Taxpayer Advocate Service
Taxpayer Advocate Service Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Taxpayer Advocate Service has a 3.0 star rating from 2 reviews with mixed sentiment; consumers are mostly neutral and split on outcomes.
Positive Feedback
Advisors can resolve longstanding tax problems and provide strong follow-up, with reviewers valuing customer service and the website when it works.
Negative Feedback / Risk Areas
- Frequent complaints about the call system and website leading to long waits and disconnections, noted in Taxpayer Advocate Service reviews.
- Reports of delayed refunds and unmet requests to expedite refunds appear in customer complaints.
Key Takeaways for Future Customers
- Expect helpful casework from an advocate but plan for frustrating phone and website experiences when seeking help.
- Consider persistence and document interactions if pursuing refunds or escalations with customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Taxpayer Advocate Service has a 3.0 star rating from 2 reviews with mixed sentiment; consumers are mostly neutral and split on outcomes.
Positive Feedback
Advisors can resolve longstanding tax problems and provide strong follow-up, with reviewers valuing customer service and the website when it works.
Negative Feedback / Risk Areas
- Frequent complaints about the call system and website leading to long waits and disconnections, noted in Taxpayer Advocate Service reviews.
- Reports of delayed refunds and unmet requests to expedite refunds appear in customer complaints.
Key Takeaways for Future Customers
- Expect helpful casework from an advocate but plan for frustrating phone and website experiences when seeking help.
- Consider persistence and document interactions if pursuing refunds or escalations with customer service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tax issue going back to 2018 in 2022
We had an issue with our 941 in the 2nd quarter of 2018 that we could not resolve directly with the IRS. There was an arithmetic error on the 941, and we were unable to resolve it with 941-X corrections.
I contacted the Tax Advocate Service regarding this is 2022. Our Advisor, Ms. Singh in the Austin office, walked us through all the steps to get this resolved. She had contacts within the IRS that we could not reach because of the 2+ hour wait on the phone, and then the person on the IRS phone was not knowledgeable enough to give us guidance on a solution.
We couldn't be more pleased with the customer service and follow-up Ms.
Singh provided.
She was able to totally resolve the situation for us. Thank you!
User's recommendation: Contact them. Work with them. They will solve your problem.
Recent Experience
Whole website and system is a giant run-round... You literally have to sit and wait for 20 minutes for them to ACT like you're going to get to talk to a person FINALLY address the case at hand, but they just disconnect you...
Have ANY of you actually used this stupid call system or the website? They are completely useless you want anything other than really basic information.
Preferred solution: Full refund
User's recommendation: I can understand why people are throwing bricks through windows... But just keep hassling them until someone who gets the job actually gives a hoot; wade through the phone system bs until you find an option or person to talk to.
IRS's Taxpayer Advocate Dis-service is a big fat joke
I filed in February. It's May 2nd and STILL NO REFUND. I begged the TaxPayer Advocate to expedite my refund given I am on a fixed income and needed the money to help fix my mobility scooter or replace it. My pleas for help fell on deaf ears. The *** I spoke to said I didn't qualify for an expedited refund.
So, here I sit, with NO money and no way to fix or replace my scooter. *** jerks are doing this to people on purpose. They delayed my refund last year and are doing the same again. I'm not the only one who's being treated like this by those bastards.
Do NOT contact the TaxPayer Advocates! They don't help us little people. They just help delay your refund. If you beg for your money they will make you wait even longer.
*** *** would do the same to their own mother if they could get away with it.
- Heartless
- Cruel
- Thieves
Preferred solution: Full refund
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EVERYTIME I call,I get voicemail.This place is a joke.
Always a voicemail never calls back it’s a massive joke it’s now a week from September I filed in April after calling and dealing with the irs since June I get sent to these guy no phone call and he will not return my calls