1 comment
1.0
Details
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then...
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MariaST
Straight Talk Wireless Verified Representative
#1719013

Hello, PainstakingDormouse141. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience you have encountered with our service. This is not the k...

Author
Cons
  • Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Tags
Review #1589198 is a subjective opinion of poster.
1 comment
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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MariaST
Straight Talk Wireless Verified Representative
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we ho...

Author
Pros
  • Good until you need help
Cons
  • Service
  • Support services
  • Keep hanging up on me
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
Review #1582048 is a subjective opinion of poster.
1 comment
1.0
Details
Paid for my refill service on July 12, 11 days later my data is still slow as ***... Customer service is a bunch of non english speaking Indians with names like Michelle and Peter? Really? These peoples' english is so bad, I have no *** clue what they're saying. They...
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MariaST
Straight Talk Wireless Verified Representative
#1011784

Hi! I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Saint Petersburg, Florida
Reason of review
Poor customer service bad quality
Tags
Review #671220 is a subjective opinion of poster.
1 comment
1.0
Details
I received a Galaxy S4 as a gift, but when I went to activate it I was told the phone was not scanned properly, and the only way to re-activate the phone would be with the receipt, which has already been thrown away. I want to transfer my service from Verizon to...
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MariaST
Straight Talk Wireless Verified Representative
#969367

Hi! We apologize for the inconvenience. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.MariaSt...

Author
Location
Boise, Idaho
Pros
  • Unlimited plan
Cons
  • Un-activatable phone
  • Rudeness of customer service
  • Customer service staff
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Tags
  • Straight Talk customer
  • Straight Talk Activation
Review #615583 is a subjective opinion of poster.
1 comment

Straight Talk Wireless - Straight Talk Customer Service

I must agree with the negative comments about Straight Talk customer service. Though the English language skills of the reps I talked to was acceptable, their inability to handle complex problems becomes a real problem when they don't know enough to hand the problem off to someone who can. They are apparently told not to do this. This leads to a situation where you spend days trying to resolve an issue, often dealing with reps who want to repeat the exact same steps that were tried before. The company does not seem to have a customer service focus. They will do their best, but when push comes to shove, it's all on you. Contrast this with a company like Amazon, who has excellently trained representatives who are eager to find the solution to your problem, and empowered to do so. I was attempting to buy a phone at the Straight Talk website (the only place it was available) with a Wal-mart money card. After 4 days, I was finally informed that that card was not accepted by Straight Talk. This is odd, since Wal-mart is a partner, and the fact that using a Wal-mart money card is referenced on the very site that the phone is sold from. The solution to my problem is actually quite simple, and I am sure that a quick conversation with a person who - A,was a native speaker and B, who was empowered to actually solve the problem in order to maintain customer satisfaction, the issue could have been successfully resolved. All in all a disappointing process, certainly not up to present day acceptable customer service standards. D+
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Author
Location
Gatlinburg, Tennessee
Tags
  • Straight Talk customer
Review #331902 is a subjective opinion of poster.