Drue Kly
map-marker Albuquerque, New Mexico

Site crashed

The site is crashing and I cant place an order. I also was wondering if the sneakers are wide or medium and if they run true to size or order up a shoe size
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Colleen K Swm

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Verified Reviewer
| map-marker Freehold Township, New Jersey

Trying to exchange for new after return made vouchers don’t work and customer service live person non existence even though they say they are available

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Unable to use return voucher to return. Trying for days to speak with a live person as vouchers worth cash worth the multiple returns for size and comfort were received. Customer service people not computers are on existence even when you call during hours. I want the merchandise I paid for to fit and be wearable and useful. This is reasonable notion. Send me the cash for the vouchers and points and I will go elsewhere. I would rather what I want from Taos but I will take my money and move on
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User's recommendation: Be cautious

Colleen K Swm

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Verified Reviewer
| map-marker Freehold Township, New Jersey

Returned items gives vouchers for 90.00 per shoes returned plus points equaling 50 dollars. Tried to reorder but the numbers on vouchers don’t work. I want shoes that fit to replace returns

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Unable to use return voucher to return. Trying for days to speak with a live person as messages don't work voucher numbers dont work on reorders. Your customer service should be open according to message given I WANT SHOes THAT FIT TO REPLACE MY returned ITEMs I received the vouchers plus the 50 points at least. I need to speak with a human being who can help rectify or after I get this resolved ii have to call until I die then have a relative take over I want my shoes that fit. I will never buy anything from you again if this is what rectifying a return is like. Nonsense. Give me my shoes
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User's recommendation: Do buy anything. I bought many but returns are impossible

Chaska P

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Verified Reviewer

I am rating customer service, not Taos footwear.

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I have contacted Taos footwear customer service by e-mail and by phone, leaving a message each time. No one has ever returned my call. A company is only as good as its service to customers. I have lost faith.
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Preferred solution: An answer to my question about metatarsal pads

Sharon K Uzd

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Verified Reviewer

Question about sizes

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Not sure if what size to get. Question about shipping.. needed sneakers asap. Ellie was super helpful!! Thank you!
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