Shipping

My lens is under warranty and isn't even a year old and it not focusing all the time. I called to get a RMA and shipping label to ship it back and they said I have to pay to send it back. Why should I have to pay to send it back when its their product that is defective. Most company will pay to ship the product back. this is really poor poor customer service. I will never buy lenses from them again. It would seem that it would worth there while to provide such a small service to there customers.
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ID
#597546 Review #597546 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Cons
  • Warranty work is not free shipping
Reason of review
Warranty issue
Loss
$25
Preferred solution
provide free shipping both ways for warranty work
New Reviewer

Tamron DEFECT

I purchased a Tamron lens two years ago paid well over $600.00 The zoom lens adjuster jammed so I returned it to Dodds Cleveland I have to pay for shipping to Tamron even though it was under warranty after some wait I the lens was returned to me, I don't use it a lot and guess what almost the same time this year I am going on vacation and the lens is doing the same thing, Broke again …..So back to Dodds and $21.30 for shipping again…. This is getting old fast I think Tamron should replace this bad bad lens. Tamron AF28-300mm F/3.5-6.3 XRDI LD ASPHERICAL (IF) MACRO LENS
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ID
#199399 Review #199399 is a subjective opinion of poster.
Location
Rochester, New York

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