Tapo
Tapo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tapo has a 2.5 star rating from 32 reviews, with 38% likely to recommend; sentiment is mostly dissatisfied and 59% of ratings are unfavorable.
Key Takeaways for Future Customers
- Read Tapo reviews for frequent setup and connectivity problems before purchase.
- Expect limited order support and potential delays cancelling orders placed on the Tapo store.
- Consider warranty and refund policies due to recurring requests for refunds and replacements.
Negative Feedback / Risk Areas
- Many Tapo customer complaints cite poor customer service with dropped calls and long waits.
- Billing and subscription issues include lost recordings and trouble accessing paid plans.
- Hardware and firmware problems: cameras failing to record, pair, or maintain Wi‑Fi connections.
- Order support and cancellation often reported as impossible or slow.
Positive Feedback
Some users praise low price, good camera image quality, and attractive, easy‑to‑install lights; a few agents resolved issues effectively.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tapo has a 2.5 star rating from 32 reviews, with 38% likely to recommend; sentiment is mostly dissatisfied and 59% of ratings are unfavorable.
Key Takeaways for Future Customers
- Read Tapo reviews for frequent setup and connectivity problems before purchase.
- Expect limited order support and potential delays cancelling orders placed on the Tapo store.
- Consider warranty and refund policies due to recurring requests for refunds and replacements.
Negative Feedback / Risk Areas
- Many Tapo customer complaints cite poor customer service with dropped calls and long waits.
- Billing and subscription issues include lost recordings and trouble accessing paid plans.
- Hardware and firmware problems: cameras failing to record, pair, or maintain Wi‑Fi connections.
- Order support and cancellation often reported as impossible or slow.
Positive Feedback
Some users praise low price, good camera image quality, and attractive, easy‑to‑install lights; a few agents resolved issues effectively.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Castle Rock, Colorado
Can't find doorbell wi-fi broadcast
I have been cut off twice. Once while speaking with a tech and once while on hold. Automated systems can't address my problem.
Preferred solution: Tech support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tustin, California
Re: order support in non-existant
- - Ordered late at night; realized mistake and contacted via email and chat.
- - Reply at 4 p.m. said the order couldn't be cancelled and shipped.
They dont have an order support number. Been emailing until last event where their return was sent to the wrong address.
Seems to be goong someplace else now. The hassles of cancelling and / or return refund is just too much.
Ordered via their Tapo store site late at night. Realized I ordered the incorrect item, contacted them in the early morning via email (as they don't do phone order support) and via chat (only technical support, but they stated they'll transfer the info over to their order support).
Only received a reply back in the late evening (around 4 p.m.) stating the order couldn't be cancelled and at the same time sent an email stating it was shipped.
Terrible order support. This experience feels like a foreshadowing of what technical support may be...
- Cancellation impossible after ordering
- States they charge restocking fee
- States buyer will have to ship back
Preferred solution: Full refund
User's recommendation: buy from a company that has better, solid, reliable support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langley, British Columbia
Resolved: I'd rate it a ZERO if it was available
Sent camera back as it was not RTSP/ONVIF capable. Keep trying.
I'd rate it a ZERO if it was available. Messages opened (?) with no response.
Between Camera providers and NAS suppliers, it is impossible to get good information!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langley, British Columbia
Resolved: Not enough web/mail support.
Information received indicated that battery/solar powered cameras are not capable of ONVIF. Not Applicable.
Message sent and still waiting for a response. It's Christmas, so I guess a little patience is warranted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeview, Ohio
Unfamiliar charge on my bank account
- - She explained why and gave an easy solution.
- - She was easy to understand, nice, patient, and handled it.
- - I stayed calm; they did a very good job.
She gave me an explanation why and an easy way to get it solved. She was easy to understand; she was nice, patient, and she handled it very well. I'm calm and figured I'd be upset at the whole situation, but it didn't go that way, so they did a very good job.
Preferred solution: Well it was an early charge for a subscription and I haven't decided whether I'm going to get the subscription or not so I wanted to clarify that
User's recommendation: So far dealing with TP-Link Ive not had too many issues at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCamera stopped working
Answer the phone and give help. The camera just stopped working.
