I terminated my membership as a result of two very unpleasant interactions with the manager. When you want a massage or facial you want to relax and not experience this disaster of interacting with low social skills. Very snide and catty remarks were made to me two...
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I liked
  • Therapist was very nice
  • Employees
I didn't like
  • Manager
#1323473
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the last 4 years of dealing with these inconciderate customer service.The office,the drivers,and no customer service is enough to make you to die.Not getting the ammount the doctor ordered,55 minutes on hold.They always short my delivery then won't bring me the...
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2.0
I liked
  • That i could breath when they deliivered
I didn't like
  • Lack of empathy for the customer
#1322462
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I am writing this review to warn about buying from Mattress Firm. They do not stand behind their products or there 120 night love your mattress guarantee. Sure, all the comments on their website are positive as they screen them and will not allow any negative comments....
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Anonymous
Anonymous

Call the customer service line listed on the website and write a letter to the CEO Steve Stagner. You might also contact your local TV investigative reporter. They love report...

1.9
Depew, New York
I liked
  • Delivery was good that is about it
I didn't like
  • Mattress firm will not honor their 120 night sleep guarantee
#1318037
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VM Innovations - Pool mishandling
VM Innovations - Pool mishandling
VM Innovations - Pool mishandling
VM Innovations - Pool mishandling
VM Innovations - Pool mishandling
VM Innovations - Pool mishandling
We ordered a Phoenix 21' x 52" Steel Frame above ground pool on Ebay from VM Innovations on May 7th, 2018. Until this day, we have not received all the products and this will be the 3rd attempt at receiving the correct pool liner. The 2nd one was shipped, received and...
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1.0
I didn't like
  • Not getting the proper products the first time
#1310740
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First, do not lie about the status of a product to be in transit when it has not even left the warehouse. The purchase was in fact scheduled to deliver 3*** days later than stated! A LYING COMPANY Second, have the courtesy to update the status to the customer if it...
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1.0
I didn't like
  • Exceptionally poor service and dishonest
#1305125
I had a vehicle loan though here and they refused to offer any help with differing a payment so I could pay for a repair on the vehicle. I told them to come pick it up then and I'll get a new car from somewhere else. They picked up the car and several weeks later...
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1.3
I didn't like
  • Service
  • Being lied to
#1303935
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They did a software update, I think this is their scam to sell new equipment to customers. Cause that’s when our troubles began, alarms went off all hrs of the day and night , multiple times, Vivint insisted we purchase the new and improved package, we refused. We...
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1.0
I liked
  • I like the equipment when it works
  • Look of the control panel
I didn't like
  • Cancellation policies
  • How to stop service
  • Pressure to renew
#1294723
Reply to reviews
WE HAVE HAD PROBLEMS WITH TWO SYSTEMS WE HAVE IN DIFFERENT STATES. VIVINT HAS HAD TO SEND OUT TECHNICIANS TO OUR HOMES OVER 20 TIMES IN THE LAST 4 MONTHS SINCE WE STARTED, THEY HAVE REPLACED FAULTY EQUIPMENT, REBOOTS DAILY, UPDATE THEIR HORRIBLE SOFTWARE AND STILL OUR...
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1.0
I didn't like
  • Service
  • Cancellation policy and contract length
  • Equipment
#1281596
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I started service in Feb 2015, a 2 year contract. I canceled my home phone in FEb. 2016, not aware that I did not have coverage as they did not have my phone number. They never wrote me but yet continued to charge my credit card for 2 years. I paid Through Feb. 2018....
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1.0
I didn't like
  • Will not allow me to cancel
  • Horrible customer service
#1277040
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SOMETHING gets srewed up with it. It shows up at the hub in the morning, it will get a status update out for delivery and later in the day, it will say its back at Upper Malboro Scheduled for the next deliver day which is usually 2 days later. I am only a few miles...
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1.0
I didn't like
  • Fake attempts to deliver packages
  • Being lied to and deceived about deliveries
#1270368
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