I have never had such negative experience with a gym and their staff in all of my life! The lead trainer (Wes I believe his name was) was extremely rude and deceitful! He actually reprimanded me for encouraging my friend that bought a membership with me so that we...
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1.0
I didn't like
  • Fraudulent charge
  • Unsubstantiated accusations
  • Unfair and deceptive trade practices
#1100152
Reply to reviews
I would have given the gym "zero" stars if that were an option. Management allows members to harass, threaten and denigrate gays. I was called *** slurs by a member repeatedly and management did nothing. Upper management refuses to contact me. Apparently gays are third...
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1.0
I didn't like
  • Discrimination or the lack of professional staff
#1030503
Reply to reviews
There are many companies throughout South Florida that are not as quality as we may have liked them to be. But i personally find Youfit to be a company that offers a lot for the price in which they charge for a membership and training. But as i gradually learned that...
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I liked
  • Equipment
I didn't like
  • Deceptive practice corporate
#802220
Reply to reviews
The location I signed up at closed and now they expect me to drive out of my way to the other location that they provided. The annual fee will not be reimbursed and that was not disclosed at the time I signed up according to management "things get lost in translation"....
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Anonymous
Anonymous

Real shady and poor reputation , abruptly closed down the Lewisville location and brought in some shady terms about providing an alternative location within 10 miles so no ref...

2.3
I didn't like
  • Unfair and deceptive trade practices
#742315
Reply to reviews
Deceptive staff, unethical practices, total amount taken from my accounts over 3 month period, $900.00. Joined for $365.00 which included some training sessions and those sessions were all I wanted. Lost job shortly thereafter, but wasn't able to cancel as I had...
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Anonymous
Anonymous

once again people need to read the contracts or agreements before they sign something and ask questions about how the payments work that's the problem with people they don't r...

Anonymous
Anonymous

Or just take the 3 business days they give you to get a refund and read the contract you signed. It's pretty easy to understand, you don't really need a lawyer present.

I didn't like
  • Fraudulent charge
  • Management
  • Argumentative
#641422
Reply to reviews
Less than a month after I joined, I paid over $500 for YouCoach sessions, since it was so much cheaper than paying for them one by one. Every time I went I got a different coach. The last time I went I was in a walking boot due to a broken bone in my foot and the kid...
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2.7
#540072
Reply to reviews
I started a membership with YouFit and they made it very clear that I had to maintain the membership for a year or I would be charged to cancel it. So I used it for a year and a couple of months before I got into a car accident. Then I was unable to afford the...
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Anonymous
Truthmaven

When you apply for membership, the whole process is very rushed. To say you know what you signed and agreed to further disregards the processes involved when seeking membershi...

Anonymous
Anonymous

same here they think it's ethical and morally of to screw someone over just because they can

#456634
Reply to reviews
With almost a year left in my contract the location I attended closed earlier this year. I contacted Shapes and was told that my contract was sold to "YOUFIT" and I would have to talk to them. I simply cancelled the debit card and continued on with life. Months later...
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Anonymous
Alibaba

I will join you! Same thing happened to me.

Anonymous
Anonymous

National Fitness is who handles Shapes information etc, send them the letter

#445066
Reply to reviews
I do not have a problem with YouFit Gym, but the group that runs the personal training program is a joke! Custom Built Personal Training is a SCAM! When signing up with Custom Built I was placed in a monthly contract of 140.00 monthly and was told that I would have...
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julz2013
julz2013

DITTO except it happened at CHANDLER, AZ YOU FIT! I Lost money due to they overbooked trainers and The trainers scheduled around themselves! Tried to resolve this through Cust...

Anonymous
Youfit Health Clubs

We apologize for any inconvenience you have experienced. Please let us know which Gilbert Youfit location you belong to so we can properly investigate the issue. Your feedback...