Tbaytel
Tbaytel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tbaytel has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local and supports our city economy as it is owned by the city.
Cons: And old equipment, Bad customer service, Bad phone service.Recent recommendations regarding this business are as follows: "Stay away from t bay tel", "I guess switch if you have to, in order to have new equipment and decent rates", "Use bell or shaw", "Both names on bill".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tbaytel has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local and supports our city economy as it is owned by the city.
Cons: And old equipment, Bad customer service, Bad phone service.Recent recommendations regarding this business are as follows: "Stay away from t bay tel", "I guess switch if you have to, in order to have new equipment and decent rates", "Use bell or shaw", "Both names on bill".
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Reliability and Billing Practices. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
Such a lousy phone company, terrible service, my coworker is always on his bell Canada phone while I have no service no service no service! I joke with him and say quit showing off with your phone already.
Lol . Not quite as much as a joke as t bay tel. Major hassle and time to pay my bill. Always password issue.
I've called 7 or 8 times and no way I can log on and check my bill. Never get a bill in the mail or email. Never know what my bill is. Is been almost 3 years, sick of t bay tel.
I'm on a month to month and will be getting service from Bell Canada tomorrow morning and t bay tel... you're FIRED
- Bad customer service
- Bad phone service
Preferred solution: Service with bell Canada
User's recommendation: Stay away from t bay tel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad service
N/A.
All is fine & taken care of. Thank you.
Preferred solution: Apology
User's recommendation: Use bell or shaw
Dissatisfaction with rates
TBay tel offers great rates for new customers only, and does nothing for customers who have been loyal for years - instead rates for them keep going up for what is basically obsolete equipment. Only new installations, and those taking really high internet speeds etc get the newest equipment and options.
So older customers end up paying more for less. On calling customer service, I was told that many people just switch to another provider for awhile, getting the promotional rates there, and then switch back.
Isn't that dumb answer. Why not reward long term loyal customers, and allow them to acquire new equipment?
- Local and supports our city economy as it is owned by the city
- Poor rates for old customers
- And old equipment
Preferred solution: Price reduction
User's recommendation: I guess switch if you have to, in order to have new equipment and decent rates
April 14 will not send a technician to service my landline need husbands permissions
Unable to send a technician in Thunder Bay, need husband's permission. Who works long hours in BC and limited cell service due to isolated areas with job.
Tbaytel limited time availability to which times are available in contacting the company and closed on Sundays. No 24-hour service. April 14, 2023, phone is always static, bought new phone, same problem cannot call or receive calls. What a waste of a company to state unable to provide services as they need my husband permission.
The address is the same, but No problem taking payments from the wife's bank account.
Not once have I received a statement to say you cannot pay this bill as it is in your husband's name.
- Hours of operation
Preferred solution: Send a technician to service my phone with a company I’ve been with more than 35!years
User's recommendation: Both names on bill
Treat loyal customers like crap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaNeed help
I can't login my wallet
Preferred solution: Full refund
TBay Tel Circus Gong Show !!!
Why can't we get a # with area code 807?
Companies Similar to Tbaytel
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for sending a technician greatly appreciated