Jason B Zkn

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Verified Reviewer

Terrible service

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Such a lousy phone company, terrible service, my coworker is always on his bell Canada phone while I have no service no service no service! I joke with him and say quit showing off with your phone already.

Lol . Not quite as much as a joke as t bay tel. Major hassle and time to pay my bill. Always password issue.

I've called 7 or 8 times and no way I can log on and check my bill. Never get a bill in the mail or email. Never know what my bill is. Is been almost 3 years, sick of t bay tel.

I'm on a month to month and will be getting service from Bell Canada tomorrow morning and t bay tel... you're FIRED

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Cons:
  • Bad phone service
  • Bad customer service

Preferred solution: Service with bell Canada

User's recommendation: Stay away from t bay tel

Resolved
Eddie0007

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Bad service

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Updated by user Apr 23, 2023

N/A.

Updated by user Apr 23, 2023

All is fine & taken care of. Thank you.

Original review Apr 25, 2023
Everything is fine the review was done more out of anger and frustration. I'm just trying to delete it.
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Preferred solution: Apology

User's recommendation: Use bell or shaw

CA M Uev

Dissatisfaction with rates

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TBay tel offers great rates for new customers only, and does nothing for customers who have been loyal for years - instead rates for them keep going up for what is basically obsolete equipment. Only new installations, and those taking really high internet speeds etc get the newest equipment and options.

So older customers end up paying more for less. On calling customer service, I was told that many people just switch to another provider for awhile, getting the promotional rates there, and then switch back.

Isn't that dumb answer. Why not reward long term loyal customers, and allow them to acquire new equipment?

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Pros:
  • Local and supports our city economy as it is owned by the city
Cons:
  • And old equipment
  • Poor rates for old customers

Preferred solution: Price reduction

User's recommendation: I guess switch if you have to, in order to have new equipment and decent rates

Debbie M Stn
map-marker Thunder Bay, Ontario

April 14 will not send a technician to service my landline need husbands permissions

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Unable to send a technician in Thunder Bay, need husband's permission. Who works long hours in BC and limited cell service due to isolated areas with job.

Tbaytel limited time availability to which times are available in contacting the company and closed on Sundays. No 24-hour service. April 14, 2023, phone is always static, bought new phone, same problem cannot call or receive calls. What a waste of a company to state unable to provide services as they need my husband permission.

The address is the same, but No problem taking payments from the wife's bank account.

Not once have I received a statement to say you cannot pay this bill as it is in your husband's name. Sad

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Cons:
  • Hours of operation

Preferred solution: Send a technician to service my phone with a company I’ve been with more than 35!years

User's recommendation: Both names on bill

1 comment
Guest

Thank you for sending a technician greatly appreciated

Anonymous
map-marker Thunder Bay, Ontario

Treat loyal customers like crap

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If u explain wat happened with billing and u explain u do telephone banking and it's ur error u pd the wrong bill...bank says it will be resolved and these guys don't give u a chance to rectify the situation. They sent me a disconnect notification...been a customer for over 40 years...and they didn't even give me a chance to clear it up b4 sending a disconnect notice...and it was taken care of well be4 due date...very insulting...will be looking for new provider for sure...disgusted...
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Loretta B Sbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Need help

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I need help I'm on vacation and can't access my google maps for some reason & really need it. Please help me
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Utiorojo G

I can't login my wallet

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And I have money on my wallet but I can't log into my account anymore, please how can I get my money
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Loss:
$44

Preferred solution: Full refund

Anonymous
map-marker Thunder Bay, Ontario

TBay Tel Circus Gong Show !!!

Thanks to and for your very unprofessional discourtesy in failing to reply to both my voice and e-mails of yesterday - 24 hours to reply... hahaha... This is just one more excellent example of the many 'New' TBay Tel's arrogant and '***-poor' Circus Gong Show Jack-*** acts in a very long and growing line of extremely poor and dismal customer disservices, not to forget the very "in your face" extreme corporate financial GREED... After 24+ long years of being a loyal customer / hostage, effective Monday 19 August '13 I will be terminating all services (House, Cell and Internet) with the 'New' extremely dysfunctional and broken TBay Tel Circus Gong Show !!!
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Anonymous
map-marker Mcallen, Texas

Why can't we get a # with area code 807?

why can't we get a phone number with area code 807? We live in Thunder Bay, Ontario Canada. Is it because of Thunder Bay Telephone? We are in Harlingen, Texas for approximately six months of the year. We could not get an area code for Harlingen area either. Please explain why we can't get these area codes? It would be so helpful to have either of there area codes. Thank you for your prompt attention to this matter. why can't we get a phone number with area code 807? We live in Thunder Bay, Ontario Canada. Is it because of Thunder Bay Telephone? We are in Harlingen, Texas for approximately six months of the year. We could not get an area code for Harlingen area either. Please explain why we can't get these area codes? It would be so helpful to have either of there area codes. Thank you for your prompt attention to this matter.
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