Taos Footwear

I should never and will never buy shoes online from a place that has a terrible return policy. If they believe in the quality, how come you cannot return?

We should all expect more, especially since these shoes are so expensive.

I had to waste my time explaining that the shoe straps did not stay up on my heel, and they would not even let me return for a more expensive model shoe. Save your money or find a store where you can try on before you buy.

They say free returns but charge you a "free returns & package protection fee". Too bad they just can't be honest and say there is a fee for returns.

Tis deception speaks to their customer service view. I WILL NEVER RECOMMEND THEM.

For 2 days I have been trying to get info on how to return 156****.

Chat, phone . No response.

Spoke to a rep, said she would send email, but didnt.

Frustrated. Chat ended ..is anyone there?

I was having difficulty finding your instructions for returning an item. But i did find it then on your website.

So that's all good. The shoes are not the color I had anticipated and are also a size too small. So I will be returning them. Per the instructions I found, it would seem I should not return them in the original box...???

Is that correct??? Regards, Rhoda

I own 4 different sneakers and I love them. My blue slip ons are coming apart in the toe section inside of the sneaker.

I paid a lot for these and I'm disappointed this has happened. What can you do to help me with this?

I've had them for a while, but I only wear them inside and not everyday. Please advise.

Nobody has helped me with my request looking for a friend for a high school reunion his name is Mike Walker out of Santa Barbara. He works for your company.

Hes on LinkedIn, but I cannot log into LinkedIn. I was hoping that somebody in human resources will see my text and get back to me with a phone number. he lives in Santa Barbara. Hes 57 years old.

His name is Michael Walker. He works for your company out of Santa Barbara, so I will look other resources.

I thought I would try to call his employer to see if I can get a message to him. Thank you.

I received a duplicate shipment under the sane order number. I asked for return labels.

The post office said that both labels were identical. They returned both packages (one label on each box).

I only received credit for one package. I need to receive credit for the other package.

They sent me the wrong shoes. WRONG in every way possible.

Wrong style, wrong color, and wrong size. Used a robot to "fix my 'happy' return". Won't refund me my money or ship correct shoes until I return other ones. But I don't have time.

Finally make it to a UPS store and the return code they sent me is for the shoes I ordered, not the ones they sent, so I can't return! Meanwhile you can't reach a person. They will have you leave a message due to "high call volume" (yeah, everybody hates them so no wonder).

Don't order for them. Keep on going.

Unable to use return voucher to return. Trying for days to speak with a live person as messages don't work voucher numbers dont work on reorders.

Your customer service should be open according to message given I WANT SHOes THAT FIT TO REPLACE MY returned ITEMs I received the vouchers plus the 50 points at least. I need to speak with a human being who can help rectify or after I get this resolved ii have to call until I die then have a relative take over I want my shoes that fit. I will never buy anything from you again if this is what rectifying a return is like.

Nonsense. Give me my shoes

Unable to use return voucher to return. Trying for days to speak with a live person as vouchers worth cash worth the multiple returns for size and comfort were received.

Customer service people not computers are on existence even when you call during hours. I want the merchandise I paid for to fit and be wearable and useful. This is reasonable notion.

Send me the cash for the vouchers and points and I will go elsewhere. I would rather what I want from Taos but I will take my money and move on

The site is crashing and I cant place an order. I also was wondering if the sneakers are wide or medium and if they run true to size or order up a shoe size

I have contacted Taos footwear customer service by e-mail and by phone, leaving a message each time. No one has ever returned my call.

A company is only as good as its service to customers. I have lost faith.

Not sure if what size to get.

Question about shipping.. needed sneakers asap.

Ellie was super helpful!! Thank you!