2 comments
1.4
Details
I've been with thumbtack since they started 5 years ago. I had a dog training business first, then added officiant and photography services. But in the last year they have raised their prices double and triple what they were and i am no longer making the money I used...
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Anonymous
#1297860

Yeah. I signed up a year ago with an Organizing business. Only one customer. A lot of people inquire ( and I pay a small amount for that). Sometimes these customers just neve...

Author
Location
San Francisco, California
Pros
  • How they were amazing to their pros in the beginning
  • How they cared about their pros 5 years ago and valued us
  • Quick way they used to refund credits
Cons
  • Are not taking care of their pros
  • Quoting increase in the last year or so
  • How there is so much scamming on the site
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Full refund
Tags
Review #1013780 is a subjective opinion of poster.
0 comments
1.7
Details
There is no knowing of how much money you will waste on this website. Potential clients seek only the cheapest people they can find and have zero communication as to how you can improve. Two of the clients I thought were real were actually IT guys basically sourcing a...
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Author
Pros
  • Look of the website
Cons
  • Letting non-professionals sign up for leads
  • Not an even playing field for business owner vs client
  • Fraudulent customers and leads
Reason of review
Poor customer service, bad quality, poor design strategy, etc. I wasted my own money and time. At least give me my money back.
Loss
$163
Preferred solution
Full refund
Tags
Review #974690 is a subjective opinion of poster.
1 comment
1.0
Details
I had been a Thumbtack "Pro" user/provider for some time, and after a change to their billing practices, found myself needing to dispute a bill I had received. When I went to their site, I was directed to a web-based portal for inputting details around billing...
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Anonymous
#1258347

not going to post my "regular" email publicly, but I'm an IT consultant and my company specializes in information security. i'd love to speak with you more on this issue and ...

Author
Location
Memphis, Tennessee
Pros
  • Concept of website
Cons
  • Inability to verify job bids are real
  • New updates
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #943777 is a subjective opinion of poster.
0 comments
1.7
Details
I signed up for Thumbtack because they tout themselves as helping entrepreneurs get business. I have been using them for about 18 months and in that time their prices have tripled!!! Less than a year a go I could bid a web design job for around $12.00, and now the same...
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Author
Location
Portland, Oregon
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
Review #940824 is a subjective opinion of poster.
0 comments
2.1
Details
Thumbtack app times out before Contractor can respond. Customers do not even read the response half the time. There is no way to verify if the customer is real or someone from Thumbtack just selling a fictitious name to the Contractor. There is no way to even contact...
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Author
Location
Dallas, Texas
Pros
  • Quantity of leads
  • Lot of leads
Cons
  • Allowing competitors to bash my services
  • Quality and responsiveness of leads without accountability
  • Allowing other contractors to pose as customers
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Review #932131 is a subjective opinion of poster.
2 comments
1.2
Details
Here's what they don't tell you, anywhere. For the first 30 days, they show you a TON of requests. You'll be overwhelmed. You'll feel like you hit the jackpot and that this just might be that thing that helps your small biz out. Sure, there are a bunch of flaky...
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Anonymous
#1289731

I tried to quote a job and this is not the first time. The system would not allow me to access the client when I called to ask for help the apologize and say it's gone. I told...

Author
Cons
  • Bait and switch
  • Customer service
  • Fraud
Reason of review
Not as described/ advertised
Loss
$73
Preferred solution
Full refund
Tags
  • thumbtack reviews
Review #931050 is a subjective opinion of poster.
0 comments
3.0
Details
I've been signed up with thumbtack for about 5 months now.. A number of times I've seen the same jobs come back through. One I just quoted only got two quotes, my quote was reviewed, and then the job was reposeted a few days later. Same description, same name.. At...
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Author
Location
Springfield, Missouri
Cons
  • Not real clients
  • False leads
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • thumbtack reviews
  • Fake Clients
  • Auto-bidding
  • Freelance
Review #863442 is a subjective opinion of poster.
1 comment
1.0
Details
I hired a cleaning lady through Thumbtack last year. She kept pushing me to give her a good review on Thumbtack. I told her I would after she worked for me for awhile. She did a great job cleaning so I gave her a great review on Thumbtack. Unfortunately, I made the...
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Lisa_NC
#1332223

You are absolutely correct!When I was working as a cleaning contractor in another state I found multiple other companies using this site that makeup a job that doesn't exist a...

Author
Location
North Port, Florida
Cons
  • Reviews may be unreliable
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Change in policy to allow a change in reviews
Review #847401 is a subjective opinion of poster.
1 comment
1.8
Details
Thumbtack, while a great idea, has problems that plague both consumer and vendor. The vendor is told that Thumbtack is an "introduction" service. Thumbtack sells the "introduction" to 5 vendors per request. The price of the "introduction to each vendor can be as low...
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Anonymous
#1161504

Totally agree with you on this, and I am a business on Thumbtack. I have requested on several occasions that Thumbtack at least verify a customer's phone number. Anyone can ...

Author
Cons
  • Bad leads and lack of refunds
Reason of review
not delivering as advertised
Preferred solution
Let the company propose a solution
Tags
Review #847193 is a subjective opinion of poster.
0 comments
2.6
Details
Thumbtack is BS. The prices are lower than the other lead services, but the quality of the lead is also lower, much lower. Anyone, at any time with little to no effort at all can submit a request for service quote. So for example, if someone is sitting around and...
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Author
Location
Detroit, Michigan
Pros
  • Affordable leads cost
Cons
  • Greed in hiking prices
  • Too many unqualified leads
  • Lost a lot of money
Reason of review
Bad quality
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
Review #798377 is a subjective opinion of poster.