Candice C Kvt

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Verified Reviewer

Request to close our account

Sorry, we start to use new ERP System, new system require to connect to AVALARA, We don't have choice, so we have to close our account on taxjar. Thanks for your help!

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Alina S Lxf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TaxJar sales manager contsct

Hi,

I am CFO of Skylum Software IT company.

Now we are looking for tax agency services.

Could you please provide me with contact of your sales manager to discuss pricing and services?

Best regards,

Alina

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Preferred solution: Discuss opportunity of tax agency services

Resolved
Accounting D Gyg

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Verified Reviewer

Resolved: Unable to receive a response to my 4 emails requesting customer service - a simple question

Updated by user Nov 17, 2023

Company fixed the issue and I have been provided with apology. I figured out what I could do

Original review Nov 10, 2023

The company paid a premium for immediate human support. Now after 3 years, a simple question needs a response for an ongoing arbitration - there has been no response. Four requests have been emailed - need the report!!!

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Preferred solution: A response on how to get history on state sales tax per state in a pdf form for the past 2 years

Anonymous
map-marker Vancouver, British Columbia

Worst customer service, I think I’ve ever seen

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I dont know how to read tax jar any lower. Its been two months and my account is locked because I switched my website from Shopify to WooCommerce.

Tax jar cannot figure this out and the customer service reps are about as smart as a kindergarten child. It takes about a week between email responses, and each time I get a response its even dumber than the previous one. I feel like their customer service is outsourced to a Third World country and the reps must get paid per ticket response. Its the only thing that makes sense as to the non-response that I get every time .

Its impossible to chat or speak with a human on the phone or live chat. This is honestly the worst company Ive ever seen for customer service.

The only reason Im still fighting this is because I have years worth of tax reports that is locked in my account that I can no longer access , because I switched from Shopify to WooCommerce. Trust me, save yourself a headache and do not support this company.

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User's recommendation: Beware

Anonymous
map-marker Columbus, Ohio

Customer for several years, no returned calls or support emails

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We've been a customer for a few years and they upgraded us to have direct support. Those employees have been let go and long delays for returned email requests.

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User's recommendation: Shop around.

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