HParis C

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Tired of customer service and the app

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Talkspace - Tired of customer service and the app

I removed my card from the app because I specifically didnt want it to charge am outstanding balance. Guess what, it still charged my card over $1000!

The outstanding balance is because they claim to accept insurance, but then fail to notify you when insurance stops covering. Unless youre directly checking your insurance claims every time, you dont know that there are charges as Talkspace just keeps submitting bills. I never received an invoice until a YEAR later for over 1k! Then, when I tried to get a super-bill for my insurer, it took customer service over a MONTH to respond and I still didnt get the adequate superbill.

I have had to go back and forth with not only my insurance and talkspace, that I finally gave up on trying to get the correct information from them. I have loved my therapist for years now, but it is not worth the aggravation of dealing with the terrible customer service.

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Loss:
$1194
Pros:
  • If you get a good therapist
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Try a different app or check with your insurance company abut coverage

Pamela S Wpj

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Verified Reviewer

Fraudulent Charges

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Talkspace charged for service(s) that were not authorized and not received. Please be aware that they will charge you for merely reviewing information on there app/site.

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Loss:
$299
Cons:
  • Unauthorized charges and price

Preferred solution: Full refund

User's recommendation: Stay away from Talkspace

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

Who may need the 4th vaccine? Is monkeypox dangerous? Prof. Karen Jubanyik comments on the mask-optional policy, COVID booster shot, and the monkeypox.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

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