Shipping Cart - Missing Items
I had 3 missing items from the package I had shipped last August. The box arrived last October and after following up multiple times, I was told that they found them, and were being processed for shipment. "We are happy to inform you that our warehouse team has located...
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1.0
I didn't like
  • Poor customer service
  • Delayed pick-up
  • True not trustworthy
#956625
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I bought a rug in October, they sent me a UPS tracking code and whenever I went to the UPS site and tracked it, it said that it was waiting on UPS pick up. I called several times, got the runaround about how they were investigating in the warehouse. Looked online - low...
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Anonymous
Anonymous

We had the same problem and disputed the charge with our credit card company in oreder to get refunded.

Anonymous
Anonymous

This is exactly what I am dealing with right now. I ordered a rug in October that was supposed to be delivered in October and received an invalid tracking number from RUGS USA...

2.7
I liked
  • Products i have previously received
I didn't like
  • Not getting my refund when i never received the product
#954736
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iHerb recently changed their shipping options from Airmail and Airmail Premium to Globalmail and Globalmail Plus. The previous shipping methods are cheaper than the new list but the shipping time frame is the same. They are basically the same shipping process, only...
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3.7
I liked
  • Good selection
#905433
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Resolved

I ordered few weeks back and it is now the 19th of August and I have No package and it's been almost 21 days. USPS Globegistics website shows that my package is in the Country and in Vancouver for the past 8 days but there has been no other update. I don't know what...
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Anonymous
Anonymous

Did you ever get your package? I'm having the EXACT same issue right now. Tracking has shown in Vancouver since the 22nd of September...

#900753
I have been waiting nearly two months for my makeup palette and I kept emailing them. They kept saying that I should wait the full term (even though it was like two weeks after the period of time I had to wait) and that I must be patient that the shipping may be...
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Anonymous
David Craychee

Hello-We are sorry to hear this happened to you. Yes, some packages do get lost in transit. But as they are insured we are happy to replace them. If you would e-mail us at dav...

2.9
BH Cosmetics East London, Eastern Cape
I didn't like
  • Did not receive order
  • Shipping issues
#864836
Hello according to your website my box is out for delivery since 5 am. Now is almost 10 pm and no box # 1108610056 on horizon so where is it ? I try to contact delivery team which texted me this morning but they do not pick up phone. You can contact me any time at #...
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#841943
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I order products to Thailand and never got them. When i tell customer service they tell me you have to find your package, maybe its at the post office. They do not help me find out where my order is, so I just loose my money and never get any product. This company is...
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2.1
BH Cosmetics Chiang Mai, Chiang Mai
I didn't like
  • Did not receive order
  • Customer service wont help me
  • Bad customer service
#813815
I shipped 2 packages of exactly the same weight, etc., overnight to the same place for 10:30am delivery. One of my packages made it; the other, UPS "left in the building" during shipment which caused them to miss the 10:30am delivery time. Even though they have a 3pm...
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Ups
#764329
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Stupidly I decided to pay the almost $18.00 to have my items expedited thinking I would get them within the 3 to 7 business days as it said it would. I ordered them on a Sunday so I knew it would take until Monday to send the order out. I and a friend also both...
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Brandeely
Brandeely

Dear customer,Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.Please kindly send me a private message stating you...

Anonymous
Anonymous

are dresslily and sammydress the same company

3.6
I liked
  • Good pricing
I didn't like
  • Being robbed
#754871
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Dresslily - SCAMMERS
I ordered 2 shirts. My shipping confirmation claimed they were mailed by Netherlands Surface Post but they actually were mailed from China. The "sweatshirts" are made of t-shirt material and although they are both the same product in the same size (just different...
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Brandeely
Brandeely

Dear Collins,We wish to apologize for the inconvenience.We are really sorry that you are not satisfied with the item.Please rest assured we send the product the same as the we...

Anonymous
Anonymous

I ordered a top back in October and never received it. Is this company even real? Great now they have all my credit card information and my address etc. what can we do about t...

1.0
I didn't like
  • Sizing charts completely inaccurate
  • Got ripped off
  • Not as represented
#745011
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