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Disloyal and disengaging practices

Hello! I am a Romanian customer on Tarte website. Even if I had several successful orders on their site, last week I placed a new one to benefit from an offer. My order contained only 4 products, all different. Order registered, money blocked, all good signs of valid order. After 2days I deleted my credit card from the site to protect myself from any possible fraud, as recently such criminal activities had increased all around the world. Guess what? My order was canceled due to suspicious reason...after chatting with 4-5 of their support fellows, after i dont remember exactly how many emails, all saying that it was canceled due to suspicious activity. I explained why this is not the case, I was invited to place a new order and guess what? They charged me 4more times and no valid order because my account is blocked! So...good job, Tarte! Not a pleasure doing business with you.

User's recommendation: If you delete card from their site, you become suspicious.

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ID
#1893170 Review #1893170 is a subjective opinion of poster.
Pros
  • Quality
Cons
  • Customer care and support
Preferred solution
Price reduction

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