1 comment
2.7
Details
Purchased a Motorola G6 phone and it stopped working in less than a month. Contacted TracFone and was told that a replacement would be issued. I received a refurbished LG phone with only 16GB of memory where as the Motorola G6 had 32GB of memory. This is a scam as I...
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AlexTrac
#1701576

Hi OrdinaryKoala295. I'm Alex from TracFone Wireless. I'm very sorry that you are having issues with our service. We would like to discuss the details of the issue, so that we...

Author
Cons
  • Web is not working correctly
  • Customer service or the handling of warrantied items
  • Customer service
Reason of review
Warranty issue
Loss
$184
Preferred solution
Send me a New Motorola G6 phone as a replacement.
Review #1556551 is a subjective opinion of poster.
3 comments
2.3
Details
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
#1691462

Hi zlloyd. This is AlexTrac from TracFone Wireless. We are sorry to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns...

Author
Pros
  • I used to like the affordability
  • Convenience of buying minutes once a year
Cons
  • Tech support
  • Incompetent customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1526027 is a subjective opinion of poster.
1 comment
1.6
Details
i bought a tracfone last month. anything that could go wrong did. i spoke with 5 managers. 4 out of 5 of them were idiots. they totally didnt know what the *** they were talking about. i used half my minutes talking to tracfone or holding for tracfone. i'm fighting to...
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AlexTrac
#1653815

Hi ThoseSunBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that your are having some problems. Please click on this link http://bit.ly/2q...

Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$55
Preferred solution
Full refund
Tags
Review #1485220 is a subjective opinion of poster.
2 comments
1.0
Details
You need to be extra cautious when dealing with this company especially online. Their website is fast and efficient everywhere except check out. It becomes VERY slow so you think your transaction didn't go through, so you can end up with multiple transactions you cant...
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AlexTrac
#1316592

Hi ddalrymple. I’m AlexTrac from TracFone Wireless. To further assist you in resolving your issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live ...

Author
Location
Medley, Florida
Pros
  • No contract
Reason of review
Poor customer service
Loss
$85
Preferred solution
Dont want one, wont deal with them, will take my loss as lesson learned
Review #1034013 is a subjective opinion of poster.
6 comments
1.0
Details
Pick up my phone to make phone call, see that there is a message notification to call v/m dial *86. Nothing happens, no ringing just the display saying "Dialing" then a beep and "Call Ended". I then call a number I have in my phone and the same non-results: Dialing &...
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Anonymous
#1280808

What is the problem with tracfone, straight talk , simple and total also net10? The problem is they do not know what they are doing, and the do not care to help the customers...

Author
Cons
  • Lack of customer service just very large waste of time
  • No trained qualified person to talk to
  • No resolution to my problem
Reason of review
Poor customer service
Loss
$212
Preferred solution
Full refund
Tags
Review #998187 is a subjective opinion of poster.