by CaringGalapagosPenguin114 #15491482.0
I have had money withdrawn from my account each month for the unlimited package I have all my bank statements and today I go to tan and they say that my service it terminated. I need this fixed like ASAP!!!
Tan Pro - Store wasn't open
by PissedConsumer1494582 #1494582
Sunday right after the time change I went to Tan Pro in Marion Ohio to tan. The store was supposed to be open at 10 am by the sign on the front door.
I waited till 12 pm (noon) and no one ever showed up to open the store. I watched 17 people check door to see it locked,got upset,and left
Zoom Tan - A Hot Mess
by BasicLemming457 #15472272.3
I recently purchased a monthly spray tan package. However I was not aware, and it was never mentioned beforehand, that this location literally has one functional spray booth.
I overheard an employee tell another complaining customer that they had been that way for over a month. Today is my fourth visit to the salon and again I am told that there are multiple people waiting ahead of me. So needless to say, I will be canceling my membership and investing in some good self tanner. :)
Zoom Tan - Worst company to deal with
by AlarmedFoxTerrier #14806591.0
They had an add on my local radio station for unlimited spray and UV for $19.99 a month.. when I brought it to a workers attention she had no clue!
I told her if I hear it again I will record it... well I did! Brought it right back there so she could hear it and she called a manager.. she told her to have me call customer service!
They kept telling me I don’t have an answer for you and someone will call you! Needless to say no one will call me back and they will not honor the price..
so because of this they will be loosing me as a customer and I will be sure none of my friends go there! Horrible customer service!!!!
by RambunctiousOyster #15257401.9
I purchased the Platinum package in September... giving me supposed access to all beds including spray tan. After I paid, the girl in Boiling Springs never could remember my name, even though I went three times a week for four months. I was told I couldn't spray tan. TH...
Palm Beach Tan - Rude employees, beds not cleaned
Palm Beach Tan
by AstonishingChipmunk410 #14681772.3
After many years of membership. The new management or nee franchise owners have hired some very ride kids that don't understand that their paychecks come from customers. At any rate we have cancelled our long term membership at quail corners shopping center in Charlotte NC.
Zoom Tan - Bait and Switch
by JollyLion149 #15037111.0
Purchased a package of spray tans last year and only used one. Went in a to get one in February and was told I was past the one year time limit. After muktiple attempts to get them re-enstated, they refused You'd think they'd want to keep, not lose customers. Filed a complaint and they actually paid an attorney to deny it again. Said I'd have to buy another package to get the ones I lost back. That would be fine if they didn't make me go through all I did and had told me I only had a year to use them. They said they told me, they didn't. Really bad customer service. Don't waste your time or $$$!
by AllRedPanda300 #13454921.3
NOTHING. I called three times to speak to management, who has taken an extended weekend off and has not called me back. Was not given regional management's number. I don't want an apology, I want a refund and my membership cancelled because this cost me far more and I am...