Tbaytel Reviews
Tbaytel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tbaytel has a 2.2 star rating from 7 reviews with mostly dissatisfied consumers citing unreliable cell service, high prices, and slow support.
Key Takeaways for Future Customers
- Check recent Tbaytel reviews before switching for coverage and device options.
- Expect promotional rates favoring new customers rather than loyalty discounts.
- Confirm billing and account requirements upfront to avoid surprises.
Negative Feedback / Risk Areas
- Frequent dropped calls and connectivity problems reported.
- Long hold times and unresolved issues from customer service.
- Complaints about billing, account access, and lack of timely refunds or fixes.
Positive Feedback
Local ownership and support of the Thunder Bay economy are cited as benefits despite service and pricing concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tbaytel has a 2.2 star rating from 7 reviews with mostly dissatisfied consumers citing unreliable cell service, high prices, and slow support.
Key Takeaways for Future Customers
- Check recent Tbaytel reviews before switching for coverage and device options.
- Expect promotional rates favoring new customers rather than loyalty discounts.
- Confirm billing and account requirements upfront to avoid surprises.
Negative Feedback / Risk Areas
- Frequent dropped calls and connectivity problems reported.
- Long hold times and unresolved issues from customer service.
- Complaints about billing, account access, and lack of timely refunds or fixes.
Positive Feedback
Local ownership and support of the Thunder Bay economy are cited as benefits despite service and pricing concerns.
Toronto, Ontario
Waiting for 45 min to answer phone, dropped calls, phone doesn’t dial when making calls.
Cell service terrible, dropped calls, trying to phone out and its just dead air, will not connect, Tbay tel Thunderbay doesnt answer phone waiting iver 45 min everytime I call.
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Verified Reviewer |
Queen Creek, Arizona
Resolved: Data roaming in the US
- - Held 20 minutes on calls, twice.
- - Phone answered in 15 seconds after AI.
- - Sat no fix; Sun resolved.
- - Roaming promised ready before travel.
Company fixed the issue and I have been provided with settlement agreement. I had trouble getting my data coverage in the U.S.
when I was travelling.They got the issue sorted out.Did get an apology i guess. Make sure the coverage gets activated.
It was only after going through AI and pissed consumer that the phone was picked up within 15 seconds. Then when speaking to the customer service on a Saturday they could not resolve my issue because there was nobody there to do the technical fix. I was told that perhaps on Sunday there was two people coming in that might be able to resolve my issue.
It turned out that they were able to resolve my issue on Sunday and by Sunday afternoon I was able to have my data restored. Overall, I was disappointed with tbaytel because I had set up my data roaming needs three days before I left and was told that I was good to go.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUneducated staff
- - They were told a credit card wasn't needed and an Interac card would work.
- - In line for a BYOD plan, they were told a credit check and card were needed.
Phoned before making the trip to the store to make sure I had everything I needed to switch over from my current carrier. I was assured that I didn't need a credit card, that my Interac credit card would be fine.
After waiting over 30 minutes in line, I was told that they needed to run a credit check and would need a credit card! I was simply getting a monthly BYOD plan, no new phone.
I don't understand why all of that is needed and why I wasn't told this when I called. I could have saved myself a few hours of my time and gas.
Preferred solution: Change in policy for BYOD plans
Kenora, Ontario
New Customers get the best rates
- - Longtime customer sought Oct 2025 site deals; told those offers are for new customers, and switched to Public Mobile for bigger savings.
I've been a customer of Tbay Tel for more years than I can remember. Called to get the deals I saw on their site October 2025, that were substantially lower than what I was paying only to be told those were for new customers. When I asked what was available for a current customer there was a lengthy silence then said there were no offers.
We are currently changed over to Public Mobile and saving substantially more than what the 'New Customers' are offered.
User's recommendation: Check out other options
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
- - Terrible service and no phone signal.
- - Cannot log in or view bills due to password issues; never receives bills; switch to Bell Canada.
Such a lousy phone company, terrible service, my coworker is always on his bell Canada phone while I have no service no service no service! I joke with him and say quit showing off with your phone already.
Lol . Not quite as much as a joke as t bay tel. Major hassle and time to pay my bill. Always password issue.
I've called 7 or 8 times and no way I can log on and check my bill. Never get a bill in the mail or email. Never know what my bill is. Is been almost 3 years, sick of t bay tel.
I'm on a month to month and will be getting service from Bell Canada tomorrow morning and t bay tel... you're FIRED
- Bad phone service
- Bad customer service
Preferred solution: Service with bell Canada
User's recommendation: Stay away from t bay tel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad service
All is fine & taken care of. Thank you.
