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DoorDash - At worst a scam, at best incompetent

1.0
Details
I live in Saskatoon SK Canada. There was a coupon sent out to Saskatoon residents saying "Saskatoon restaurants at your door" and offering $10 off the first order. When I went online there is no DoorDash service in Saskatoon. I emailed them and got an auto reply "Thanks for contacting DoorDash. Unfortunately, this case has been closed due to inactivity." They want me to open an online account to contact them but there's no way I'm doing that. I don't know what their deal is but at worst they're a scam, at best they're incompetent.
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Author
Cons
  • Deceit
  • I am unable to contact the company for resolution of my concerns
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
Review #1577643 is a subjective opinion of poster.
0 comments
Last night I ordered JCI. The driver never showed. I chatted with someone on your help page who said they would re-order my meal and also give me a $20 DoorDash credit. That order came but the driver went to the back of my nursing home instead of the front so by the...
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Author
Pros
  • First delivery guy was fast and friendly
  • I dont think the people in philippines dshould be helping
  • Cs rectified my issue quickly and appropriately
Cons
  • Lot
  • Never arrived
  • Waiting on hold for 3 minutes to be told
Tags
  • Web-Site Is Lousy
Review #1576052 is a subjective opinion of poster.
0 comments

DoorDash - Worst ever

Took my money for a place they knew was to far to go to. Ordered the food had it sitting at restaurant for over 2 hours. Kept showing dashers backing out and said it would be another 2 hours. I called they said they had noone available for my area. Then why take my money and use that restaurant
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Author
Pros
  • That they at least offered credit
Cons
  • False advertisement
Review #1567650 is a subjective opinion of poster.
0 comments
1.0
Details
I ordered a ice cream cake to be delivered today, it was to arrive at 400pm. I received a text that my order was canceled right before 400pm. Then I ordered another Ice cream cake, and that was canceled? Every telephone number I called was was not in service, I found...
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Author
Cons
  • Stole my money
  • No usa call center
Reason of review
Problem with delivery
Loss
$120
Tags
  • Web-Site Is Lousy
Review #1539697 is a subjective opinion of poster.
0 comments

DoorDash - Keeps screwing up orders in Jacksonville FL

1.5
Details
3 times we have ordered food from La Napolera and the dashers have screwed up taking our order to some other place and our order gets canceled 30-40 minutes after we ordered or we check on it after some time. Last night, it happened again and we now have to wait (AGAIN) for a credit. We called the restaurant ourselves and went and got the order, which now cost me double out of my account while I wait for the credit. I am soo annoyed with them that I don't want to use them anymore and we have been a good customer with good tips. We don't get a credit for the mistake, just our money back. Maybe Grubhub would be better.
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Author
Pros
  • Having ability to order and get food delivered
Cons
  • Orders not being replaced when they mess up
  • Lack of credit when they screw up
  • No easy way to reach customer support
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution
Tags
Review #1537668 is a subjective opinion of poster.
0 comments

DoorDash - WEB site is terrible No Customer Support

1.0
Details
I TRIED TO LOGIN RECEIVED A MESSAGE THAT MY USERID OR PASSWORD WAS INVALID WHICH IT WASN'T, CLICKED ON FORGOT PASSWORD RECEIVED A E-MAIL TO RESET PASSWORD, HOWEVER COULD NOT LOGIN TO THE SITE IT SAID TO USE!!!!!! NO OTHER WAY TO GET IN TOUCH WITH "CUSTOMER SUPPORT' GUESS THEY DON'T WANT THE BUSINESS.. WOULD NOT RECOMEND THIS SERVICE TO ANYONE...... Angry Angry Angry
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Author
Cons
  • Links not working
Reason of review
Poor customer service
Preferred solution
Have a web-site that works
Tags
  • Web-Site Is Lousy
Review #1508931 is a subjective opinion of poster.