Lisa O Vlh

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Verified Reviewer
| map-marker Deer Park, New York

Customer service and change of Tanger rewards

There wasnt any notice that the point system was changing. There never was a time frame on submitting receipts and now you kinky have 30 days. I do t like that there isnt a customer service department anymore. They were always very helpful.
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Preferred solution: Answers

Jonathan C Lum

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Can't get in contact with ANYONE!!

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Tanger Outlet - Can't get in contact with ANYONE!!
I paid to join Tanger club gold, spent over $600 in the same day, after I uploaded my receipts my whole account disappeared and I haven't been able to log back in. Everything is gone! And now I can't get in contact with anyone from customer service to resolve this issue
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Loss:
$675
Cons:
  • Horrible customer service

Preferred solution: My account to be fixed. So that I can find it again, I tried to re-sign up but it now is just showing as a basic account now, and not the gold account I paid $20 to join.

Anonymous
map-marker Cambridge, Ontario

Lost and found

Thank you so much for considering my application. Fortunately, I have to say that I have found my EarPod. Which I have lost in the bathroom. Thanks to Tanger outlet team. Regards Ayushi Mistry
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Elishia Jbr

New app is horrible! Can’t access…

Cant access the new TangerOutlets app even while connected to their wi-fi and shopping at the TangerOutlets! No physical customer service available to assist customers! Digital customer service is less than helpful!
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Pros:
  • Great shopping
Cons:
  • New app and digital customer service

Preferred solution: Human customer service!

Nathalie M Pji

Questio

Hello, i came this morning for Cocomelon after i called to check if the event has not been cancelled due the weather. The security guy said it wasnt cancelled and when i came there was nothing i called back many times, but it was hung up on me. I tried to call customer service no body answera. I live 40 min away from the outlets, why i didnt get any updates or there wad nobody available to help? Thanks
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Deidre Fre
map-marker Houston, Texas

Refused service for not speaking Spanish

Was trying to place an order at Crepes and Waffles and the ladies behind the counter couldnt understand and wouldnt complete our order because we didnt speak nor understand Spanish. And also couldnt provide receipt
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User's recommendation: Need to speak fluent English

Kenneth m Duh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STOP SENDING ME EMAILS

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This company is going to face legal problems if i get any more email's. Plus i will begin to personally harrass all employees as they are harrassing me. Try me ***
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Pros:
  • Dnt know any
Cons:
  • Horrible customer service

Preferred solution: Off all email lists

User's recommendation: Dont ever let them have your email they refuse to stop sending me emails

Anonymous
map-marker Ann Arbor, Michigan

Awesome employees

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I just thought I would mention how wonderful the two employees I dealt with at Tanger Outlet in Howell MI are. They names are Melanie and Ashlee. I am not the only one who noticed as a few people who walked out the door told them they were super nice and helpful and seemed super grateful for their help. They really pay attention to the details of what someone is looking for. I was amazed at how knowledgeable they both are. I just happen to mention I had a suitcase that was being thrown out because two wheels were not working correctly. If they had not told me to check the number inside the suitcase and let them know what it was I it would have been in the garbage last night. They check and saw it was under warranty. Lo and behold, it still had about 1 1/2 years left. To a senior citizen this is a blessing! I did end up buying a backpack and a 20" suitcase and I am so excited. This is the first vacation I am going on since 1997 and I am going to disney with my daughter and grandson who is 18 mo. This will be my last trip due to health problems, but the backpack and suitcase will surly be used by my grandson later in life and I feel like I am leaving him something to remember me by because of the quality of Samsonite. Please let Melanie and Ashlee know how grateful I am for the large amount of time they spent with me helping me to make the right decision. They are honest and sweet and you could not ask for better people. I wish all the stores I shop at were as friendly, happy,knowledgeable and caring as these two. They truly deserve recognition. Thank you so much! barbara gronas
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Anonymous
map-marker North Charleston, South Carolina

Tanger Outlets Food Court Review from North Charleston, South Carolina

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As I was checking out I was standing in line. Two young ladies in front of me were being checked out, I stepped out of line to look at a selfie stick that I was going to purchase. Once it was my turn the rude cashier begins to argue with me that I cut the line. I was explaining to her that she was incorrect, I was standing in line instead of holding up the line I stepped out to pick out a selfie stick while she was cashing out the customers in front of me. She then cuts me off and say "FINE, whatever you cut - its fine." While checking me out she rolls her eyes, tosses my change at me, and had to reach over for my own bag. When is it ever okay to argue with a customer? Because of this rude customer service I will never shop at this establishment again!!! I didn't get the cashiers name but her Id number is 280726 and the store number is 00470. If you dislike your job this much maybe you should find a new one.
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Reason of review:
Poor customer service
Anonymous
map-marker Livingston, New Jersey

Tanger Outlet - Overcharge Review

I went to the Tanger Outlet in Burlington, NC on 8/2/14. I ordered a #5 which was $5.97. I upgraded to a drink that was .60 more. The girl charged me $8.78 as a total. The last time I counted that should have been no where near that much. I questioned the girl and she insisted it was correct without even looking. Another gentleman got the same thing and he questioned it also as he was overcharged. This is unacceptable and if people are putting money in their pockets that is so wrong. I feel this needs to be looked into ASAP and people should be compensated for this Robbery as that is how I see it because at the end of the day if you count it up from 100 customers, someone got a pretty healthy TIP!!
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