Tastemakers Africa
Tastemakers Africa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tastemakers Africa has a 1.0 star rating from 1 review and customers are mostly dissatisfied; recent recommendations say to find another company to book travel services with.
Positive Feedback
There are no positive notes in the available review; the price level was noted as high but not praised.
Negative Feedback / Risk Areas
- Persistent unresponsiveness in customer service and lack of booking confirmation are major Tastemakers Africa customer complaints.
- Issues with refunds and cancellation policy and unresolved billing or payment tracing complaints were reported.
Key Takeaways for Future Customers
- Consider reading Tastemakers Africa reviews and verify booking confirmation immediately after payment.
- Expect potential delays in refunds and limited customer support response when booking memberships or travel services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tastemakers Africa has a 1.0 star rating from 1 review and customers are mostly dissatisfied; recent recommendations say to find another company to book travel services with.
Positive Feedback
There are no positive notes in the available review; the price level was noted as high but not praised.
Negative Feedback / Risk Areas
- Persistent unresponsiveness in customer service and lack of booking confirmation are major Tastemakers Africa customer complaints.
- Issues with refunds and cancellation policy and unresolved billing or payment tracing complaints were reported.
Key Takeaways for Future Customers
- Consider reading Tastemakers Africa reviews and verify booking confirmation immediately after payment.
- Expect potential delays in refunds and limited customer support response when booking memberships or travel services.
Turn one complaint into a collective action
Utter Disappointment
- - Paid in full for Ghana trip; no booking confirmation.
- - Booking could not be located; payment traced with no update; trip canceled.
I booked travel with Tastemakers Africa in March 2020 to Ghana in August 2020. I paid for the trip in full at the time of booking.
I did not receive booking confirmation via email after booking, as two of my travel partners had received. I reached out to the trip organizer/CEO to advise I had not received booking confirmation. I provided my email and full name the trip was booked under and was told it would be looked into. Exactly 3 weeks passed and I had not heard anything regarding confirmation of my booking.
I reached again with no response. I then reached again and was told all payment systems were checked and the booking could not be located. I forwarded confirmation of payment and was then told this information could be "traced" and the payment would be located by end of day. I never heard back on this and asked for an update 11 days later.
I never received a response to my inquiry. Out of fear of being out a couple of thousands of dollars, I turned to my bank for help. I disputed the charge explaining the situation. Unfortunately, the charge dispute was in favor of Tastemakers as the charge was deemed legitimate.
However, the legitimacy of the charge was not in question, but rather the services promised/rendered. I paid for a trip that I could not be booked for because the business allegedly could not locate the payment.
The trip was canceled due to COVID-19 concerns. My travel partners both received a refund due to the cancellation (the same was offered to other planned trip goers). I reached out inquiring about a refund as well and was told I should have already received one and would get a receipt for it and if not this would be researched.
Two and a half weeks later I still have not received any updates after several requests for an update. Tastemakers has been completely unresponsive since my original request for a refund and it seems as if they have no concern with providing me one in a timely manner, if at all.
Preferred solution: Full refund
User's recommendation: Find another company to book your travel services with.
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