Antoine M Kxi

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Verified Reviewer
| map-marker Recklinghausen, North Rhine-Westphalia

Refund not been processed

Luggage damaged, filed a complain and agree to refund however never it was never executed and despite many many reminders emails , they never answer back.Given tel number never answer

a disaster customer service not to say there is no customer service and this airline must be out of skyteam alliance

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Resolved
Anna S Iqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lutsk, Volyn

Resolved: I need to change a phone number for check in

Updated by user May 18, 2024

Company fixed the issue and I have been provided with apology. It’s ok

Original review May 11, 2024

I put a wronge phone number for my booking by mistake,e dreams company already change my details but i still can't do a check in on my 2 flights, please change my tel number in the your sistem for me to do a check in by myself

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Vladislav K Yhj

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Verified Reviewer

Booking SLYG93

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My flight was cancelled.

I was promised full refund.

After 3 months no refund received.

Should I complain to aviation authorities?

Why the call center does not answer my calls?

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Loss:
$400
Pros:
  • No answer
Cons:
  • Cancel flight and do not refund

Preferred solution: Full refund

User's recommendation: do not fly TAROM!!!

Anastasiia K Loa

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Verified Reviewer
| map-marker East Tamaki, Auckland

Refund for accommodation expenses RO364

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Hello there, Ive sent more then 10 emails to any contact email I had including yours regarding the compensation/refund for the expenses have occurred due to my flight have been cancelled by airlines.

RO364 on the 23d June this year

Its almost a month since I first sent my email with all required receipts attached and till now I do not even have my claim reference number. May you please tell me what is going on . We were assured we are going to get our money back.

RO364 23/07/23 Amsterdam-Bucharest

Anastasiia Karaniaha ticket number 781797****092

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Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Is it safe to not wear a mask on a plane? Jamie Larounis, a travel expert with The Forward Cabin, explains the new mask-optional policy, its impact on airlines and passengers, and whether COVID testing is required.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

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