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Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA. I was there for about 3 hours from 8 to about 11. While there I called Public Storage’s corporate and talked to people who did nothing but blame me for being stuck. I told them...
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Anonymous
Anonymous

Wow. Sounds like a horrible experience! I’ll never use them!

Anonymous
Anonymous

I can't possibly read such a long post in its entirety. Ma used to lock us in our rooms longer than your stated stay at the facility and we survived. Of course we let the coun...

1.1
I didn't like
  • Jillians attitude
  • Cistume
  • Paying for my property to get destroyed
#1416389
Reply to reviews
I first rented a unit in August 2016. And to understand the hardship this has all caused for me, I will tell you that from Dec 2014 to Sept 2015, I've had multiple back surgeries resulting in fusion to my cervical and lumbar spine. I healed well, but have all the...
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1.3
#1050498
Reply to reviews
Online Public Storage claims a $1 first month special. When I called this was true, then they advised there was a $24 + taxes processing. Ok still a good deal. So I requested the unit. They mentioned on the phone that I would need to provide my own lock. Easy enough, I...
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Anonymous
Anonymous

To anyone renting a storage unit. BE AWARE.The storage unit industry uses door buster move in specials to lure you in. They raise rents with regularity because many don't both...

Anonymous
KE

Allan: The same (similar) thing happened to me! The online information and customer service representative told me it would be $1 for first month plus the $24 initial processi...

2.3
I liked
  • Receptionist understanding
I didn't like
  • Underhanded manner used to get more money
  • Whole scam job of the business
  • False advertising
#764085
Reply to reviews
I rented a storage space at public storage, they offered me a one dollar deal for the first month and I only had to pay for the first month and the second month was for a dollar They called me after the first month telling me I was behind on the second payment we had...
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Anonymous
Anonymous

Sorry about your experience. Sounds like some miscommunication to me. As a property manager for 3 years PS has never offered the $1 promo for 2 months. Let's assume you moved ...

1.0
I didn't like
  • Customer service
  • Unfair rate increase
#636734
Reply to reviews