This is for anyone who is considering Virgin as a cell phone carrier. This is by far the WORST company I have ever even dealt with. I am in sales, and I know important and how detrimental these reviews can be. I have never written a bad review, but now I can't find...
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1.0
I didn't like
  • Customer serevice
  • Didnt have any solutions
  • Notes on account mean nothing
#1430168
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used sunglasses very rarely , on @ 5 time of use the left side hinge broke off , after jumping thru many hoops from glasses usa, they would only give me 50 % credit even with a 1 year warranty not a happy consumer do not use this company
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Anonymous
steve

I also purchased glasses from GlassesUSA, the frames *** and the prescription was wrong. Returned them per all instructions, within the required time frame and did not receive...

1.4
I didn't like
  • Quailty
  • Customer service or lack thereof
  • Quality
#1426039
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Lasership "lost" my package even though I can see it's been scanned in at a post office two towns over from me. when I called, the customer service woman literally hung up on me because she had no explanation. Of course, theres no way to file a complaint. Typical...
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Anonymous
Angela

My sons cousin ordered diapers and wipes for me and They Were suppose to be delivered I was watching for them all night. She checked and said they were delivered but never was...

1.0
#1408043
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This company has asked both my wife and I to send via unsecured e-mail, photographs of our ID and credit card. This is an incredibly unacceptable way to authenticate a buyer. No other online vendors do such dangerous practices. They need to find another, much more...
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1.5
I liked
  • Talking for hours with customer service
I didn't like
  • Getting nowhere with wrote answers
#1406468
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Poor service, long wait times. Based in the Philippines, agents do not listen to the customer and talks over them. Very unprofessional. Dealt with an agent who did not have a command of the English language. Spent 2hrs of my time on hold with them. I was told by the...
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1.0
I didn't like
  • Everything customer service
  • Being hung up on by virgin mobile customer service supervisor
#1399702
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I ordered a 10 x 30 party tent. Shipped in a timely manner, received in good condition so all seemed well. When I finally went to assemble it, I found that it had been improperly packed with 1 pole missing. When I contacted customer service they replied quite quickly....
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Anonymous
Anonymous

I guess I should have read these compliments before I ordered anything. I have had no help trying to return a product thinking it was something that could be used but instead ...

1.0
#1385697
So buyer beware!! If you purchase one of their shipping packages and your items are damaged you are only insured up to $99 per box. So if you pack multiple items in a box and the whole box is damaged you will not be reimbursed the total amount. You would do better to...
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1.4
#1360283
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Resolved
Approximately two months ago I signed up with Sprint and purchased a Samsung Galaxy 9 S + Smart phone, the phone was placed into a protective case on arrival, and has never been dropped or misused in any manner what so ever. Recently I noticed various odd behavior with...
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2.1
I didn't like
  • Being sold a junk broken phone
  • Given the runaround
  • Getting the run around about replacement
#1342704
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Theater showed the English dubbed version instead of the advertised subtitled version, admitted it was the wrong film playing, never fixed it, no-one on staff at that time to talk to besides kids working the concession stand and ticket booth. Because I had to wait...
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1.0
I didn't like
  • Refusal to issue a credit after the wrong movie was shown
#1328942
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They put me on hold for almost an hour in my attempt to get the promised Visa card with the purchase of my last phone and contract. They even have interrupted my service without cause or notice. They apologized for their mistake and gave me a credit, but it is clear...
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1.0
I didn't like
  • Service
  • Cheating customers
  • Customer service and billing
#1270890
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