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Verified Reviewer

Order issue

I ordered brushes but I never got a confirmation email and the website said the order didnt go through. However it charged my card twice and Im really unhappy about this. Id like to get money back for atleast one set of the brushes but also know if Im getting any at all
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ID
#4162467 Review #4162467 is a subjective opinion of poster.
Location
Bangkok, Bangkok
Loss
$60
Preferred solution
My money back or atleast one set of the brushes at a reduced cost
New Reviewer

Didn't receive the product yet

DHL service is so poor.. I've ordered 3 weeks back , it's a prepaid order too. Didn't receive it yet. But my parcel is in Bangalore airport, never been order here again. Either give my money or parcel. Too poor . My contact number: 958593****

User's recommendation: DHL service is poor.

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ID
#3513836 Review #3513836 is a subjective opinion of poster.
Location
Coimbatore, Tamil Nadu
Pros
  • Product is good
Cons
  • Worst service
Loss
$10000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disloyal and disengaging practices

Hello! I am a Romanian customer on Tarte website. Even if I had several successful orders on their site, last week I placed a new one to benefit from an offer. My order contained only 4 products, all different. Order registered, money blocked, all good signs of valid order. After 2days I deleted my credit card from the site to protect myself from any possible fraud, as recently such criminal activities had increased all around the world. Guess what? My order was canceled due to suspicious reason...after chatting with 4-5 of their support fellows, after i dont remember exactly how many emails, all saying that it was canceled due to suspicious activity. I explained why this is not the case, I was invited to place a new order and guess what? They charged me 4more times and no valid order because my account is blocked! So...good job, Tarte! Not a pleasure doing business with you.

User's recommendation: If you delete card from their site, you become suspicious.

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ID
#1893170 Review #1893170 is a subjective opinion of poster.
Pros
  • Quality
Cons
  • Customer care and support
Preferred solution
Price reduction

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