
Tbaytel
Tbaytel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tbaytel has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local and supports our city economy as it is owned by the city.
Cons: And old equipment, Bad customer service, Bad phone service.Recent recommendations regarding this business are as follows: "Stay away from t bay tel", "I guess switch if you have to, in order to have new equipment and decent rates", "Use bell or shaw", "Both names on bill".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tbaytel has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local and supports our city economy as it is owned by the city.
Cons: And old equipment, Bad customer service, Bad phone service.Recent recommendations regarding this business are as follows: "Stay away from t bay tel", "I guess switch if you have to, in order to have new equipment and decent rates", "Use bell or shaw", "Both names on bill".
Review authors value the most Website and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Reliability and Billing Practices. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
Such a lousy phone company, terrible service, my coworker is always on his bell Canada phone while I have no service no service no service! I joke with him and say quit showing off with your phone already.
Lol . Not quite as much as a joke as t bay tel. Major hassle and time to pay my bill. Always password issue.
I've called 7 or 8 times and no way I can log on and check my bill. Never get a bill in the mail or email. Never know what my bill is. Is been almost 3 years, sick of t bay tel.
I'm on a month to month and will be getting service from Bell Canada tomorrow morning and t bay tel... you're FIRED
- Bad phone service
- Bad customer service
Preferred solution: Service with bell Canada
User's recommendation: Stay away from t bay tel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad service
N/A.
All is fine & taken care of. Thank you.
Everything is fine the review was done more out of anger and frustration. I'm just trying to delete it.
Preferred solution: Apology
User's recommendation: Use bell or shaw
Dissatisfaction with rates
TBay tel offers great rates for new customers only, and does nothing for customers who have been loyal for years - instead rates for them keep going up for what is basically obsolete equipment. Only new installations, and those taking really high internet speeds etc get the newest equipment and options.
So older customers end up paying more for less. On calling customer service, I was told that many people just switch to another provider for awhile, getting the promotional rates there, and then switch back.
Isn't that dumb answer. Why not reward long term loyal customers, and allow them to acquire new equipment?
- Local and supports our city economy as it is owned by the city
- And old equipment
- Poor rates for old customers
Preferred solution: Price reduction
User's recommendation: I guess switch if you have to, in order to have new equipment and decent rates
April 14 will not send a technician to service my landline need husbands permissions
Unable to send a technician in Thunder Bay, need husband's permission. Who works long hours in BC and limited cell service due to isolated areas with job.
Tbaytel limited time availability to which times are available in contacting the company and closed on Sundays. No 24-hour service. April 14, 2023, phone is always static, bought new phone, same problem cannot call or receive calls. What a waste of a company to state unable to provide services as they need my husband permission.
The address is the same, but No problem taking payments from the wife's bank account.
Not once have I received a statement to say you cannot pay this bill as it is in your husband's name.
- Hours of operation
Preferred solution: Send a technician to service my phone with a company I’ve been with more than 35!years
User's recommendation: Both names on bill
Treat loyal customers like crap
If u explain wat happened with billing and u explain u do telephone banking and it's ur error u pd the wrong bill...bank says it will be resolved and these guys don't give u a chance to rectify the situation. They sent me a disconnect notification...been a customer for over 40 years...and they didn't even give me a chance to clear it up b4 sending a disconnect notice...and it was taken care of well be4 due date...very insulting...will be looking for new provider for sure...disgusted...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need help
I need help I'm on vacation and can't access my google maps for some reason & really need it. Please help me
I can't login my wallet
And I have money on my wallet but I can't log into my account anymore, please how can I get my money
Preferred solution: Full refund
TBay Tel Circus Gong Show !!!
Thanks to and for your very unprofessional discourtesy in failing to reply to both my voice and e-mails of yesterday - 24 hours to reply... hahaha...
This is just one more excellent example of the many 'New'
TBay Tel's arrogant and '***-poor' Circus Gong Show Jack-*** acts in a very long and growing line of extremely poor and dismal customer disservices, not to forget the very "in your face" extreme corporate financial GREED...
After 24+ long years of being a loyal customer / hostage, effective Monday 19 August '13 I will be terminating all services (House, Cell and Internet) with the 'New' extremely dysfunctional and broken TBay Tel Circus Gong Show !!!
Why can't we get a # with area code 807?
why can't we get a phone number with area code 807? We live in Thunder Bay, Ontario Canada.
Is it because of Thunder Bay Telephone? We are in Harlingen, Texas for approximately six months of the year. We could not get an area code for Harlingen area either. Please explain why we can't get these area codes?
It would be so helpful to have either of there area codes. Thank you for your prompt attention to this matter.
why can't we get a phone number with area code 807? We live in Thunder Bay, Ontario Canada.
Is it because of Thunder Bay Telephone? We are in Harlingen, Texas for approximately six months of the year. We could not get an area code for Harlingen area either. Please explain why we can't get these area codes?
It would be so helpful to have either of there area codes.
Thank you for your prompt attention to this matter.
Companies Similar to Tbaytel
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for sending a technician greatly appreciated