Manufacturer: Td Auto Finance Category: Loans Clear all filters (62 of 62 reviews match)
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Yes, I may have messed up a bit ago and my loan got sent to Retention & Recovery when I got sick and wasn't working.When I got my finances in order I was making my payments on time twice a month, then I noticed a payment didn't come out I called and couldn't get through, called Customer Service they said they needed to renew the dates but it had to be Retention & Recovery to do that.... so I've been trying to get through for 2 months now with no...
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Anonymous

Anonymous We have the same issue. Did they take your vehicle away

DO NOT EVER USE TD AUTO FINANCE FOR ANYTHING. They screw over people with bad credit. My husband and I didn't have the greatest credit and after our only vehicle died, we were in a tough spot and needed a vehicle. Td Auto Finance approved us for a loan with immoral interest rates. Unfortunately, we were forced to accept as we needed a vehicle. By the time we pay off our suv, we will have paid OVER TWICE what the vehicle was being sold for. On...
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Anonymous

Anonymous You accepted the loan. I guess you didn't think the interest rates were immoral at that time. If people like you would pay as you agreed and not cop out with excuses like "h...

I've been struggling with payments but making them within the month after losing my job.I called and explained my ei ran out and needed to defer a couple payments until I could figure out my finances,5 days later they scooped a make up payment just over $200. I call and ask why they would do that when I deferred the payments the customer service guy I spoke with was so rude and disrespectful stating I was still behind..I was in tears as I'm a...
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1.0
I didn't like
  • Being lied to
  • Unhelpful customer service
  • Poor customer service
#862678

Td Auto Finance Auto Loan Review

#838877
Worst finance company ever I been waiting on a endorse check and every time we call is the Same thing been paying my car for 6 months and I can't use it because it in the shop but as soon it was fix they seem not to and me my endorse check but they sure are ready to call me when my payment is due !!!!! Never again will I ever use this finance company
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Td Auto Finance Auto Loan Review

#819067
I got my car thrue td worst mistake.i missed a payment and got it repossesd. Rudest customer service and still charging me 10,000 plus storage fees and other fees.How do i pay for something i dont have.Im not paying them s***t..
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Td Auto Finance Auto Loan Review

#810878
1.5
Horrible service, had an agent tell my td bank branch my vehicle loan would be paid in full in February. Now all of a sudden it's August. Crooked companyi
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Td Auto Finance Auto Loan Review

#788405
1.5
Had very poor customer service a few times with TD auto i am behind a couple of payments and working with them with a payment plan but every once in awhile i get one agent that just wants to argue and not listen its very agrovating.
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We've had a business loan for several years on a company vehicle. Our monthly auto pay was suddenly compromised and cancelled. Without notice, 2 payments were missed and late fees added. The attempt to restore the auto-pay has been extremely difficult. Although we have complied with their requests, they continue to reject our completed form for banking information to auto-withdraw. I've made two phone calls - on HOLD for 20+ minutes just...
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I recently payed off my auto loan. Called to inquire on what would be the quickest way to get the money to them and the lien released. It has been 2 weeks and the lien has finally been released on their end but of course hasn't shown up yet. I called 5 different times during that 2 week period to inquire about my account and every single time I talked to someone I got a different response as to what was going on. No one their seems to know...
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2.0
I didn't like
  • Wait times on phone - no one knew what was going on
#859378
Don't use this company to finance your car.Don't allow a loan officer at a car dealership to use this company either. I sent payoff checks to them to payoff two vehicles by refinancing. I sent the payoff checks in an envelope with delivery confirmation. The delivery confirmation shows the letter with the payoff checks was delivered. Two weeks later, they still had not posted the checks to the accounts nor processed the titles to the vehicles for...
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I literally just had this happen to me with the value of 3 payments left.I pay ahead every month by rather large margins. My contract is set to be up in October of 2019, but I have paid ahead and was supposed to have only $1500 left to pay. They added $400+ of "accrued interest" to my account last month. I fail to understand how I would accrue that much interest on less than $2000 in less than a month's time. I understand interest accrues daily,...
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2.8
#855199

When they would respond it was to call them and yes I lost my cell service, after 3 late payments they took the car, with no repo letter. I tried to refinance through then and they told me they are not refinancing at this time. They have had my car for over a month, and my credit report still shows open auto loan and late, so I can't buy a car until it's on my credit report, very irritating. I did dispute with the credit bureaus hopefully they...
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1.1
I liked
  • While i was a customer they seemed to be good
I didn't like
  • No resolution department or customer service
  • Demanding full balance of loan to get car back
  • Poor customer service
#854456
The interest rate is sky high as i had no credit as i am new to the country,so in the final year i had a major financial set back and yes i take responsibility however i emailed td auto and asked them to call me,they did and i returned the call to voice-mail no further contact from them not surprised they already had a repossession notice in the mail.By the time i had finished paying i will have paid $33000 for a 2010 ranger.So i am giving the...
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It seems like when you start to have issues with this company, they make up their own rules and totally change what was agreed to.I had gotten a bit behind on payment and was going to make a lump sum payment to get things straightened out but was supposed to include the month that it was made in. Tried to delay the payment a few more days as I waited for a paycheque only to find out they had grabbed at the money early and then tell me I also had...
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lickrpig

lickrpig They done the same thing to me as well took a payment of 465.83 then same day another payment of 158.35 I did not authorize this called on hold 22 minutes then spoke with supe...

1.4
I didn't like
  • Secure message website down
  • Agents gave incorrect information and would not escalate
  • Bad reputation
#838716