Cox High Speed Internet latest commercial showing a white couple adopting a Chinese child from Shanghai is racist. There are thousands of American-born children, many of them minority, desperately wanting to be adopted by a loving couple. The couple in the commercial...
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Anonymous
Rita

This commercial should be taken off the air. Their are plenty of American children in this country waiting to be adopted. Let the girl from Shanghai stay in that country.

Anonymous
Tina

I agree. I have seen this commercial for several weeks now and each time it angers me more and more. I feel it’s racist as well! Too many American children need adopting. I’ll...

#1382378
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Facts that you need to know about Primus. They are a reseller, they sell services of Bell, Rogers, Telus, and Cogeco. They are charging low cost for high-speed internet but you could expect to have a lot of problems with them. 1. Every time they have a problem they...
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Anonymous
Anonymous

I have experienced this on 2 occasions. Last time mo internet for 8 days. Now I am into 2nd day of no internet again. Didn't want to change as I have had email address for man...

1.0
I liked
  • Tech support
I didn't like
  • Not professional
  • Poorest resolution team
  • Bad service
#1184558
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Recently I was at the Costco store in Kelowna, B.C. where I signed up for the Primus phone and Internet service which was being offered at a kiosk. At the out set I believed that I was going to be getting a cheaper and better service plan than what I was currently...
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1.0
I didn't like
  • Do provide reliable information on their services
#1158891
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I am using Primus VoIP phone for last one year. The Quality is very good. I like long distance rates as well. I recommend Primus VoIP home phone. I have used other VoIP phone before but Primus is the best. I love one feature , the voice message comes to my E Mail.Its...
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4.3
I liked
  • Price the best
#1084061
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Hello Primus After 16 months of uninterrupted use, my internet connection was lost last Thursday; and since my telephone line is based on the internet, so was my telephone. After turning off the devices and turning them back on didn't produce any results, I did the...
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Anonymous
Primus

Hello,We're sorry to hear about your situation and that your experience has not been the most positive. We would like to provide assistance and ensure that your internet issu...

I didn't like
  • Customer care and technical support
#1075900
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Below one! All was O.K. for most of a year, until DSL speed deteriorated, both Download and upload speed. Call to technical Service unsatisfactory, they can do very little, but told me that Bell service would arrange for the fix and I would be contacted between 24 to...
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2.6
I liked
  • Unlimited available internet
  • Price the best
  • Simple billing via email and downloadable invoice
I didn't like
  • Slow speed
  • Unreliable network
#823355
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Cox Communications - Bad service with incompetent employees

WOW, where do I begin? I am paying for a DL speed of 50 mpbs. An old computer gets pretty close but my new gets .3 to 22 MBPS. Very difficult in streaming movies as they will not completely play. Everything else tested good so figure it must be the modem. I had been told months ago by a cox tech to trade my modem in and when I did be sure it is not one in a white box as they are ones supposedly repaired. I call the office yesterday and tell them I want to pick up a new modem as mine was not working and due to this Belkin was unable to help me install my router. I brought it home, hooked it up and finished with the router install. Now I find I have no phone service. I try to contact them through chat. Start with first person and all of a sudden the page disappears. try again with 2nd person. Again something happens and the chat says it is ended. OK, maybe 3rd person is the charm. Got as far as making appointment for next day and i want the 1-3 time. Page now disappears again. I try several more times just to be sure but chat was not available. Late that night I get thru chat and it is Gary G. I asked him if I was confirmed for tomorrow 1-3 and tech to bring a brand new modem. He says it is all confirmed. Today I get home early 11am and go to chat to see if they have any cancellations and someone could come now as I am home. Tells me I am confirmed 3-5 and i say no it is 1-3 but would like earlier if possible and you get any cancellations or no shows. He say this is not possible as you are confirmed for 3-5. I copy the confirmation I got and send it to him. suddenly he is not here anymore. Went again on CHat with the same results.Says maybe Gary hit the wrong key. (as if I believe something like that could happen with only a confirmation) In the meantime some body stopped by with a cell phone so I use it to call for tech support. I got nowhere with this person so I asked for supervisor. She was very nice and understanding but had no record of my chats. She did something in her office that got the phone working immediately Asked me if I still wanted to exchange the modem and I told her yes and with a new one. Be sure who you send has a new one on his truck. It was just before 5pm when I get a call saying he is on way. I asked him how long and he says 5-10 min and I told him to make it fast as I was just leaving Also ask if he has new modem and he assures me he does. He gets here it is after 5 and no modem I ask him where is my new modem and he says he needs to check the old one and I ask him how long it will take and he replies 20 to 30 minutes. I tell him that is too long to just get the new modem and disconnect the other and I will connect it myself. He comes back with one in a white box. I couldn't believe that after wasting all my time. So I connect the same one up and again no phone service. I just spent over an hour again on chat with pages closing, having to repeat myself every time. They didn't seem to want to get my phone working for me until I told them I am Senior and disabled an alone. If anything happens to me and i dont have phone to call for help then it will be Cox who is responsible. that got their attention and they decided to help me and to get my phone working. Right now I am totally exhausted with all the bickering with them. I am their customer. THE CUSTOMER IS ALWAYS RIGHT!!!!.
2.7
Details
Coverage Area
Diversity of Products or Services
Product or Service Quality
I liked
  • Last agent was
I didn't like
  • Employees not listening 2 ur wants
  • Waiting on hold longer than 3 min
  • People wasting my time
#649108
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This service is ridiculous. I have had Primus Internet +Voip Phone Service. So the way this works - My internet has to always be connected so that my phone service works. In this case - I lose internet connection up to 20 times a day, making my phone not work - I have...
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Anonymous
Anonymous

Hello,We are sorry to hear about your frequent disconnects; please call us at 1-800-957-1177 or email us at execresp@primustel.ca we will assist in resolving.Sincerely,Natalie...

2.0
#619901
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