Rod B Qnk

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Verified Reviewer
| map-marker Los Angeles, California

Non working

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Original review Jun 01, 2024
Takagi doesn't test their units before sending out to suppliers, apparently. I received one with a burner that didn't work. A replacement was sent very quickly. We were promised the extra cost of swapping out the new unit back to the old, then trading out the burner for the replacement and reinstalling the new unit, would be covered. It was not and contacting Takagi since has been a waste of time, because they don't answer the emails. Whoever owns Takagi isn't worth doing business with.
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Loss:
$130
Pros:
  • Good unit when working
Cons:
  • Whoever owns takagi

Preferred solution: Price reduction

User's recommendation: Don't buy a Takagi. I was sent a unit that the burner didn't work. It was replaced fast. The installer had to take the new unit out and reinstall the original. Then he had to swap burners and swap out the heaters again. Takagi promised to pay for all the extra labor. They didn't and refuse to follow up on other emails sent.

Anonymous
map-marker Chino Hills, California

Heater trips off even after having flushed

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Customer service very helpful. Customer service informed me of how to fix the problem . He also sent me a part i may need.good product support received.
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User's recommendation: Buy Takagi

Anonymous
map-marker Mahwah, New Jersey

Not hot water

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No hot water after installation, other than the long hold time on the phone, it was quickly resolved with help from customer support.
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User's recommendation: I would

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