I ordered an item online and selected UPS next day air. The driver never knocked on the door, just left a slip to pick-up at the access point. The Access point never got the package that day. I guess he was too busy to leave the package at the office complex. Day...
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1.3
I didn't like
  • Unable to request refund
  • Unable to speak to a supervisor
  • Left on hold over 30 minutes
#1080928
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I wanted to ship a keyboard through UPS, so bought a packaging box from UPS store, packed it in bubble wrap and packed it securely for delivery to my grand daughter. They charged me for special handling(put "Fragile" sticker on it) because of the size and its contents;...
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1.0
Product
#1000570
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Ups bs about making up addresses

Same thing happened to me but i had to call Adidas and ask for the order and they told me it was returned back to us, UPS noted as a wrong address so they advice me to call UPS, and i did. When I called Ups they asked me for my address and I knew if i gave them my address they will tell me "oh we have different address on file" and will make up and street number or APT. number. So i gave them wrong address and they confirm that the address is wrong, then they told me my correct address and I told them that i lied about my address and that it my correct address. Then the supervisor started making excuses and told me wait i don't have that address on file i have something totally different from the two we said before and i told them stop lying to me and making up the addresses and hung up. They just don't care if they loose your gift very disappointing with UPS. BTW they delivered to me many many packages before and the address was correct hm.
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Tracking Tool
Turnaround Time
Warranty
Website
#734050
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UPS - Horrible service and delivery(there was no delivery)

UPS - Horrible service and delivery(there was no delivery)
UPS - Horrible service and delivery(there was no delivery)
UPS - Horrible service and delivery(there was no delivery)
Never recieved my package. UPS blames it on BabiesRus and that they should be held responsible. I spoke with a supervisor on the phone and he was basically an ***. Telling me that the claim I made on my package all the way back in February (YES! FEBRUARY!) was expired and that he cannot help me. *** man, hope you rot in *** for allowing people to suffer. I still never recieved my package and I am as is having problems financially. All this began with me just innocently shopping Babiesrus online for baby bath for my baby. Everyone working for UPS can shove all those boxes up their ***...EACH AND EVERYONE of you! I have complained for four months and still no effort made to help.
#414605
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