Shipping

My lens is under warranty and isn't even a year old and it not focusing all the time. I called to get a RMA and shipping label to ship it back and they said I have to pay to send it back. Why should I have to pay to send it back when its their product that is defective. Most company will pay to ship the product back. this is really poor poor customer service. I will never buy lenses from them again. It would seem that it would worth there while to provide such a small service to there customers.
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ID
#597546 Review #597546 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Cons
  • Warranty work is not free shipping
Reason of review
Warranty issue
Loss
$25
Preferred solution
provide free shipping both ways for warranty work
New Reviewer

Tamron DEFECT

I purchased a Tamron lens two years ago paid well over $600.00 The zoom lens adjuster jammed so I returned it to Dodds Cleveland I have to pay for shipping to Tamron even though it was under warranty after some wait I the lens was returned to me, I don't use it a lot and guess what almost the same time this year I am going on vacation and the lens is doing the same thing, Broke again …..So back to Dodds and $21.30 for shipping again…. This is getting old fast I think Tamron should replace this bad bad lens. Tamron AF28-300mm F/3.5-6.3 XRDI LD ASPHERICAL (IF) MACRO LENS
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ID
#199399 Review #199399 is a subjective opinion of poster.
Location
Rochester, New York

About

Tamron Pros and Cons

Cons: Warranty work is not free shipping

Summary

Tamron is a producer of optical equipment. The company makes its production unique with the help of a cutting edge technology. It produces photo lenses and CCTV&IP lenses. Zoom Lenses Di II All-in-One, Zoom Lens Di II Macro Lens, Vari-Focal Lenses (Day & Night), Mega-Pixel Vari-Focal Lenses (Normal) are the visit cards of Tamron in the world of special optics. The company is very socially responsible; it cares about the society and customers by taking part in different CSR activities, for example aimed at the environmental protection ones, and making reports about this. This Japanese company also executes repair and warranty service for its goods. Nowadays it has lots of international distributors in different countries like Germany, France, Spain, England and many others.

Tamron reviews and complaints

Tamron is ranked 8 out of 298 in Photography category

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