I am in the middle of an experience right now with FDE/Wesley Berry Flowers that EXACTLY mimics the one above. We are currently on day 18 of the situation with no resolution in site. I also received 3+ separate emails stating the Order has been "received" by the...
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Anonymous
Anonymous

Wesley Berry is but one of many sending only call centers. They cannot guarantee anyone their orders will get delivered because most real florists will not accept orders from ...

1.0
I didn't like
  • Worst experience with any company as a customer
  • No apology
  • Thiefs
#893311
Wesley Berry Flowers - Flowers for funeral embarassingly small when I paid for exquisite upgrade
Wesley Berry Flowers - Flowers for funeral embarassingly small when I paid for exquisite upgrade
AVOID MY MISTAKE - READ THIS! I ordered flowers for a funeral. The arrangement was called the "Givens Plant Basket". The basic plant basket was 59.99 and it was a beautiful white basket with at least 3 live plants and 3 ornamental flowering plants. There was a...
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Anonymous
Anonymous

And the real florist received the original cost of $59.99, had to take out their delivery fee from the total and use plants they already had in the store for that price. WB is...

WE HAVE BEEN WAITING OVER 24 HOURS ON A 4 HOUR GUARANTEE DELIVERY! CUSTOMER SERVICE IS THE WORST AND DOES NOT RETURN YOUR CALL, I JUST WANT MY MONEY BACK!! NEVER ORDER FROM THEM, YOU DO NOT GET THE PRODUCT, *** CUSTOMER SERVICE WHOM ONLY WANT TO PLACE AN ORDER!!...
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1.0
I didn't like
  • No email or phone call followup
  • Was not delivered
  • No respect
#789384
I placed an order with this fraudulent company and have never been more sorry in my life. The total price listed was $37 and change. I was asked to confirm the order. After I confirmed the order, a screen came up with additional charges that brought the order to a...
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1.0
I didn't like
  • Poor customer service
  • Order processing
  • Will never use you again
#744147
An order was put in through this Wesley Berry Flowers and they sublet it out to another florist in my area, for half the price. So the florist got $30CAN for a $75USD order. It looked nothing like the photo on Wesley Berry's website, so they had ordered skimpily from...
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2.4
#669052
This company is a scam. Tried to track an order numerous times. All efforts were in vain. Called multiple times with no satisfaction. Finally got name of the florist WB hired. Owner was angry that he was put in position to work with them. Said they undercharge, keep...
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I didn't like
  • Service sucks
#648360
I placed an order this morning and was greeted by an outsources call center. Sydney acted as if she had my best interest and concerns regarding my order. Come to find out that Wesley Berry subcontracted my order and shipped an arrangement that I did NOT agree to. ...
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1.0
I didn't like
  • Customer service
  • Disceptive practices
#621504
I'm on hold for the 3rd time w/their customer svc, since 10am. It is now 11:15am. The first time, after being on hold for about 30 min., I was sent to a voicemail. The second time when the lady found out what I needed she hung up on me. After the third time, I finally...
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Flower Delivery Express - Victim of Bait & Switch
Basically I feel as though I was mislead not only did I get charged a $20 "service fee" and then a $10 "sales charge" but the invoice also said $50 Rebate! And it said that I was saving "$90" with the rebate & $40 off. Well a rebate by definition is "a return of...
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1.0
I didn't like
  • Customer service
  • False advertising
  • Rudeness of operator
#592522
The customer service operator a mistake on a previous order and as a result, they offered me a credit on my next purchase. The flowers I wanted to order this time were on sale but because I had the credit from the previous order, they were going to only give me that. ...
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I didn't like
  • False advertisement
  • Rudeness of operator
  • Customer service
#591430