Doug M Biv

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3 out of 6 way late so had to be canceled

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Original review Aug 08, 2023

I have a wife with critical disability, and I work from home because of said disability. I cannot afford to pay a caregiver to run my errands, so I rely upon delivery services.

This organization has failed me, at least, if not more than half of my orders.

A window of time for delivery as promised, estimated delivery or not, has never even remotely met that time.

I do not mind waiting 15 minutes, 30 minutes, past the outside window of delivery, but not a dispatch unavailable past the point of even delivering on time. Half or more of my orders the delivery person didnt even arrive at the restaurant until it was almost time to be at my house, within minutes, sometimes past the delivery window

I have to feed my wife by certain times so she can take medicine plus being human I occasionally get hungry too and dont feel like waiting an hour and a half for two sandwiches and a drink, maybe a dessert with it, and thats about how much gets ordered.

Ridiculous wait times, dispatch for delivery takes forever, and Ive sent two emails to the COO who sent me an email asking for my input, and Ive called the number quite a few times and spoke with the same two people each time, and each of these contacts I have complained about the service.

Nothing positive has come from it so I am done!

View full review
  • But mainly not delivering meals on time

Preferred solution: missed meals and miss timelines and charging me and making me wait to get my money back for something that was never delivered or needed to be canceled because it wasn’t going to be delivered on time deserves more than apology, and more than a refund!

User's recommendation: Don’t ever order from this organization!

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