TC Palm
TC Palm Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TC Palm has a 1.6 star rating from 4 reviews with consumers mostly dissatisfied; rating distribution is fully unfavorable. Pros note consistently good delivery. Cons include unauthorized charges, billing irregularities, poor customer service, and high price level.
Key Takeaways for Future Customers
- Read TC Palm reviews and monitor your account for unexpected charges before subscribing.
- Confirm written pricing and watch for auto deducted or changed subscription billing amounts.
Negative Feedback / Risk Areas
- Recurring billing discrepancies and unauthorized charges reported.
- Poor customer service response and difficulty resolving subscription refunds.
Positive Feedback
Delivery reliability is cited as a consistent benefit.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TC Palm has a 1.6 star rating from 4 reviews with consumers mostly dissatisfied; rating distribution is fully unfavorable. Pros note consistently good delivery. Cons include unauthorized charges, billing irregularities, poor customer service, and high price level.
Key Takeaways for Future Customers
- Read TC Palm reviews and monitor your account for unexpected charges before subscribing.
- Confirm written pricing and watch for auto deducted or changed subscription billing amounts.
Negative Feedback / Risk Areas
- Recurring billing discrepancies and unauthorized charges reported.
- Poor customer service response and difficulty resolving subscription refunds.
Positive Feedback
Delivery reliability is cited as a consistent benefit.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SheilaS265@***.com
- - Subscription stopped over two weeks ago and delivery has not restarted.
- - Online account shows an issue.
- - Tried an email offer for $15/month.
My newspaper subscription was abruptly stopped over two weeks ago. I have made many attempts to have my paper delivery restarted, but to no avail.
I won't go into the many times I have called, emailed, and chatted, besides trying to take advantage of an email offer which allowed me to subscribe for $15.00 per month. I did not call and cancel my paper as I have been told. The many times I have called were to complain about my missing paper, which occurred on a regular basis. What does it take to order a subscription to TC Palm?
I can't go online to complain any longer as the site says there is a problem with my account. If I call the help line (ha ha), I am told I already have a subscription, but if this were true, where is my paper? I have been given so many conflicting and confusing answers that I have lost count of them. Should I perhaps contact Gannett in New York to assist me?
Isn't there anybody here locally that can help, instead of being sent out of the country? This is most frustrating that TC Palm could care less about their customers.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuoted $33 plus taxes in a letter from the VP of Consumer relations and was charged $46.I now have to go to a third party mediation to receive what was quoted.
- - A written price quote differed from the auto-deducted charge.
- - Case referred to a third party to settle pricing; distrust of T C Palm on billing and appeals.
The "reason" really is the detail behind the complaint. Get written letter quoting one price and was auto deducted another amount from my checking.
Have
referred this case to a third party to help settle pricing .
Unfortunately T C Palm
can not be trusted on billings and cannot be trusted when appealing the
irregularities. Unless you are "desperate" for local news stay away from
T C Palm.
User's recommendation: STAY AWAY DON'T GET INVOLVED.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe TCP has a special sundy special $9.99 +tax + $ 2.00 delivery. My 1st 2 months bill were $ 33.00 a
The actual cost was $33.00 a month or $8.00 a week vs the $9.99 + tax and delivery monthly for the Sunday paper. The below indicates 100 symbols. I have written over 100 and cannot send
User's recommendation: It is going to cost $33.00 +-. a month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized charges
- - Longtime subscriber; bill should be $34.74 + tax.
- - Over 13 months, charged $45.52; last $51.78.
- - Auto-billed; refunds denied; cancelled.
I have been a subscriber to this newspaper for almost three decades. My online account states that my bill should be $34.74 + tax per month ($36.99).
Over the past 13 months they have charged me an average of $45.52 per month with last month being $51.78. Because this is automatically billed to my credit card I only caught it recently. They state these extra charges were authorized which they absolutely were not.
They refuse to issue any refund. I have cancelled my subscription.
- Consistently good delivery
- Unauthorized charges on my credit card
Preferred solution: Full refund
User's recommendation: Either don't subscribe or at very least check your account if you are already a subscriber.
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Although not your fault if the paper is missing frequently, it sounds like they have determined your account has too many issues. As a result they canceled service.