0 comments
1.0
Details
Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem. The wait on the telephone waits are ridiculously horrible. This system, the cost, service, horrible customer representatives. This is...
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Author
Pros
  • Cant even remember
Cons
  • Would not send technicians to make repairs
  • False advertising
  • Wrongful promises and commitments
Reason of review
Not as described
Loss
$3600
Preferred solution
cancel policy with no cancellation fee.
Review #1495477 is a subjective opinion of poster.
0 comments
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Author
Location
Provo, Utah
Cons
  • Customer service
  • Dishonesty
  • No integrity
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
Review #1190201 is a subjective opinion of poster.
Resolved Featured
4 comments
1.2
Details
There are two problems. First problem was a safety issue. Vivint solar owns the panels on our house, was not willing to make them safe by installing snow guards (people could have been injured coming up our front stairs from a massive amount of snow falling on them),...
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NextGreyhound606
#1662523

#IHATEVIVINTSECURITYSYSTEMS {{redacted}} Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem....

Author
Location
Ogden, Utah
Pros
  • Some of the people i communicated with
Reason of review
Poor customer service
Loss
$1100
Preferred solution
I want a full refund and for the company to take their solar panels and terminate our contract with them.
Review #1084854 is a subjective opinion of poster.
11 comments
1.0
Details
For two years we have been fighting with Vivent re the solar panels, after two long frustrating years of being overcharged, treated rudely and faulty equipment I have had enough. I told them I want them off my house immediately and will pay the 499 removal fee. I was...
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Anonymous
#1445679

What state are you in? I am in NJ ready to do the same! ATTORNEY READY TO GO WITH CONSUMER FRAUD CHARGES..

Author
Location
Atascadero, California
Reason of review
misrepresentation by employee
Loss
$85000
Preferred solution
Full refund
Review #1063427 is a subjective opinion of poster.
1 comment
1.1
Details
What was promised to be a 2hour install, became more than 4 hours, on a Sat evening. The install guy was here until 1am. It took him a long time to get the doorbell working correctly. Apparently he did some wiring (which he never mentioned to us) that ended up being...
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NextGreyhound606
#1662521

#IHATEVIVINTSECURITYSYSTEMS {{redacted}} Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem....

Author
Cons
  • Misrepresentation
  • Overpriced
  • Omission of facts acceptable
Reason of review
poor service, overcharged, lied
Loss
$400
Preferred solution
Full refund
Review #885834 is a subjective opinion of poster.