Pathetic Service. Zomato and FreshMenu. The contact number which I provided for the Order was switched off So I asked the Zomato Customer Support executive to inform the delivery boy to call me on another number. 1. He wasn't able to contact the restaurant owner. 2....
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1.0
#1293691
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I had ordered food in zomato twice,since my first ordered got delayed by hour time and they have cancelled it..again i have reordered by 9pm and its now 11:07,no updates till ye.but they have deducted money twice..customer support is pathetic,they doestnt know anything...
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1.0
I didn't like
  • Customer support
#1252559
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Zomato - Worst Service
Hi I have placed an order on Friday i.e on 04.05.2018, order has been cancelled (product not available) and refund has been processed which will be credited after 5 days, placed another order on 07.05.2018, haven't received order for almost one hour, reached to...
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2.2
I didn't like
  • Poor arrogant customer care
  • Refund policy
  • Threats and offensive emails
#1249676
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I WAS THREATENED AND RUDELY MISTREATED BY THE ARROGANT STAFF OF ZOMATO. I DEMANDED AN APOLOGY AND WROTE SEVERAL EMAILS ASKING THEM TO CLARIFY THEIR THREAT AND TO TELL ME WHY AND HOW DOES A COMPANY BASED ON CUSTOMER CURATED REVIEWS CAN MISBEHAVE WITH A FELLOW REVIEWER....
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1.0
I didn't like
  • Poor arrogant customer care
  • Threats and offensive emails
#1230450
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I had never heard of Zomato. Suddenly, I get an email from them: "We are writing to inform you about a recent security incidence that involves your Zomato account information... Your Name and Email Address was exposed. No other personal details were accessed." So these...
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I didn't like
  • Stole my information claimed i had an account no phone number
#1051670
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Dear All, I am a loyal Zomato customer and I am associated with Zomato since beginning of its venture in India, I am associated with Zomato because of your customer-oriented and customer-friendly services and policies also because of, Alibaba i.e. Mr.Jack Ma all of...
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Anonymous
Ashish

@zomato Get *** Yourself twice before harassing a customer

5.0
Gurugram, Haryana
#997568
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Zomato late delivery, cold food from Burger King on 15-10-2016
I placed an order with Zomato using their smartphone app (order no. 9409647) on 15 October 2016, at 8:47pm. The order (food from Burger King) was scheduled to be delivered at 9.33pm. I paid the bill in advance by debit card. At 9.28pm I get a text message saying the...
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I liked
  • So many options
I didn't like
  • Deliver of cold food
  • Ridiculous customer service
  • Major communication gaps
#937219
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I had ordered a particular thali(by seeing the detailed menu) in Empire hotel through Zomato app however delivery guy left the place by taking the money but when opened the box it was completely a different thali which I din order at all.I had a number which I was...
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1.8
I didn't like
  • Channelisation
#907589
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Hi Zomato Team, I had 200 rupees in my account .I had checked my zomato credits before i was ordering my food. But after sometime my zomato credits left with ZERO rupees. This is my First time i am ordering from zomato and got this experience. Let me know where my...
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1.0
#785375
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