I went into Kay's in Braintree, Massachusetts with my husband recently to look for a new bridal set for my anniversary. After identifying the most beautiful bridal set. I walked over to the register, and to my surprise, when the manager, Jennifer pulled up my account...
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3.4
I liked
  • Theresa was very attententive as always
#1087668
Reply to reviews
Back in 2013 Yelp accepted a negative review from a previous customer who was not a previous Yelp member! She became a member for the sole purpose to bash my company and grossly exaggerated most of the review. Later once, I discovered this, I confronted Yelp and they...
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1.0
I didn't like
  • How they manipulate their system to hurt businesses
  • Yelp contradicts themselves
#997170
Reply to reviews
3 months ago I signed up for yelp advertising, on the pretext that my pay per click will be $1.5 a click. I singed the contract, (did not read the fine print - estimated) first month they charged me 3.5 a click. I complained to the rep. then they told me its not...
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1.0
#988800
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I am tired of our clients trying to put nice reviews about us on yelp and yelp taking them down. We have had several in the last month and they will be up for a day or two and then gone. Why? Where? What gives yelp the right to make decision on who can make a...
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1.0
I didn't like
  • Gated community onto itself
  • Service
  • Hides under first amendment
#949473
Reply to reviews
These people are so unprofessional , i think its run from some ones house !!! I did put my phone number for a client in the message and they warned me , well i wrote back and told them they had not in 4 years brought me 1 legit client, well they decided to take my page...
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1.0
I didn't like
  • Unprofessional
  • Service
  • No good
#944741
Reply to reviews
I was excited about a new marketing program and was going to advertise with Yelp and was told the per click fee was about $.94. The accounting department called and said the per click fee is $3 for my industry. I told them my sales rep said it was $.94 -she said she...
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I didn't like
  • Very dishonest staff who are one sided only and not fair
#885921
Reply to reviews
Horrible experience, it's a shame that I paid for a spot on this site 6 months in advance. From hearing a few reviews I thought I'd give them a try, big big mistake. I paid to be a Featured Member, thinking I'll be #1, I was telling people to book me through the...
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Anonymous
Anonymous

I've been with the site for a few years and am listed correctly. I'm also happy with the amount of work I get through them. Sorry to hear about your experience. I think some c...

1.0
I didn't like
  • Customer service
  • Service
  • Getting kicked off for being critical of a paying advertisor
#873001
Reply to reviews
Small Business Owners Be aware of "YELP" Don't sign up in their program. I have two different business cleaners and shipping, and signed for both, in my cleaners business as soon as i signed in yelp, there was lot of traffic in my yelp page, and every view or lead is...
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1.0
I didn't like
  • Damage honest businesses
#866123
Reply to reviews
Yelp refuse to remove the one negative and fake review of my business, despite the fact that it clearly is about a different business in a different location, they lie and pretend they have no control, but the truth is that one of my competitors has payed them to...
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Anonymous
Pam Keeling-Nuttall

I just went through the same exact thing at my private practice Cassius and associates. There were false claims written by a Chris P. Then 8 other clients wrote nice reviews...

1.0
I didn't like
  • Dont care about their customers
  • Have no interest in the truth
  • Damage honest businesses
#863098
Reply to reviews
Between late 2012 & 2014, I purchased about $15,000 of furniture from The Roomstore at their Prescott, AZ location. I am generally pleased with the quality of merchandise & service. However, I just purchased a dining room set from them on 2/11/16 knowing they were in...
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#823253
Reply to reviews