Usave Car And Truck Rental - Never return my secvure deposit

Usave Car And Truck Rental - Never return my secvure deposit
Rent 4 times from USave/Miami and always ask for a secure deposit $250 charged inmediately... and always I have to wait around 6 weeks to be returned to my CC, no matter they said in contract will be returned between 7 to 14 days. Now this last time, the fourth, I returned the car Feb15th and at today April 18Th never got the money returned. At this point I called 4 times and per their request fill and ACH form because that will be the only way they will return my $250. Means enforce me to give my regular bank account. Send 4 emails, one everyweek, and always got same automatic answer "we are working on it". Was happy before, because cars have a good price and are clean, no matteralways return money late. But now is not money back.
3.7
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Value for money
I liked
  • Price and desk people
  • Clean vehicle
  • Fair pricing of the rental
I didn't like
  • Secure deposit charged inmediately and never returned
#1517239
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Dear Sir/Madam: U-Save HAS NOT returned our security deposit of $279.50 on 1/15/2019. We have called the Miam Location more than once. My last conversation was with a lady who said he name was Elena or Elaina on 3/13/2019 at 3:37pm PST. She said I would receive a...
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ChildlikeLemming
ChildlikeLemming

I’m waiting on 2 deposits myself. This is crazy,

1.2
I didn't like
  • That i am still waiting on 250 deposit
#1495178
Horrible Service, and the Front Desk Guy super RUDE. This company located at Miami Airport 3975 NW 25th Street Miami, FL 33142 I made my reservation thru Expedia, the price were "low" but when you try to pick up the car, they charge for a lot of things. Like extra...
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1.2
I didn't like
  • Worse service ever
  • Front desk guy super rude
#1456682
They tried to force me to acquire SLI insurance even when it is not mandatory in their own website https://www.usave.com/Policies.aspx?franid=250036 As well as publicly in other places it is clearly non mandatory:...
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1.5
I didn't like
  • Wants to force to acquire insurance when it is not mandatory
#1384039
First of all they have all this hidden charges that could lure you into book with them. When you get to the airport nobody is there to take you to the station because the station is not at the airport. When you get to the station they tell you to buy Sunpass that is...
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1.0
I didn't like
  • Wont return the deposit months later
#1198562
U-Save is a scam! I have intentionally set myself up with the proper credit cards as well as car and liability insurance to specifically avoid the cost of the extra coverages all the car rental companies want to charge us for. U-Save forced me to get the extra SLI...
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Anonymous
pev

It would be illegal to drive a car without the proper car insurance, so the company did it right.

Anonymous
Anonymous

I also have same experience where I was forced to pay for insurance at 15 per day at LAX location! Rediculous. Never had that with any other car rental.Also saw fees for cle...

I rented a VW Jetta for five days from the Westfield, NJ office (now closed), gave them my AMEX card and paid the agreed upon price at the time I picked up the car. When I received my AMEX bill the next month, I was surprised to find that a $53.50 cleaning fee had been...
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2.0
I didn't like
  • Car cleaning fee
#724578