Resolved
Jacqueline M Tay

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Resolved: They do not deserve any stars, they are the very worst company imaginable to deal with.

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Updated by user Jun 29, 2024

Company fixed the issue and I have been provided with apology. I had to threaten them with legal action, putting a bad review on every platform, emailed them every day to ask for my money.

Finally threatened to contact the European Commission for disputes. It has been exhausting and I never got a single apology!

Original review Jun 13, 2024

I purchased a designer Smeg Kettle for £397.44. They took the money from my account on the 29th of January 2024.

They said it would take 2 to 3 weeks to be delivered, which is fine. However, after several emails to them and after becoming fed up listening to their ridiculous excuses for the last few months, I asked for my money to be returned to me.

On the 7th of May 2024, I had an email stating that Andrew, whom I was dealing with, said he was 'mortified and will make sure my refund is prioritized.' And so it goes on, I still do not have my money and it's making me ill. Can you advise what I can do?

View full review
Loss:
$507
Cons:
  • Wont give me my refund
  • Lies
  • Total lack of communication

Preferred solution: Full refund

User's recommendation: DO NOT GO NEAR

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