Service was purchased on 10/06/2017 and a phone number was assigned on that date. Noted on 11/03/2017 that the number was disconnected on 10/18/2017 after the service was purchased for a service timeframe of 30 days. When purchasing a new service plan on 11/03/2017 I...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you have experienced. Let us further check your account so we can provide a concrete resolution for t...

1.0
I didn't like
  • Lack of customer service
  • Product or customer service
#1125706
Reply to reviews
my card go stolen so when my new card came in the mail i thought that it was going to be just like any other card you call and set it up over the phone but when i trying they said you had to do it on line so i when to the library i just got payed for both of my jobs...
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I didn't like
  • Poor customer
#1079815
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Tried to transfer minute that I had purchased over the last ten years (over 5000 min) from my smart phone which is not very smart since I can not get reception where I live- to my mother-in-law flip phone. She had just purchased 150 min on her phone and I was told by...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

1.3
I liked
  • Customer service rep very polite
I didn't like
  • Always had to ask for supervisor
#1063354
Reply to reviews
You need to be extra cautious when dealing with this company especially online. Their website is fast and efficient everywhere except check out. It becomes VERY slow so you think your transaction didn't go through, so you can end up with multiple transactions you cant...
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AlexTrac
AlexTrac

Hi ddalrymple. I’m AlexTrac from TracFone Wireless. To further assist you in resolving your issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live ...

ddalrymple
ddalrymple

I spent a lot of hours last evening filing complaints with the FCC and BBB. Filing the complaints was pretty simple and fast, the time drain came with understanding transac...

1.0
I liked
  • No contract
#1034013
Reply to reviews
They disconnected my service and when I called they told me it was a computer malfunction and I told them ok so just reactivate because it was not my fault and they told me it could not be? They are updating service in my area and the phone would not work because it...
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Anonymous
Anonymous

Is Alex for real? Do any of these ripped-off customers EVER get relief and satisfaction from Tracfone?This is no way to run a company!BUILD THE DANG WALL, MR. TRUMP!

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

1.0
Moncure, North Carolina
I didn't like
  • Being unable to make or receive calls
  • No refunds given their mistakes
#928244
Reply to reviews
Good Afternoon, I have been a rushcard customer for over 3 years now and i will say i have not had that many problems until now. Since the reported problems from 10/12/15, 1. my direct deposit has been late, 2. Money has been taken off my card, 3. I have pending...
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Anonymous
Anonymous Reply

Oh my goodness, so all of this scheming and scamming is true. How awful that individuals have to experience such robbery!!! Just pitiful

Anonymous
Anonymous

I used my rush card to pay my light bill then an hour later my card got charged again for the same amount. I called the light company only to find out that they only received ...

1.0
I liked
  • Getting my money two days early was nice
I didn't like
  • Slow or no direct deposit
  • Withholding money
  • Customer service
#729572
Reply to reviews
Tracfone - Stealing Minutes
I damaged my previous Tracfone and bought a replacement. I called in to have the new phone activated and to have the minutes transferred. After 2.5 hours of my older phone being disabled and the new one not activated, I called back. The woman who "helped" me was a...
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Anonymous
Anonymous

Every year, since, I’ve owned this phone, minutes have disappeared. I complain and they were reinstated. These minutes do not expire and they do carry over. I had accumulate...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

I didn't like
  • Poor customer records
  • Poor records or dishonesty in transferring minutes
#721304
Reply to reviews
I bought 3 new android phones for my children in December 2014. I had not activated any of the phones. An old phone on the "family value plan" was being charged to my credit card though the phone never received any minutes and was no longer being used. I caught the...
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AlexTrac
To refer you in replies

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

3.4
I didn't like
  • Minutes not added still charged
  • Service while trying add minutes
  • Poor customer service
#641777
Reply to reviews
I ordered meds and purchased overnight delivery. Tracked package at 6am this morning and was confirmed for delivery at 10:30am. By 7:30am UPS advised me they had a delayed flight...then proceeded to tell me my package will not be delivered until TOMORROW! Are you...
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Anonymous
Anonymous

I am a wholesaler of Fed-Ex Express services, if I can assist, please let me know at kevinparsons99@yahoo.com. You get the quality of Fed-Ex at 20-30% of street rates.Regards,...

#559145
Reply to reviews
Since I purchased a tracfone for my mom I had trouble with getting the minutes loaded and tripled as promised, had to spend hours on the phone with 'customer service'. My mother spent 30 dollars on a new phone card on Oct 1 st, 2014 however after making less then 10...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Everett, Pennsylvania
#547643
Reply to reviews