Debra K Kdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

I never received my order

placed a huge order on November 26. Today is December 11. I have not received my order. I been on the phone for over an hour. Nobody will pick up nobody seems to answer any emails. Nothing Im getti
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Hailey d Qeo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bangkok, Bangkok

Order issue

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I ordered brushes but I never got a confirmation email and the website said the order didnt go through. However it charged my card twice and Im really unhappy about this. Id like to get money back for atleast one set of the brushes but also know if Im getting any at all
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Loss:
$60

Preferred solution: My money back or atleast one set of the brushes at a reduced cost

Iniya R
map-marker Coimbatore, Tamil Nadu

Didn't receive the product yet

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DHL service is so poor.. I've ordered 3 weeks back , it's a prepaid order too. Didn't receive it yet. But my parcel is in Bangalore airport, never been order here again. Either give my money or parcel. Too poor . My contact number: 958593****
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Loss:
$10000
Pros:
  • Product is good
Cons:
  • Worst service

Preferred solution: Deliver product or service ordered

User's recommendation: DHL service is poor

Alexandra G Rtx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disloyal and disengaging practices

Hello! I am a Romanian customer on Tarte website. Even if I had several successful orders on their site, last week I placed a new one to benefit from an offer. My order contained only 4 products, all different. Order registered, money blocked, all good signs of valid order. After 2days I deleted my credit card from the site to protect myself from any possible fraud, as recently such criminal activities had increased all around the world. Guess what? My order was canceled due to suspicious reason...after chatting with 4-5 of their support fellows, after i dont remember exactly how many emails, all saying that it was canceled due to suspicious activity. I explained why this is not the case, I was invited to place a new order and guess what? They charged me 4more times and no valid order because my account is blocked! So...good job, Tarte! Not a pleasure doing business with you.
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Pros:
  • Quality
Cons:
  • Customer care and support

Preferred solution: Price reduction

User's recommendation: If you delete card from their site, you become suspicious

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