I ordered my Nuheart from Petshed. Been a customer since 2004. They stop sending me coupons I have no idea why but I still order . I ordered on Dec 2 , it was shipped out on Dec 3 It generally takes 3-5 days to get to me. That is no problem. This time it never came. I...
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1.0
I didn't like
  • Slow shipping
#1151741
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I ordered ten items from BH cosmetics totaling over fifty dollars on December 1st. Todays date is December 17 and just two days ago it finally shipped out and it says it could take 2-8 days before it finally gets to me. So basically I've waited fifteen days for my...
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Anonymous
Jessica Dunn

I hear ya 100%...... I placed an order on November 28 2017 (Tuesday). They said allow 4-6 days for processing then another 6-8 business days for shipping. I would have been f...

1.3
I didn't like
  • Delivery time
  • Bad customer service
  • Shipping proccess
#1150262
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Shipping Cart - Missing Items
I had 3 missing items from the package I had shipped last August. The box arrived last October and after following up multiple times, I was told that they found them, and were being processed for shipment. "We are happy to inform you that our warehouse team has located...
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1.0
I didn't like
  • Delivery service
  • Poor customer service
  • True not trustworthy
#956625
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I bought a rug in October, they sent me a UPS tracking code and whenever I went to the UPS site and tracked it, it said that it was waiting on UPS pick up. I called several times, got the runaround about how they were investigating in the warehouse. Looked online - low...
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Anonymous
Anonymous

We had the same problem and disputed the charge with our credit card company in oreder to get refunded.

Anonymous
Anonymous

This is exactly what I am dealing with right now. I ordered a rug in October that was supposed to be delivered in October and received an invalid tracking number from RUGS USA...

2.7
I liked
  • Products i have previously received
I didn't like
  • Not getting my refund when i never received the product
#954736
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iHerb recently changed their shipping options from Airmail and Airmail Premium to Globalmail and Globalmail Plus. The previous shipping methods are cheaper than the new list but the shipping time frame is the same. They are basically the same shipping process, only...
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3.7
I liked
  • Good selection
#905433
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I ordered few weeks back and it is now the 19th of August and I have No package and it's been almost 21 days. USPS Globegistics website shows that my package is in the Country and in Vancouver for the past 8 days but there has been no other update. I don't know what...
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Anonymous
Anonymous

Did you ever get your package? I'm having the EXACT same issue right now. Tracking has shown in Vancouver since the 22nd of September...

#900753
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I have been waiting nearly two months for my makeup palette and I kept emailing them. They kept saying that I should wait the full term (even though it was like two weeks after the period of time I had to wait) and that I must be patient that the shipping may be...
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Anonymous
David Craychee

Hello-We are sorry to hear this happened to you. Yes, some packages do get lost in transit. But as they are insured we are happy to replace them. If you would e-mail us at dav...

2.9
East London, Eastern Cape
I didn't like
  • Did not receive order
  • Shipping issues
#864836
Reply to reviews
Hello according to your website my box is out for delivery since 5 am. Now is almost 10 pm and no box # 1108610056 on horizon so where is it ? I try to contact delivery team which texted me this morning but they do not pick up phone. You can contact me any time at #...
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#841943
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I order products to Thailand and never got them. When i tell customer service they tell me you have to find your package, maybe its at the post office. They do not help me find out where my order is, so I just loose my money and never get any product. This company is...
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2.1
Chiang Mai, Chiang Mai
I didn't like
  • Bad customer service
  • Did not receive order
  • Customer service wont help me
#813815
Reply to reviews
I shipped 2 packages of exactly the same weight, etc., overnight to the same place for 10:30am delivery. One of my packages made it; the other, UPS "left in the building" during shipment which caused them to miss the 10:30am delivery time. Even though they have a 3pm...
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#764329
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