Waseem Net
map-marker Church Stretton, Shropshire

Land line not working

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Ridiculous screening process just to report a landline failure

It took ages and three people to finally speak to someone who solved our problem

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User's recommendation: Be very firm with the people

Resolved
Chrys H Iua

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Verified Reviewer
| map-marker Liverpool, Liverpool

Resolved: Haven't encountered some of these things. On the whole TalkTalktv is OK

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Updated by user Nov 30, 2023

Company fixed the issue and I have been provided with apology. The box is to be returned and the contract adjusted to exclude that part of the monthly payment. I could not exchange it for the box we had before.

Original review Nov 23, 2023

A recent problem, I was contacted but not entirely happy as could not change box. Will have to return it and have cost taken off contract or keep it.

Would have liked a different box, but I was overall happy with the way they dealt with it.

It was hard to find a way to contact them at first.The box itself is awful, only records one channel at a time and NOT when another programme is being watched. Anything that is being played back or has been time shifted, jumps missing chunks out of the programme.

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User's recommendation: Be careful of the box!

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