2 comments
1.0
Details
I went on StraightTalk 4/29/2019, attempted to purchase a phone card for my home-based system. The computer froze, did not give me a receipt, and I was doubled charge. I called my bank on May 1, 2019, called StraightTalk and went through several transfers. The last...
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MariaST
Straight Talk Wireless Verified Representative
#1708426

Hi IllustriousDuck902. We sincerely apologize for the inconvenient experience that you had with our dealership. We understand your frustration. This is definitely not the expe...

Author
Cons
  • Unwilling to help
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund
Review #1569490 is a subjective opinion of poster.
4 comments
1.0
Details
Spent 8 hours on the phone getting transferred around, repeatedly hung up on and lied to by the worst customer service team ever assembled. They make you answer the same questions and after you answered them all they tell you to hold while they transfer you. Then hang...
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MariaST
Straight Talk Wireless Verified Representative
#1563730

Hi BeneficialAngelfish. I am Maria from Straight Talk Wireless. We understand your frustrations about our service. Please accept our deepest apology for the inconvenience you ...

Author
Cons
  • Fact the customer is to be cheated as much as possible
  • Service is very poor very verry poor
  • Cheating people out of their money
Reason of review
Poor customer service
Preferred solution
Stick by your word and treat people better. Unlock my phone so we can part ways on good terms.
Review #1359613 is a subjective opinion of poster.
1 comment
1.6
Details
I called to have my number swapped to a new phone, and I wanted to keep my number, the put a complete different number on the new sim card I called on with the new service plan. I called them back to have them swap the number and then they said they could not do that...
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MariaST
Straight Talk Wireless Verified Representative
#1438704

Hi. This is Maria from Straight Talk Wireless. I do apologize for the inconvenience that you've experienced. We are determined to help you in retrieving your phone number. Let...

Author
Location
Savannah, Georgia
Cons
  • Spending 4 different days and multiple hours on the phone
  • Nobdy was willing to try anything different to help
  • People who couldnt speak good english
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
Review #1198926 is a subjective opinion of poster.
4 comments
2.3
Details
Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
After several attempts to recoup losses from them ripping me off (Tried porting my number before end of service date (11-20-16), but Straight Talk (Tracfone, Net10) blocked the port), Straight Talk (Tracfone, Net10) tells me that the devices in my possession (The...
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Anonymous
#1311853

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have. These crooks have been rip...

Author
Pros
  • Coverage
  • Price
Cons
  • Poor customer service
  • Billing practices
  • Thievery
Reason of review
Poor customer service
Loss
$450
Preferred solution
Let the company propose a solution
Review #1003979 is a subjective opinion of poster.
5 comments
1.5
Details
Straight Talk Wireless - Horrible Horrible Phone
I brought a LG Stylo 2 phone at the end of Aug 2016, within the 1st month my SIM card went out for no reason, the company sent me another SIM card. Woke up this morning and once again my phone says invalid SIM card...was working fine last night, i did not drop it or...
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Anonymous
#1232094

This is the second time i got invalid sim card i was useing my straight talk lg stylo w all morning i put it down for a half hour the go to make a call n there it is invalid s...

Author
Location
Michie, Tennessee
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Another Phone
Tags
Review #942283 is a subjective opinion of poster.
1 comment
i was on a business trip using google maps and happened to max out my "unlimited" 5 gig of high speed data, for the first time in 10 years....at which time it is suppose to go into 2G or 3G data which is slower but i could have lived with that,,,,but they shut my data...
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MariaST
Straight Talk Wireless Verified Representative
#1137590

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Pequot Lakes, Minnesota
Reason of review
Poor customer service
Loss
$500
Review #820656 is a subjective opinion of poster.
1 comment
1.0
Details
So My boyfriend has been with straight talk for over 2 years. He had never had any problems with them until he purchased a new Straight talk phone at Walmart. His SIM card did not fit into the new phone, so we called the company to activate the new SIM card, that came...
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MariaST
Straight Talk Wireless Verified Representative
#1121407

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Olathe, Kansas
Cons
  • Inability to fix problem
  • Wasting my time
  • Being hung up on
Reason of review
Poor customer service
Review #801794 is a subjective opinion of poster.
1 comment
1.0
Details
Need to unlock phone so I can ad this device "Samsung SM-S765C" with a Verizon compatible service link. Have called tech support 4 times and was informed that in order to unlock phone, I needed to have an activated line. Because I purchased an new phone from the...
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MariaST
Straight Talk Wireless Verified Representative
#983595

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Hemet, California
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Review #634907 is a subjective opinion of poster.