They put me on hold for almost an hour in my attempt to get the promised Visa card with the purchase of my last phone and contract. They even have interrupted my service without cause or notice. They apologized for their mistake and gave me a credit, but it is clear...
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1.0
I didn't like
  • Loyality department
  • Customer service
  • Service
#1270890
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I received my first order of glasses like they said in about a week. They did the prescription wrong and I couldn't use my glasses. I sent them back right away so I could receive the correct prescription asp. I received an e-mail saying they received them and would...
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1.9
I liked
  • Prices
I didn't like
  • Service
  • Slow response time
#1268314
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Don't do it! You get what you pay for. My glasses are just awful. They are like a magnet to dust and dirt and cannot be cleaned properly. The lenses are coated with some sort of wax and are all smeary, no good to me at all. Plus, the company owes me $50 due to an over...
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2.0
I liked
  • Website
#1263947
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don't deal with amazon after they were charging for a returned item and were incapable of understanding their own paperwork,now they are charging us for free time wich we never had or used,when we called we got nowhere,with chase's assistance they said they would close...
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1.0
I liked
  • Very annoying
  • No help from customer service
#1203535
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I ordered a pair of glasses, which was a fairly easy process to upload Rx, select desired frames and complete order. The glasses arrived on time, but were very disappointing. Much cheaper looking and flimsy compared to glasses I have ordered from legitimate opticians...
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2.6
Product
I liked
  • Ease of ordering
I didn't like
  • Product quality
  • Customer service
#1180255
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Placed an order for three pairs of pants on 12/26. Online order status shows Processing through 1/5 so I call to see what, other than the holidays, the hold up is and I'm told the order will ship within two days. When I get home that day, lo and behold, there's a box...
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2.4
I liked
  • Number of products to choose from
I didn't like
  • Long shipping time
  • High shipping cost
  • Long time to resolve a simple problem
#1170448
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GlassesUSA - Faulty Glasses they would not honor
I purchased glasses for my 21 year old granddaughter who has worn glasses 12 years. We got the transition lenses. She wore them 2 weeks and the transition lens coating starting coming off. I called to let them know and was told to send pictures and they would review. A...
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3.2
I liked
  • Prices
I didn't like
  • Poor quality
#1147438
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Bought our 5th wheel camper in March 2017, new, from Camping World Spartanburg, SC. In June the faucet at the kitchen sink started to leak. On our way back home from our trip To Vermont our fender skirt split horizontally while driving down the road. After we got home...
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3.4
I didn't like
  • Deception
  • Warranty service
  • Parts not ordered
#1135673
Their coffee manager, Tom Bond (302-502-6762 for anyone that would like his phone number to register complaints about how their service was not taken care of), was completely NOT helpful in any way shape or form and had no empathy as to the issues that I had. Instead,...
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1.0
#1104399
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I purchased 2 pairs of glasses from this company utilizing the same prescription...the left lens of one pair is markedly thicker than the left lens of the second pair (note: I also purchased two pair of glasses from a different company utilizing the same prescription...
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1.0
Product
#1075593
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