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Jpay - Poor customer service

2.4
Details
I have been trying to get ahold of the financial dept for 3 days now. My Daughters account has been blocked from receiving money. I cannot get ahold of anybody. On hold for 30 minutes with no answer. Constantly called throughout the day.
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Author
Pros
  • That i can contact my family member
Cons
  • Long hold times
Reason of review
Can't contact. Extremely long hold times.
Tags
  • Unresponsive Customer Service
Review #1585836 is a subjective opinion of poster.
0 comments

Planet Fitness - EXTREMELY, HORRIFIC CUSTOMER SERVICE

2.4
Details
I will not bore you with the details. The staff members are beyond terrible. Bad attitudes, phony and they have lost my business. Will not resolve issues, only pretend to solve problems. RUDE! I will be going with their competitor!
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Author
Cons
  • Phony
  • Evil employees
  • Unprofessional employees
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Unresponsive Customer Service
  • El Dorado Ark Location
Review #1575423 is a subjective opinion of poster.
0 comments

Dr Horton - Non responce to multiple issues.

The follow concerns about multiple problems with my home have been reported; however, they have not been addressed: -tar around roof line -incomplete failing ceiling repair -number falling off outside address sign -irrigation not responding to setting
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Author
Pros
  • Design
Cons
  • Unsatisfactory customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unresponsive Customer Service
Review #1565484 is a subjective opinion of poster.
Resolved
0 comments
2.0
Details
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Range hood model #JVW5301SJ1SS I bought the unit which was built with the stillness finished side into the inside of the unite AND the Grid unfinished side comes into outside the unit see photos below! GE with long history unable to inspect their units before goes to...
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Author
Cons
  • I did not like it
  • Poor customer satisfaction
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Tags
Review #1551851 is a subjective opinion of poster.
0 comments

Jpay - Lack of Customers Service, Email Service, and more

1.0
Details
I have sent numerous emails with complaints that after paying for Video Visit that the Video Visit never happened. Issues with the Video Visit on JPay's end. I have yet received any response. I even call the customer service phone number, when I do get to speak to someone, they are rude, not helpful. This company is horrible. I get auto notifications through email that I have mail from a loved one, when I don't. I get the same notification at least twice if not more. However once I log onto JPay there is no mail waiting for me from the loved one. I paid for stamps, again I get a notification that I purchased stamps through email. This notification now comes through weeks after the fact. I feel their system is in need of major overhaul.
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Author
Cons
  • Lack of customer service
  • Not being able to reach customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unresponsive Customer Service
Review #1520089 is a subjective opinion of poster.
0 comments

Jpay - Refund service is very slow

1.0
Details
My brother ordered a media player in Oct 2018 and never received it which was confirmed by his unit manager, and validated by a Fed Ex tracking number that is was returned. Since Jan 2019 I have been trying to get a monetary refund for him with no results. It is now April and he will be released in May of this year. Customer service is slow and unhelpful, I called the prison system and they would not help saying it is between the inmate and Jpay. I feel like I am getting the runaround. There should be a liaison for the inmates to go through to get better results.
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Author
Pros
  • That i can send money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
Tags
Review #1509665 is a subjective opinion of poster.
0 comments
1.0
Details
My item never arrived. I called customer service and was first asked if I had checked my mailbox for it. I wanted to tell him, "No, I checked my oven." I was then told to wait another day even though Fed Ex, USPS, and Pyramid emailed delivery receipts. Then I was told...
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Author
Cons
  • Items missing and customer service non-response
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Unresponsive Customer Service
  • Letdown
Review #1507697 is a subjective opinion of poster.
1 comment
After making parole in Virginia DOC, Jpay claims it will "unlock" the Music tablet it sells to inmates so as to give access to the music as a free person. In 45 days they are suppose to mail the unlocked tablet back to you. They do not. I spent more than a thousand...
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Anonymous
#1644486

Good luck I sent mine in june 2018 and still have not received it back! They have blamed it on a building move. The last time I contacted them in November they told me I’d hav...

Author
Pros
  • Music i purchased from jpay in prison
Cons
  • Jpay stealing my music tablet after i made parole
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Unresponsive Customer Service
Review #1467414 is a subjective opinion of poster.
0 comments

Wolfgang Puck - Trying to call the 800 number for customer service can not get thru rings once the goes to a busy signal what is going on also sent e-mail to wphousewares no answer to my email. c

Have tried to call can not get thru and no answer to my email Please give me a phone number that is working or a email address Or is WP going out of business. I have been trying for about a month. Problem with my pressure oven door again.
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Author
Cons
  • Door comes open by it self
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Unresponsive Customer Service
Review #1454125 is a subjective opinion of poster.
0 comments
1.8
Details
Ordered some ink.. came two weeks later. The ink didn’t work and I called their 1800 number and asked for a refund and they said just give them the tracking number and it will be refunded once received. It was all Email communication after that... I gave them the...
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Author
Pros
  • Price
Cons
  • Difficult to access customer service agents
  • Not getting a full refund for returned defective products
  • Failure to respond to emails
Reason of review
Return, Exchange or Cancellation Policy
Loss
$13
Preferred solution
Full refund
Tags
Review #1452918 is a subjective opinion of poster.