0 comments
1.6
Details
I Was told that I can't use my own data plan as a personal hotspot to share with my son when he's in the car. Just switched to Straight Talk because it was $10.00 cheaper per month. Well I am switching back when my plan runs out. Was told by Straight Talk Rep. that I...
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Author
Pros
  • Coverage area
Cons
  • Unable to use my data that i paid for
  • Told i needed to purchase a hotspot device
Reason of review
Bad quality
Loss
$48
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service
Review #1391447 is a subjective opinion of poster.
0 comments
1.0
Details
Woke up to no phone service this morning and called SmartPay. 1st attempt, they picked up the phone and hung up. 2nd attempt, the non-Americans rep and 'supervisor' told me that they would only refill my service if I paid for it because it was not included in the...
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Author
Location
San Francisco, California
Cons
  • Non-american reps and would not get me to american rep
  • Being scammed
  • Already have an issue 3wks into using them
Reason of review
Order processing issue
Loss
$51
Preferred solution
24mth plan with phone at reduced price and reimbursement of any and all phone service that I have to pay out of pocket during contract period
Tags
Review #1332920 is a subjective opinion of poster.
1 comment
1.0
Details
I ordered an S7+ along with a case from the Straight Talk Wireless site. Their lender is SmartPay Leasing. From the moment the device arrived, there were problems. First of all, my accessories were not included in my order even though I had been charged for them. Also...
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SwelteringRaccoonDog
#1572914

Same here I got ripped off from my Iphone 8 plus, the cost is 699.99, they doubled the leasing amount to 1,805.65. Like as if I was paying for two Iphones when in reality I am...

Author
Cons
  • I was lied to and stolen from
Reason of review
Not as described/ advertised
Loss
$122
Preferred solution
full 100% refund for the case not received, full 100% refund as guaranteed on the website, removal of any and all derogatory information on my credit history, all debts associated with SmartPay Leasing/StraightTalk Wireless marked as paid in full/no lates
Tags
Review #1311730 is a subjective opinion of poster.
9 comments
2.3
Details
Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
I left Straight talk (Affiliated with Net10 and subsidiary of Tracfone) because of the 30 day billing. I need my bills to remain on the same day every month. Sometimes the billing date was several days away from what I believed was my normal billing date (25th). I was...
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Anonymous
#1304248

These crooks have been ripping everyone off with the same scam.

Author
Pros
  • Coverage
  • Price
Cons
  • Dont honor loyalty
  • Spitefulness
  • Customer service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Let the company propose a solution
Tags
Review #997000 is a subjective opinion of poster.
1 comment
3.1
Details
I have two Straight Talk phones that have been working fine for two years with the exception of voicemail (that's another story). I tried to add a 3rd phone with a new BYOP sim card and the agent applied it to one of my existing phones, not to the new phone. Now the...
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MariaST
Straight Talk Wireless Verified Representative
#1252670

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent...

Author
Location
Miami, Florida
Pros
  • Cheaper rates and no contracts
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service
Review #964150 is a subjective opinion of poster.
1 comment
1.1
Details
Sharon Turner I was a straight talk customer for almost one year less 3 days. I had problems with both the phone I purchased from them and the service the entire time. I finally switched carriers in January after having no success with locating a seconds worth of...
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MariaST
Straight Talk Wireless Verified Representative
#1199313

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Montgomery, Alabama
Reason of review
Order processing issue
Loss
$200
Preferred solution
Deliver product or service ordered
Tags
  • Straight Talk Cell and Service
Review #900889 is a subjective opinion of poster.
1 comment
2.5
Details
After having my verizon phone transferred over, they disabled it at the beginning of every month. After over an hour on the phone each time, the 5th time this happened, they told me I needed a new SIM card. After 2 days, they sent me the wrong one (Nano vs Micro). ...
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MariaST
Straight Talk Wireless Verified Representative
#1086868

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Manlius, New York
Pros
  • Price
Cons
  • No respect for customer with disability
  • Foreign help desk
  • Customer service unable or unwilling to help
Reason of review
Poor customer service
Loss
$500
Preferred solution
Get my service up and running correctly. Stop being lied to and ignored
Tags
  • Straight Talk Cell and Service
Review #761648 is a subjective opinion of poster.
1 comment
1.0
Details
Tried to enroll in auto refill. Go all the way through the steps, submit, then the page says, "error". Go back, do it all over again, same thing, "error". Account summary says service ends tomorrow, auto enroll = No. Credit card info says it is not attached to...
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MariaST
Straight Talk Wireless Verified Representative
#952040

Hi. I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Utica, New York
Pros
  • Customer service polite
Cons
  • Website is not user friendly
  • Cannot go off script
Reason of review
Problems with payment
Loss
$199
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service
  • Straight Talk Website
Review #600956 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Smart Talk is not Smart and HORRIBLE

I am a 56 year old handicapped woman and my husband bought me a cell phone from Walmart which was with Straight Talk/ Trac fone. After only 2 months, my phone stopped charging so we went to Walmart to get help. After they called for us, they were told that we HAD to send our phone in to them first! We told them that I was disabled and by ADA standards they needed to provide me with something to carry and contact the rescue when I fall. They didn't care and said THEIR procedures trumped ADA. I told them we'd call FCC about it and they said again that THEIR procedures were more important than FCC. We had to go home and WAIT for an email telling us the procedure. After 4 hours I got an email from them. It was 4 PAGES of computer code with one or 2 sentences in English. My husband and I called several times and received the same care….NONE. They sent us yet ANOTHER of the same thing, 4 pages of computer code. In the meantime, we had to take $50 out of my social security money to get a junky phone which the ONLY way to get back the money is to return it in 14 days or less. I am now on day 4 with nothing happening. Now today we call a number that is supposed to be to the Corporate office and even they tell us they can’t do anything to help us out in any portion of the matter other than sending us an “airbill” letter with shipping info which will take ANOTHER 3-5 days! Now we will be into 8 days and I haven’t even sent out the bad phone! I am afraid after reading the countless negative comments on various sites, that they will claim they never even received the old phone and I’ll be TOTALLY out of even my broken phone. I am furious and scared because my husband has to leave me and I will have no way of getting medical attention if I fall, which I do at LEAST once a week. I can’t believe any company can purposely avoid caring for ANY of their customers and then to put a handicapped person at risk of injury or death???? I have had to lay on the floor for 6 hours ONCE and only once in terrible pain because I didn’t have my cell phone on me when I fell. I just can’t go through that again. Thank God I wasn’t bleeding or unconscious. I have been on http://www.pissedconsumer.com/reviews-by-company/straight-talk-wireless.html , http://www.complaintsboard.com/complaints/straight-talk-cell-phone-c241696.html , www.planetfeedback.com , and http://consumerist.com/ and here, to mention only a few. This is nuts! The reports on this company are staggering. Sadly, we cannot afford a 2 year commitment with a regular company. We need help.
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Author
Loss
$150
Tags
  • Straight Talk Cell and Service
Review #437393 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Second phone programmed to fail after 12 months.

I bought a new $200+ phone from Straight Talk that was defective. I was told to send it back for a replacement. The replacement was rebuilt with a 12 month warranty. The second phone was OK but later started randomly powering off. Straight Talk Customer Service told me, twice, that because the phone was more than 12 months old, it was programmed to fail and it was time for me to buy a new phone!!!!!! When I told them I wasn't buying a new phone every year, they said there was nothing they could do!!! Has anyone else had a similar experience?
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Author
Tags
  • Straight Talk Cell and Service
  • programmed obsolescence
Review #436813 is a subjective opinion of poster.