i bought a tracfone last month. anything that could go wrong did. i spoke with 5 managers. 4 out of 5 of them were idiots. they totally didnt know what the *** they were talking about. i used half my minutes talking to tracfone or holding for tracfone. i'm fighting to...
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AlexTrac
AlexTrac

Hi ThoseSunBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that your are having some problems. Please click on this link http://bit.ly/2q...

1.6
#1485220
Resolved
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
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jbgo
jbgo

Update!Good news . Tracfone finally made good on all the minutes I was owed. They credited 8400 minutes to my new phone.Fair to say all the time i spent with customer service...

jbgo
jbgo

I got a lot of polite questions and email conversations from the tracfone mail link but at the end of the day no real results or answers. More wasted time.

2.6
I liked
  • Good service for years
  • Price
  • Great value when they deliver as promised
I didn't like
  • Poor quality and difficult customer service
#1075141
I bought a tracfone the one they said would work in my area. It didn't it took 3 hours on the phone to figure that out. They sent another with new card and after another 2 hours on the phone with them that one didn't work either they said they were updating and...
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Anonymous
Anonymous

Why.buy straight talk it is the same company?? You will only have more problems. When customer service is outsourced to foreign countries, instead of Florida. They were sued b...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

TRACFONE = SCAM
TRACFONE = SCAM
DO NOT BUY TRACFONE THEY'RE A SCAM! PLEASE WATCH MY VIDEO AND LOOK AT THE PICTURES ATTACHED TO THIS REVIEW, IT IS ALL EXPLAINED IN THE VIDEO AND THE PICTURES. I BOUGHT THE ZTE Citrine(r) LTETM PHONE ON THEIR SITE, IT IS ADVERTISED AS A 4G PHONE. THE PHONE ITSELF COST...
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1.7
#933254
Resolved
I purchased a SIM card for the BYOP service that Tracfone now offers and after 4 days of speaking with various Tracfone CSRs I was finally informed that I would need to purchase another SIM card which I refused to do. I requested to have my old phone re-activated and...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.8
I liked
  • Cost when i used very few minutes
I didn't like
  • Lack of customer service understanding
  • Not being able to activate a byop
  • Being told i lost my mins
#702583
I purchased a new tracfone on 9-4-2015. I initiated transfer of service and minutes/data/text (all purchased from tracfone separately). Tracfone turned off both phones. I spent 10 hours with their online "live chat" only to be told to call their customer support #. I...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

I liked
  • No contract
I didn't like
  • Untrained call centers
  • Failure of transfer
#699077
I thought I would upgrade to a smartphone. They sent me a broken one and told me they could not port my number back over to my old Tracfone. I went over a week without a cell phone. My replacement cell phone arrived and I called to have them port the old number from...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.2
I liked
  • Lg phone
I didn't like
  • Tracfone company
  • Tracfone employees
#631052
I got a promo code from Tracfone (770-89) offering a total of 950 minutes with purchase of a 450 minute card. Tried to make the purchase online but there was no mention of the bonus on the checkout page so I backed out before authorizing the charge to my credit card. ...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.0
I didn't like
  • Bait and switch
#576841
My tracfone receives my text message limit of 200 a day...ALL SPAM!! I am F+++Ing Pissed! I have tried everything from STOP to calling them F'N As=Holes Quit texting my phone. I have really had enough!! I just want to take this *** phone and toss it under the tire of...
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AlexTrac
AlexTrac

I was about to give up on my phone until I found this email address for TracFone and they actually fixed all my problems. Now, I am glad I decided to give it another try. Send...

Anonymous
Anonymous

Is it Tracfone's fault that you're getting spammed? Are they the ones sending you the spam?

#450804