Tax Group Center

They keep giving me a runaround now when I call nobody answers nobody calls back. Ive given them around $20,000 to take care of my tax issues and theyve helped me do nothing but file my taxes.

I first contacted Tax Group Center in the Spring of 2021 after receiving several letters from the IRS owing a total of $12,266 for 2018 and 2019. Tax Group Center told me they could help me get my taxes reduced and taken care of for a fee of a few thousand dollars or even get my taxes reduced.

There was never any discussions about charging $350 for me to fill out paperwork they sent me, $350 an hour to for them to call me on the phone, $350 an hour to send me an email, or I would have to pay to file taxes that I had already filed. I was charged twice $500 for 2022 taxes that I had already done along with 2020 and 2021 taxes that were not even part of either 2018 or 2019 taxes. I gave them money on three occasions the first two i had to go through their credit agency for a total of $11,800 at 16% interest, for which i thought was to pay the taxes I owed. February 2023 I was called on the phone asking for another $11,200 that I had to put on my credit card at 12.9% interest.

July 19th 2023 I received a phone call from Tax Group Center stating my case was resolved and I owed the IRS $20,000This is when I started to attempt to get answers to why i paid them so much money. After repeated emails and phone calls that were never answered on Sept 7th 2023 I finally received a receipt for services that was filled with ridiculous charges and a statement that they owe me $13,430 of money that I over paid them and they will pay me back over a 12 month period at $1,119.16, I find that unacceptable.

I still have not been answered why I paid so much, why it took 2 years to resolve, why I wasn't told about the fees upfront. Tax Group Center never had my best interest in mind when representing me.

I first contacted Tax Group Center in the Spring of 2021 after receiving several letters from the IRS owing a total of $12,266 for 2018 and 2019. Tax Group Center told me they could help me get my taxes reduced and taken care of for a fee of a few thousand dollars or even get my taxes reduced.

There was never any discussions about charging $350 for me to fill out paperwork they sent me, $350 an hour to for them to call me on the phone, $350 an hour to send me an email, or I would have to pay to file taxes that I had already filed. I was charged twice $500 for 2022 taxes that I had already done along with 2020 and 2021 taxes that were not even part of either 2018 or 2019 taxes. I gave them money on three occasions the first two i had to go through their credit agency for a total of $11,800 at 16% interest, for which i thought was to pay the taxes I owed. February 2023 I was called on the phone asking for another $11,200 that I had to put on my credit card at 12.9% interest.

July 19th 2023 I received a phone call from Tax Group Center stating my case was resolved and I owed the IRS $20,000This is when I started to attempt to get answers to why i paid them so much money. After repeated emails and phone calls that were never answered on Sept 7th 2023 I finally received a receipt for services that was filled with ridiculous charges and a statement that they owe me $13,430 of money that I over paid them and they will pay me back over a 12 month period at $1,119.16, I find that unacceptable.

I still have not been answered why I paid so much, why it took 2 years to resolve, why I wasn't told about the fees upfront. Tax Group Center never had my best interest in mind when representing me to the IRS

I paid $2000 to Tax Group Center in 2020. First off the representative lied to me on the phone about the process, to where I told Tax Group they better listen to that phone call because the rep told me I wouldnt have to pay a dime after the process.

Then they assign a Lawyer to my account. The lawyer is Edward Santos. He did NOTHING to help to where I had them assign a different lawyer to my case. Then I was assigned Evan Grant.

Evan Grant obviously doesnt know how to be a professional because the only time I talked with him was to have my sign the power of attorney papers. He never did anything with the IRS. Now its Feb 2022, the IRS still says I owe over $10k and nothing has been done on my behalf. I have asked for a refund since early December 2022 and have been getting the run around.

Tax Group Center deserves to be out of business. I would hate to see anyone pay what I paid and get no help.

Horrible company to deal with. Liars, and cheats that is all they are.

Im missing my refund. I requested for my funds to be sent back to the IRS immediately.

Ive been waiting months for my funds and this is unfair at this point! Please help me! This company has had my money since February 8th.

It is now April 28th! They have been giving me different stories and now they dont know how to send my money back, theres no estimated timeframe of when they think they will send it back and all other types of BS!!!

I hate to leave this review because TGC helped me in the past. Fast forward to 2017.

I hired them to resolve a new issue. I was contacted by Jennifer Shapiro. She was not particularly nice. But it was fine.

I used them before, I had no reason to think the service had changed. I made two payments over two months totaling 1500.00 In the meantime I called and emailed repeatedly. Not one return call. By this time the IRS issued a wage garnishment order because no one from TGC had contacted them.

To make a long story short. Jennifer Shapiro had the nerve to call me for a third payment. Not at all acknowledging my previous emails or phone calls. She hung up on me when I told her I hired another company.

I called back and asked for a refund. She said I will receive zero refund and hung up again. I called again and she said I'm not entitled to a refund and to stop calling. How can I not be entitled to a refund when there were no services provided?

I recorded all our conversations if anyone would like to hear how ridiculous this woman is. I actually don't blame TGC for this situation. I blame them for letting this woman work there. This review is for Jennifer Shapiro.

Her assistant Kandace seems like a nice person. But Jennifer is doing a disservice to your company. I plan on forwarding these recordings to any entity that will listen.If this stops one person from signing up with TGC then I'll feel accomplished. Like I said, I hate to leave this review, but they have to be held responsible for having someone like Jennifer Shapiro on their payroll.

And she thinks I won't get a refund.. That's just remedial.