N/A.
Everything is fine the review was done more out of anger and frustration. I'm just trying to delete it.
Preferred solution: Apology
User's recommendation: Use bell or shaw
Dissatisfaction with rates
- - New customer rates are great; loyal customers pay more with older equipment.
- - Only new installs and very high speeds get the newest equipment.
TBay tel offers great rates for new customers only, and does nothing for customers who have been loyal for years - instead rates for them keep going up for what is basically obsolete equipment. Only new installations, and those taking really high internet speeds etc get the newest equipment and options.
So older customers end up paying more for less. On calling customer service, I was told that many people just switch to another provider for awhile, getting the promotional rates there, and then switch back.
Isn't that dumb answer. Why not reward long term loyal customers, and allow them to acquire new equipment?
- Local and supports our city economy as it is owned by the city
- Poor rates for old customers
- And old equipment
Preferred solution: Price reduction
User's recommendation: I guess switch if you have to, in order to have new equipment and decent rates
Thunder Bay, Ontario
April 14 will not send a technician to service my landline need husbands permissions
- - Technician cannot be sent in Thunder Bay without my husband's permission.
- - Phone has static and cannot call or receive calls since April 14, 2023.
Unable to send a technician in Thunder Bay, need husband's permission. Who works long hours in BC and limited cell service due to isolated areas with job.
Tbaytel limited time availability to which times are available in contacting the company and closed on Sundays. No 24-hour service. April 14, 2023, phone is always static, bought new phone, same problem cannot call or receive calls. What a waste of a company to state unable to provide services as they need my husband permission.
The address is the same, but No problem taking payments from the wife's bank account.
Not once have I received a statement to say you cannot pay this bill as it is in your husband's name. 
- Hours of operation
Preferred solution: Send a technician to service my phone with a company I’ve been with more than 35!years
User's recommendation: Both names on bill
Thank you for sending a technician greatly appreciated
Thunder Bay, Ontario
Treat loyal customers like crap
- - Billing resulted from a phone banking error; bank says it will be resolved.
- - A disconnect notice was sent; the customer has 40+ years and will switch.
If u explain wat happened with billing and u explain u do telephone banking and it's ur error u pd the wrong bill...bank says it will be resolved and these guys don't give u a chance to rectify the situation. They sent me a disconnect notification...been a customer for over 40 years...and they didn't even give me a chance to clear it up b4 sending a disconnect notice...and it was taken care of well be4 due date...very insulting...will be looking for new provider for sure...disgusted...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help
I need help I'm on vacation and can't access my google maps for some reason & really need it. Please help me
I can't login my wallet
And I have money on my wallet but I can't log into my account anymore, please how can I get my money
Preferred solution: Full refund
Thunder Bay, Ontario
TBay Tel Circus Gong Show !!!
- - No reply to voice and email for 24 hours.
- - After 24+ years as a loyal customer, the reviewer will terminate home, cell and internet services.
Thanks to and for your very unprofessional discourtesy in failing to reply to both my voice and e-mails of yesterday - 24 hours to reply... hahaha...
This is just one more excellent example of the many 'New'
TBay Tel's arrogant and '***-poor' Circus Gong Show Jack-*** acts in a very long and growing line of extremely poor and dismal customer disservices, not to forget the very "in your face" extreme corporate financial GREED...
After 24+ long years of being a loyal customer / hostage, effective Monday 19 August '13 I will be terminating all services (House, Cell and Internet) with the 'New' extremely dysfunctional and broken TBay Tel Circus Gong Show !!!
Dallas, Texas
Why can't we get a # with area code 807?
- - Cannot obtain a phone number with area code 807 in Thunder Bay, Ontario.
- - Cannot get an area code for Harlingen, Texas.
- - They request an explanation.
why can't we get a phone number with area code 807? We live in Thunder Bay, Ontario Canada.
Is it because of Thunder Bay Telephone? We are in Harlingen, Texas for approximately six months of the year. We could not get an area code for Harlingen area either. Please explain why we can't get these area codes?
It would be so helpful to have either of there area codes. Thank you for your prompt attention to this matter.
why can't we get a phone number with area code 807? We live in Thunder Bay, Ontario Canada.
Is it because of Thunder Bay Telephone? We are in Harlingen, Texas for approximately six months of the year. We could not get an area code for Harlingen area either. Please explain why we can't get these area codes?
It would be so helpful to have either of there area codes.
Thank you for your prompt attention to this matter.
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Forget all this Ill just quit shopkicking if they cant me themselves