purchased double recliner sofa in August 2015. Bob's is replacing a cushion that is deformed. Great. As for my Bobopedic full size mattress, not so lucky. Also purchased in Aug 2015, middle is sagging down 2 inches in the and the brown trim around the outside is coming off. As ice tea was spilt on the mattress not near the sagging and trim, per Bobs invalidates warranty. WTF, stain has nothing to do with sagging and trim. This so called...
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1.9
I liked
  • Great sales team
  • Sales team only
I didn't like
  • Shady business practice
  • No solution
  • Management
#830564
Ordered a bedroom set for my grandson and it was ***. Light didn't work, back headboard sliding piece broken, drawers under broken, nightstand broken. Took the nightstand back and set up a service call for the bed. Second nightstand came in and broke the next day. Called for a refund and only could get store credit and not a refund. Anything delivered NO refunds. BEWARE they don't care. Now I am stuck with a store credit and HAVE to buy...
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Anonymous

Anonymous I have to say that Bob's came through and I now have a refund. They did the right thing. Thank you

Anonymous

Tari Welll that's unacceptable!!!! B.B. needs to be contacted.. and your credit card company, if you paid that way!!! Not good business policies..

1.0
I didn't like
  • Not being able to get a refund
#685106