After e-filing both Federal and State tax returns with TaxAct, we noticed that: 1. The Child Tax credit of $1,000 is missing (not taken off the tax we owe). The TaxAct system should do it automatically for the child who yet didn't turn 17 y.o by the end of the taxable...
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1.4
I didn't like
  • Customer service
  • Taxact
  • Failure at the most critical point in the whole process
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Have been using TT for 20+ years. Had a large refund this year, arranged for the auto deposit. After the standard 3 weeks, TT sends me a note saying I will see funds deposited in a day or so. After a week and no deposit, I contact the IRS. IRS indicates they deposited...
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1.8
I liked
  • Software is easy to use
I didn't like
  • Customer service
  • Worst customer service interaction approach
  • Never use turbo tax again
#815554
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This incident started in 2014 by them sending me at letter stating I owe $7,544 for 2012. I sent a letter saying I forgot to report my 1099, a simple error, which I provided showing I lost money not gained on dividends. So I should not owe. They sent another letter...
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Anonymous

Anonymous Well one year later..they reduced it to $78. I kept calling and they said wait for a letter. Well they closed the case and kept sending me letters saying I owe more money bec...

Anonymous

Anonymous They are now reviewing again. When I amended the state amended return, they say I owe nothing. Now let's see what IRS says. I can't believe they don't know how to read a 1099....

1.0
Irs
I didn't like
  • Service
#636698
Reply to reviews
I had been waiting on my federal tax check when I got a letter in the mail stating that it had been rejected for direct deposit and sent back to the IRS and I had to wait 2-4 weeks for it to come in the mail. And of course was a paper check and without a bank account...
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NetSpend2013

NetSpend2013 We understand that your tax refund was not accepted and sent back to you as a check. We would appreciate the opportunity to assist you with this and request that you send...

So in 2012, I get a surprise when preparing my taxes. I owe an alternative minimum tax for the first time. I did not even know such a thing existed. Yes, I had a good year in 2012. My best year, but I am not rich. I think the IRS is rich though if the take 35%...
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Anonymous

none IRS-- The operating systems are outdated, inadequate. The operating procedures are outdated, inadequate. The multiple divisions, departments are so out of touch-"The right ha...

Irs
#342086
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I filed my 2009 federal, state, and non resident state forms on H&R Block website. Their software put the wrong information on my mass state form and 3 years later I receive a bill from the IRS. When all the documentation was submitted to H&R Block they said it...
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We were sold what was supposed to be tax deductible employee benefit trust plans that turned out to be disallowed by the IRS costing us hundreds of thousands of dollars in taxes, penalties and the company and agent that sold us got huge commissions on these bogus plans...
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Anonymous

Anonymous Lance stop posting articles and then commenting on your own article.

Anonymous

Anonymous Tax Shelter Penalty Hurts BizsThe IRS is cracking down on small businesses,!Captive Insurance,Benistar post-65 retiree benefits administration retiree medical and prescription...

I had to do an amended tax due to waiting for congress to finish with tax laws that effected my ability to claim student credit (stall tactics because they don't have the money to pay out). I was finally able to submit my amended tax return. I waited over a month and...
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Anonymous

Anonymous Now that was a very good "RESPONSE".

Anonymous

Anonymous Sure! File a suit! Where do you go to school? *** ACADEMY? :grin :grin :grin :grin :grin :grin :grin :grin

Local post off in Portland tole me they lost a whole bag if mail right before tax time. My taxes was mailed on Friday before and now I'm racin to get them done again. No apology just too bad. Who has my taxes? they dont know and they acting like they can't do...
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Anonymous

Get it in writing Get the lost mail story in writing from the Postmaster of that district. Attach a copy with your tax return; I would submit a copy of my copy of the original tax return. Nex...

nikalseyn

nikalseyn I don't understand why you would need to pay to have your taxes prepared again. All you have to do is use your copy of the return and prepare a new one. You can get the blank ...

I used Turbo tax waited for for my tax return which I elected to have direct deposited onto the Netspend Visa card that Turbo tax offers because it was suppose to be faster then the the traditional check from IRS. I received my Netspend card and went through the...
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NetSpend2013

NetSpend2013 We understand your frustration and apologize for the problems you have encountered with the block on your account. We understand that this can be an inconvenience, but we can ...