Tina A Azi

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Verified Reviewer
| map-marker Ashburn, Virginia

I have two cameras saved so that on the tapo Care system whatever it is I paid for a year for two cameras to be on and for my daughter to be able to get on there and now you're telling me it's expired

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I paid for two Tapo cameras to be on TapoCare, whatever it is. I paid for a year to have them both there, and now it's not working.

I want it to work. It's not recording at all right now. No one's at my house. I want my cameras on.

If you can't fix it, put the money back on my card and I'll find someone else to take care of my cameras. I did get new internet and the cameras are hooked up, so the Tapo Care system part that I got should go with the cameras when they're back online, right?

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User's recommendation: Don't change your *** internet

Ronesha Iju

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Verified Reviewer
| map-marker New York, New York

Connect my camera

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My name is Horacio

I call today 1/20/2025 more than 4 times

Because I need help with me home camera

Each time the customer service was great and they teach me with patience

I got my two cameras connected now

Thank to you great customer service

Team. Again thank you very much

I will for sure recommend Tapo to my family and colleagues and work

Thank you

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lilnikki

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Verified Reviewer

This camera is garbage

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This camera and customer service are complete trash! Don't bother wasting your money. Just go with any other company.

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Cons:
  • This company has the worst customer service i ever dealt with

Preferred solution: I want a camera that actually works with the solar panel it came with

User's recommendation: Run from this company

Brett S Znq

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Verified Reviewer

Led lights

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The thing I dislike the most is the idea of sticking a 3m stick to your ceiling or wall. I dislike this more than any other placement option.

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Loss:
$30
Pros:
  • Good looking lights very clean and easy
Cons:
  • Does not stick after cleanup before application

Preferred solution: Full refund

User's recommendation: Medium

Garlin Rpj
map-marker Quincy, Massachusetts

Unable for shared person to arm or disarm sensors

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Not able to share control, agent could not remedy the issue. Over 10 house invested in a failed installation. Sad that they are so user unfriendly.

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Lakea Yps

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Verified Reviewer
| map-marker Drogheda, Louth

Satisfied with interaction

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I was satisfied with the interaction with the Tapo representative. She tried very hard to rectify the problem but unfortunately she couldn't.

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Anonymous
map-marker New York, New York

Doorbell not working

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Tapo doorbells not working. Called customer service.

Rolly responded and we tried to reset both the doorbell and router and still did not work. He recommended for a replacement. I just have to wait for the email within 1 day.

Great service. Thank you

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User's recommendation: Excellent quick response service

Dawn H Bnm

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Verified Reviewer

Hacked

My ex-husband got on my account and has been monitoring my every move. He calls minutes after my arrival home and knows who and when I leave my home. It has to be through my cameras.

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Loss:
$500
Pros:
  • U can see the yard and animals
Cons:
  • Someone tapped into my cameras and began watching me

Preferred solution: Full refund

Anonymous
map-marker Salt Lake City, Utah

Can't set up at new residence

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The guy was very nice and helpful. We lost the call and he called me back.

Thanks for that. I'm not sure how much more you want me to write

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Anonymous
map-marker New Town, North Dakota

Set up

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I was not pleased the first time I called but very happy with the second. The first gal was not much help and had a hard time understanding her. The second guy was very helpful and took very little time getting cameras set up.

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User's recommendation: If you can’t understand them, call back and maybe you’ll get someone as helpful as I got.

Hardie Juw
map-marker Amarillo, Texas

I cannot add a second camera

It blinks, green, and red and does not give me an option to add a second camera Im just stuck in a loop. Please advise.

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Reyana Lpy
map-marker Salt Lake City, Utah

My cloud service ended and my subscription is not expired.

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Updated by user Nov 27, 2024

Reset the camera to update wifi. I didn't relink the camera to service. Trial ran out in a few days, and cloud service stopped.

Original review Nov 26, 2024

I rest the camera to change wifi and didn't re-link the camera.

Everything was working due to trial. The trial expired.

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User's recommendation: Relink the camera after resetting.

Giovanni Dwf
map-marker Columbus, Ohio

Want to pay

Can't find my password and my free time is up in two days and I want to subscribe and pay what do I need to doSad

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Huel Pol

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Need to talk to an agent

I need some video that was erased from Oct 25 th please it's very important and my recordings only been working when they want and I pay for up to ten cameras could some one help me please my number is 215666**** I tryed to call but got no answer then disconnected thank you

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User's recommendation: Get back up sd cards if possible

Anonymous
map-marker San Francisco, California

The issue is not solved yet. No one reached me to guide me.

I couldnt able to connect Tapo smart bulb to my Wi-Fi and couldnt able to set up. Can you please help me with the set up?

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kieron P Grn

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Verified Reviewer
| map-marker Brisbane, Queensland

Warranty no support

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Tapo - Warranty no support
Tapo - Warranty no support - Image 2

Light bulbs playing up no customer satisfaction keeps turning on in middle of night and blinking when turned on no support from Telstra who I bought of and no support from Tapo who make products all they say is sorry we cant help me cheers to Telstra and Tapo who sell or make product

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User's recommendation: Don’t buy products

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