Taylor Association Management

I am asking for Isabella Ruff be removed from representing San Marcos HOA since she has shown unethical behaviors. I am asking that we our HOA be notified in writing of the change of contacts, so it is official. I have requested 1 of 2 additional people from this company Taylor Association Management with your same qualifications. I stated this in my BBB complaint desired resolution, and the owner of the company states " While I appreciative of the compliant, this is not a matter handled by the BBB. For the record however, the matter has been addressed and we are working the Board of Directors to find an amicable solution. J. Hoorn Before this, I got this message from the Owner of Taylor Association Management: Thank you for your complaint. I appreciate your feedback and passion for your community. This matter, however, is not under the realm of the BBB. While it does absolutely deserve response and attention, this is not the correct venue. I would invite you to email me directly at jhoorn@***.com to continue this conversation. When we chat, while I have several possible suggestions, I would be curious to hear what the acceptable resolution would be in the opinion of the homeowner. Everyone's opinion is different, and I am anxious to hear yours! Thank you in advance for the opportunity to listen and serve. Jason Hoorn By the way, let me make it clear, Taylor Association Management is brand new to San Marcos at Summerlin, I think only a few months, and I have never been cited or had any prior issues with my property or with Taylor Association Management. My complaint is with an employee, a Nevada Real Estate licensed community manager, of her behaviors and actions, and I asked her to be removed from serving San Marcos at Summerlin. I since believe I got the runaround and not solution from the owner of her company. My complaint in detail as follows: Isabella M RuffCAM.0007731-SUPR Supervising Community Manager CC: Jason P. Hoorn, CMCA, AMS, PCAM Chief Executive Officer and Owner of Taylor Association ManagementTaylor Association Management259 N Pecos RD #100Henderson, NV 89074 Allegations of Misconduct of Isabella M RuffCAM.0007731-SUPR Supervising Community Manager By the way, again, let me make it clear, Taylor Association Management is brand new to San Marcos at Summerlin, I think only a few months, and I have never been cited or had any prior issues with my property or with Taylor Association Management. I live in San Marcos at Summerlin, Home Owners Association, and on July 5, 2023, we finally spoke directly on the phone, after I left multiple google emails and voicemail messages the previous few weeks. I have submitted proof of some documentation on BBB for which your employer Jason P. Hoorn CMCA, AMS, PCAM replied too, and possibly may submit more on BBB and possibly on pissedconsumer.com I am filing allegations of misconduct against you on the basis of Unprofessional Conduct, Abuse of power, attempt to punish due to retaliation, and not fulfilling your duties as supervising community manager per your license. I have proof of sending multiple emails, and then showed you these Google time date stamped emails in PDF format of mailings in June 2023, after you stated you never received messages. I think this might have angered you, or the fact that I wanted on the agenda about this management company not responding to/returning messages. I complained about lack of follow up in the same 7/5/23 telephone conversation with you, and wanted this on the HOA meeting Agenda, about your lack of responding to emails/messages. You were UNPROFESSIONAL stating that I have to show up in person at a meeting, to have an issue placed on the following quarterly meeting, not assist by letting me know the date August 31st, or taking accountability for lack of fulfilling your job duties as a Supervising Community Manager. But my issues were directly related to your lack of appropriate behaviors and lack of actions, and of Taylor Association Management since you are Tayor Association Management. You are assigned to my community San Marcos and clearly listed as my contact for any and all needs. Your actions and behaviors were hostile, unprofessional, and abrasive. You could have taken responsibility. You went in the opposite direction and became hostile, retaliatory, and attempted to punish by your legal standing. Same exact phone call 7/5/23, I complained about dog *** put on my garage door which occurred during the day of 7/4/23 while I was at work. Because of your irritation/anger conveyed in word choice, tone, style with me after my complaining and showing you proof of not replying to my previous emails, and wanted items on agenda about Taylor Association Management responsibility in replying to homeowners, you stated "too bad, it stinks, you have to clean it off, you could have smeared it on yourself". Later in the conversation, I said you were unprofessional saying that, and you replied "I took your name off the list" indicating you were going to give me a notice for a report I brought to you, a concern I brought to you, which happened only previous day, of which you had no prior knowledge of which. May this be proof that demonstrates your which I have to assume a routine pattern of behaviors. You were going to use your license, standing of power, to punish me, because I complained of you, to you, of not returning messages. You deliberately intended to harm me. You again stated, "I took you off the list" a citation list that you just put me on in the previous 5 minutes due to your unprofessionalism and abuse of power. You talked down to me about finding out that you were going to see where the cameras are located within the same conversation, which is known to be only at the front gates, of which I was able to tell you the history of how they came about. You alluded to manipulation and put me down by talking about how you are familiar personally with the two board members, as if I was inferior. When in fact I know the two board members since being a homeowner since 2013, I simply did not have their contact. You deliberately, purposefully refused to get me in touch with them, only verbally telling me that you sent a message to them about my concern. In this same phone conversation, which is where my original concern came from, about the gate codes, and submitting requests. We have a new gate system where we can choose our personalized residence and vendor gate codes (going back to the emails you initially denied receiving). You then stated, "that's not my area". But on our San Marcos HOA Newsletter mailings, you are listed as our sole contact. I then had to ask, would you please refer that paper to the correct person then... (but along with you and general Taylor Association Management in the same email my form was in PDF and sent to all parties, you simply for whatever reason was non-responsive). Only at the end of the day did I get an email from Devin Cary on 7/5/23, addressed {"Hello, How may I assist you? what gate code number did you need?"} My name is not even used in the email, but it was sent to my email address. I was bullied me, Isabella Ruff was unprofessional, her boss hasn't as of yet resolved the problem. I don't believe this is the first time you behaved this way. Her boss and owner Jason P. Hoorn, CMCA, AMS, PCAM has contacted me on BBB stating he would like to talk with me outside of the BBB site for solutions. I believe owner and boss Jason P. Hoorn, who owns Taylor Association Management in Henderson, Nevada, is responsible for her actions, and I find it hard for him to be unaware about your behaviors since you have been an EMPLOYEE OF HIS since 2016 (EIGHT YEARS). He still has her employed, he has not removed her from the HOA in which I live and own a house. On 7/7/24, I cleaned the dog *** off the garage, used glass foam cleaner, and was able to chat with a concerned neighbor at this time as well, he felt you abused your position and was nonhelpful. I showed him my BBB statement and your picture off the website. Please note I have PDFs of the emails sent to you, pictures of the garage door, not the voicemail messages, of which you neglected to respond to all 100%. I prefer everything in writing at this time please. I am simply asking that you be removed from representing San Marcos HOA since you have shown unethical behaviors. Perhaps you can have some training through the licensure board and be rehabilitated? I am asking that we be notified in writing of the change of contacts, so it is official. I have requested 1 of 2 additional people from your company with your same qualifications. Only your employer or licensing board can make whatever decision they may feel warranted and justified. I will proceed accordingly to what is correct, I like everything to be open and transparent, so no parties fail in being ethically correct and proper. Ideally, I would prefer my board to find another company instead of using Taylor Association Management given his actions at this time.