I paid for one year to record. It stopped working and I can't get it to reconnect.
- Cheap
- Stopped working in three months
Preferred solution: camera to work
User's recommendation: probably not buy.
Louisville, Kentucky
They hung up on me.
- - Customer had a simple Tapo camera question but support kept hanging up.
- - They had to call back multiple times and finally spoke with someone.
I called with a simple question about my Tapo camera, and they kept hanging up. I had to call back; like, this is going to be my third time, fourth time, I'm not sure. So aggravated with it, but I got to talk to them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Porto, Porto
Typical Chinese company - take your money and run...
- - Support is unhelpful and slow.
- - False detections led to lower sensitivity and only person detection, and promises were not kept after two years.
1. Contacted customer services almost 3 years ago and requested support for poor detection.
Sent round the houses on numerous wild goose chases. NO IMPROVEMENT.2. Suggested a widget for turing ON/OFF all camera sirens upon leaving or returning home. Was told it was a good diea and that they would look into implementing it in a future update - that was 3 years ago and despite TWO more requests for this feature NOTHING has been implemented and now they won't even reply.3.
I gave up trying to contact them via their support route as it has morphed into a veritabnle "hoops of fire" and the last time I tried they didn't even reply.4. Finally resorted to this site.
My experience has been reporting endless false detections on their security cameras to the point where most of my cameras are now set on minimum sensitivity and only "person detection" is switched on.
And they make promises they clearly have zero intention of ever keeping - I made a suggestion for a software feature and was told it was a great idea and that they would look into it with a view to implementing it on a later update - that was two years ago and instead of implementing my suggestion they have actually made the situation my suggestion could potentially resolve EVEN WORSE! The only reason I am still using Tapo cameras is the fact that you don't have to pay to view any recordings more than two hours old, unlike with the far superior Google cameras which whilst they perform far better they delete everything they've recorded in a really short time frame unless you pay for access to premium rate storage - the Google cameras rarely create false alerts but they're silly expensive and absolutely require the premium payments!
Preferred solution: I want them to improve their detection software AND implement a widget to enable/disable ALL camera sirens in one button press when leaving home or returning.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTapo camera
I'm disabled, and if I don't surf the web, how am I supposed to understand? Have a person that works with disabled people call me.
- How to work
Preferred solution: Get the alarm working right
Sacramento, California
Can i connect two slo panels to my camera
My camera is not working when I connect to the WiFi and it does not work , I reset and nothing , I call and nothing.
User's recommendation: Do not purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey have not contacted me to take care of the issue one camera in the two pack did not work
One of the two cameras did not work. They said they would contact me to get me another one, and no one has contacted me.
Preferred solution: A working camera to replace the one that does not work cameras
User's recommendation: If you don’t get two working cameras send both back and get your money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
One camera out if 2 does not work they said they would contact me to get me another they have not as of yet
Denver, Colorado
FedEx had text me that it was going to be here by Monday I have not received my cameras that were on Black Friday sale three for buy two get one free so three of them all together they have not been h
- - I have not received the product.
- - I was told delivery would take 3-7 days and would arrive Monday, but it's Tuesday.
Have not received my product. I was texted by FedEx or UPS, and they said it would be here Monday.
It is now Tuesday, and I have not received any of my product.
It did tell me three to seven days, but FedEx told me it would be here Monday. Still have not received it.
Fort Lauderdale, Florida
My cameras
- - Camera not capturing activity despite good Internet.
- - I pay the monthly bill and have no problem.
- - I want the cameras to reliably capture activity.
My camera is not capturing activity and its not my Internet. My Internet works very well. And that I have to pay a bill every month which I have no problem with doing, but I want my cameras to capture activity, capture activity, capture activity, capture activity, capture activity and its not.
User's recommendation: Camera is not capturing activity
Wimauma, Florida
Issue with rebooting your csmera
Nobody answered the phone. So no help at all. You made me enter too much information to justify my call, but then you did not bother to answer my call
User's recommendation: Don’t Bother
Sullivan, Missouri
Sitting up door cam
i can't not set up my new door ball cam your product needs esyer access and set up for all door ball camera s to work
User's recommendation: non
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