairs when no one bothers to answer the call and only to find out they do not speak proper English that no one can understand. I have been waiting for over an hour now - terrible
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karl d Fbz

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Verified Reviewer
| map-marker London, England

Locked account

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I got locked out of my account through no fault of my own.TD rep helped me get back in to my account.
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User's recommendation: Don't get locked out.

Maurice L Oef
map-marker Moncton, New Brunswick

I DONT UNDERSTAND

I CANT WIDRAW MONEY FROM MY ACCOUNT.BECAUSE I TOLD THE MANAGER THAT I WANTED GIC.I TOLD MANAGER THAT I WANTED TO TAKE OUT ALL MY MONEY AND PUT IN UNI CAISSE POPULAIRE
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karl d Fbz

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Verified Reviewer

Transfer funds missing

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I shouldn't have to contact them by phone if I make a transfer that doesn't go through using the app/ online banking, I expect it to go through. I had to take the time to call from abroad to get them to allow the transfer. If I didn't, the transfer would still be in limbo. Their rep said "Ok we just needed to confirm it was you making the transfer" Then why not contact me and ask if it is me.. 7 days i waited, even though it claimed online and in the app the money was "Sent"
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Salty B

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Verified Reviewer

90 minutes on hold so far

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Two things I expect out of a bank. Give me access to my money and don't let criminals steal my money. TD has failed on both counts and I've been locked out of my account for 3 days and the call center people are useless if you can even get through. I'm a 20 year customer with TD. I have my auto insurance for two vehicles, home insurance and 3 accounts with Web broker, Visa etc. That ends tomorrow. Thoroughly disgusted with this garbage tier "institution".
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Loss:
$1300

Preferred solution: The money stolen by fraud returned and access to my accounts.

Cosima Rnv

TD Visa mailed me my PIN

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Received mail from TD Visa with my PIN.

I DON'T HAVE A TD VISA.

Need to have an online portal to report. On hold with TD for 60mins already.

System error?

The mail is in french and the phone number verified is correct.

Data Breach? Maybe they should publish this on their website or warn people, but I understand most banks are obliged to do this. Needs to change!

If you recevied a call about your card being compromised they won't even tell you where it was compromised. That's fubar.

Fraud?

There was someone snooping around last week in driveway. Maybe they got the card and now trying to get the PIN to pull out money before bank realizes.

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Cons:
  • Need more people in call centre to handle calls

Preferred solution: nothing. real person on phone to explain what happened.

Berthold Rwm
map-marker Toronto, Ontario

The WORST

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TD Canada Trust is the WORST bank I have ever had. Do NOT open their bank account for good. The customers service is extremely rude. They will do everything to push you to buy their products and sometimes even without your authority ( according to CBC news) They even had news like the ATM/ Taller swallows customers money and they refused to admit, even every customers has their receipts. And their privacy protection is a joke. Do NOT trust them with your personal information.
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User's recommendation: Don’t

Sheldon K Ugq

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Verified Reviewer

Need an actual credit card mailed to me

I have a US dollar credit card and that I can see on my online banking account but never received an actual card via the mail, how do I get one mailed to me, please
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Stephen S Jmj

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Verified Reviewer

Friends comparing banks

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Td Canada Trust - Friends comparing banks
The worst customer care organization I know. On many occasions I've tried to call this bank, it takes 25 to 35 mins on hold
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Pros:
  • Nimble fingered and evasive
  • That jenney encouraged me to leave td with all of my business
  • You have cut me off
Cons:
  • Waiting until 8pm on the last day i was promised a reply
  • Lack of cooperation

Preferred solution: Let the company propose a solution

JwowTPE

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Verified Reviewer
| map-marker New Taipei, New Taipei

Unusual account activity

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Needed to put through a claim but website was useless. When I did get a hold of some one they were very helpful.
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Frank S Onn

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Verified Reviewer
| map-marker Alicante, Valencia

Credit card

Credit card was declined by hotel la Fonda Moreno, in Morella Spain. I sent update credit card info, maybe I original sent incorrect info. Please tell me all is OK?
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Preferred solution: Make sure credit card is OK. My phone number given above does not work here in Spain. Use email if possible.

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