Talkspace
Talkspace Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Talkspace has a 1.3 star rating from 2 reviews and overall sentiment is negative; recent recommendations include trying a different app or checking insurance and some advise to stay away from Talkspace.
Key Takeaways for Future Customers
- Read Talkspace reviews and verify insurance coverage before enrolling.
- Expect high price levels reported by customers and monitor charges on membership or subscription carefully.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unauthorized charges, and refund or superbill delays.
- Poor customer service responsiveness and issues with insurance plans acceptance.
Positive Feedback
Reviewers appreciate the diversity of products or services, website, and some long-term therapist relationships.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Talkspace has a 1.3 star rating from 2 reviews and overall sentiment is negative; recent recommendations include trying a different app or checking insurance and some advise to stay away from Talkspace.
Key Takeaways for Future Customers
- Read Talkspace reviews and verify insurance coverage before enrolling.
- Expect high price levels reported by customers and monitor charges on membership or subscription carefully.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unauthorized charges, and refund or superbill delays.
- Poor customer service responsiveness and issues with insurance plans acceptance.
Positive Feedback
Reviewers appreciate the diversity of products or services, website, and some long-term therapist relationships.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tired of customer service and the app
- - Card removed but charged over $1,000.
- - Insurance info wasn't communicated; charges continued.
- - Invoices arrived a year late; superbill took over a month.
I removed my card from the app because I specifically didnt want it to charge am outstanding balance. Guess what, it still charged my card over $1000!
The outstanding balance is because they claim to accept insurance, but then fail to notify you when insurance stops covering. Unless youre directly checking your insurance claims every time, you dont know that there are charges as Talkspace just keeps submitting bills. I never received an invoice until a YEAR later for over 1k! Then, when I tried to get a super-bill for my insurer, it took customer service over a MONTH to respond and I still didnt get the adequate superbill.
I have had to go back and forth with not only my insurance and talkspace, that I finally gave up on trying to get the correct information from them. I have loved my therapist for years now, but it is not worth the aggravation of dealing with the terrible customer service.
- Customer service
Preferred solution: Full refund
User's recommendation: Try a different app or check with your insurance company abut coverage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent Charges
Talkspace charged for service(s) that were not authorized and not received. Please be aware that they will charge you for merely reviewing information on there app/site.
- Unauthorized charges and price
Preferred solution: Full refund
User's recommendation: Stay away from Talkspace
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“Got transferred to another contact, was told to wait, call disconnected after several calls, same thing....“
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